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Access to information

There is no charge for making an application for access to documents or for amendment to your personal information. Please note Comcare's FOI policy is changing to introduce charges, for non-personal information, as of Monday 16 November 2015FOI chargesEmail FOI

This page is about accessing information that Comcare holds.

We make a range of information available for public access. You can formally request access under the Freedom of Information Act 1982 (FOI Act) to documents we hold. To find out more about requesting information from Comcare under the FOI Act, please refer to the following page:

Alternately we can give you certain information if you request it through other access arrangements we have set up, as outlined below.

Requesting information held on your claim file

Information on individuals' claim files is provided under section 59 of the Safety, Rehabilitation and Compensation Act 1988 (the SRC Act). Please note: Claim file information is not provided under freedom of information.

For more information please visit the following page:

or contact us.

Information Publication Scheme

Before making a formal request for information under the FOI Act to Comcare, you should browse our Information Publication Scheme to see if the information is already available there.

Access the IPS:


Information Publication Scheme

FOI Disclosure log

You may also like to look at our FOI Disclosure Log which lists information we have released in response to requests made under the FOI Act.

Access the FOI disclosure log:


FOI Disclosure log

To submit a request under the Freedom of Information Act 1982, please see our Requests for information under the Freedom of Information Act 1982 page.

Access to information enquires

If you would like to talk to a Comcare officer about requesting information from Comcare, you can either complete our online enquiry form, or ring us on 1300 366 979.

The Proper Officer - Subpoenas, Summons, Notices of Non-Party Production and other document Production

Please note that all summons, subpoenas, notices for non-party production and orders for non-party production are handled centrally through Comcare's Canberra office.

For personal service please serve on:

The Proper Officer
Level 4
121 Marcus Clarke Street
Civic ACT 2601

It is preferred that documents are served by way of emailing electronic copies to

For enquiries please also direct any questions to

Page last updated: 03 Dec 2015