Entry into all of Comcare’s offices is restricted due to the pandemic. Find out how you can contact us.

Use space to open navigation items
Learn more about good work
Get the latest national work health and safety news and evidence.

Impressive results in workplace trial of Beyond Blue’s NewAccess coaching service (News)

01 November 2019

Comcare's trial of NewAccess has achieved a 78% recovery rate.

Over six months, Beyond Blue's new coaching service, NewAccess was trialled with 50 employees from two APS agencies. NewAccess Coaches worked alongside participants to develop a plan involving guiding the participant on the use of practical self-help tools and strategies which can be used to tackle day-to-day pressures, including work stress.

The evaluation by PricewaterhouseCoopers showed that the majority of post-trial survey respondents were very satisfied (67 per cent) or satisfied (33 per cent) with the service and reported that NewAccess either exceeded (50 per cent) or met their expectations (44 per cent).

NewAccess is a low intensity cognitive behaviour therapy (LiCBT) program with a strong focus on prevention and early intervention. A key insight from the evaluation is that psychological therapies can be delivered successfully by non-clinical coaches to help manage mental health in the workplace.

Thanks to the success of the trial, Comcare is exploring opportunities to expand the LiCBT service across the scheme.  For more information about the evaluation, please go to the findings summary (PDF, 151.2 KB).

Page last reviewed: 15 December 2019
Get updates from us
Subscribe to Comcare eNews to receive information from the national work health and safety authority.

GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 03 Oct 2022