- Promoting health and safety
- Creating mentally healthy workplaces
- Why is work health important?
- Healthy worker
- Working together: Promoting mental health and wellbeing at work
- Mental Health and Wellbeing - Participating and thriving in our workplaces
- The Mentally Healthy Workplace Alliance
- Supporting ability at work
- Supporting health, performance and productivity
- Flexible work
- Building a resilient workforce
- Health Benefits of Work
- Roles and responsibilities
- Duty Holders
- Comcare research and innovation approach
- Health and safety representatives
- Investing in Experience: Age diversity in the workplace
- Education & training
- Work health and safety profiles
- Creating mentally healthy workplaces
- Preventing harm
- Managing risks in the workplace
- Managing hazards
- Early intervention
- Recovery and return to work
- Recovery and rehabilitation
- Roles and responsibilities - rehabilitation
- Workplace Rehabilitation Framework
- Rehabilitation guidelines
- Barriers to Return to Work
- Working with Workplace Rehabilitation Providers
- Rehabilitation assessment
- Medical certificate of capacity
- Capability Products
- National Return to Work Survey
- Workplace rehabilitation provider fee guidance
- Returning to work
- Returning to independence
- Recovery and rehabilitation
- Claims and benefits
- Roles and responsibilities - claims
- Can I claim?
- Lodging a claim
- Assessing a claim
- Medical treatment
- Benefits and entitlements
- Frequently asked questions
- Dispute Resolution Service
- Customer Information System (CIS)
- Our service charter
- Our fraud policy
- Case managers
- Forms & publications
- The scheme
- The SRC Act
- Legislative Instruments and Gazettal Notices under the Safety, Rehabilitation and Compensation Act 1988
- Information on 2011 SRC Act amendments
- Information on 2009 SRC Act amendments
- Information on the 2007 SRCOLA Amendments
- SRC Regulations Amendments 1988 to 1999
- SRC Regulations Amendments 2000 to 2009
- SRC Regulations Amendments from 2010
- Overview of the Comcare scheme
- The Parliamentary Injury Compensation Scheme
- The WHS Act
- The ARC Act
- Authorities we work with
- Premium paying employers
- Our compliance and enforcement activities
- Guidance on applying the SRC Act
- Regulatory guides
- Regulator Performance Framework
- Cost recovery
- Comparative claims
- Delegated claims management arrangements
- The SRC Act
- About us
- Organisational structure
- Corporate Plan 2018 - 2022
- Annual Report 2017 - 18
- Useful links
- Contact us
- Access to information
- Service charter
- Public Interest Disclosures
- Comcare diversity programme
- News & media
Corporate policies, procedures, and guidelines
The following list are internal Comcare documents such as corporate policies, procedures, and guidelines.
- Business Continuity Framework
Establishment of procedures for the continuity of business critical process in the event of a critical incident.
- CEO Directions - Cabcharge e-tickets
Outlines obligations for the issue and use of Cabcharge vouchers. The direction also explains control of accountable documents.
- CEO Directions - Common seal
Describes the use and custody of the Comcare Common Seal.
- CEO Directions - Conflict of interest
Explains what are an employee's obligations where their personal interests may be or perceived to be in conflict with their official duties.
- CEO Directions - Corporate credit card
Explains responsibilities for the issue and use of Comcare corporate credit cards.
- CEO Directions - Declarations of private interests
Identifies employee responsibilities for disclosing private interests if through their official duties, a conflict of interest is apparent.
- CEO Directions - Direction to General Counsel
Directs General Counsel to comply with specific obligations applicable to the position.
- CEO Directions - Disclosure of official information
Explains the rules for disclosure of official information, particularly to Parliamentarians.
- CEO Directions - Gifts and benefits
Explains employee obligations when offered or in receipt of gifts or benefits during the course of their employment.
- CEO Directions - Information Publication Scheme
Sets out Comcare's policy on the management of its Information Publication Scheme (IPS).
- CEO Directions - Official hospitality
Explains Comcare's policy on expenditure on meals or entertainment for a purpose consistent with Comcare's business objectives.
- CEO Directions - Outside employment
Describes employee obligations to be addressed before undertaking employment outside of Comcare.
- CEO Directions - Privacy
Describes Comcare's policy when dealing with personal information.
- CEO Directions - Records Management
Sets out Comcare's policy on records management to ensure we are capturing, managing and maintaining all records for legislative and historical purposes.
- CEO Directions - Use of Technology resources
Describes employee obligations in relation to the use of desktop computers, servers, phones, business systems, printing, e-mail and Internet access.
- CEO Instructions - Breaches of the Code of Conduct
This instruction outlines the procedures taken when there has been a suspected breach of the code of conduct.
- CEO Instructions - Delegations procedures
This information outlines the procedure to be followed in making new delegations so that they are accurate, consistent, lawful, securely stored and readily accessible to all Comcare staff.
- CEO Instructions - Risk management
Explains Comcare's risk management objectives and introduces the risk management toolkit.
- CEO Instructions - Whistleblowing
This instruction sets out the policy in relation to the reporting of suspected behaviour that is not consistent with the Code of Conduct or represents misuse or management of Commonwealth resources.
- Claims Policy Manual
Comcare's Online Claims Policy Manual (eCPM) has been removed whilst it is being reviewed.
- Comcare Asset Management Policy
This document specifies the policy relating to Comcare’s operating assets and covers the purchase, use, management and disposal of all such assets.
- Comcare Enterprise Agreement
The broad aim of the Enterprise Agreement (EA) is to support Comcare and its employees to meet the functions of working with employees and employers as they create safe and healthy workplaces and assist injured employees. The EA details the salaries and conditions for our non-SES employees.
In December 2018, the Comcare CEO approved a s.24(1) Determination that supplements specific provisions of the EA effective 12 April 2019.
This Determination is made under the PS Act and means that all eligible employees covered by the EA will receive the maximum of a six per cent salary increase over three years as below:
- two per cent on 12 April 2019
- two per cent on 12 April 2020
- two per cent on 12 April 2021
- Comcare financial policy – moneys received via mail
The purpose of the policy is to ensure that all moneys (mainly cheques) received through the post or by courier are properly safeguarded and promptly banked.
- Comcare Legal Services Branch Practice Management Manual
Sets out practices and procedures for the performance of certain work within the General Counsel Group.
- Guidelines on resolving workplace issues
These Guidelines have been developed to outline options for informally resolving matters of concern to staff.
- Leaving Comcare
Procedures for separation of engagement.
- Managing under-performance policy
This policy outlines the formal underperformance process for Comcare employees.
- Performance and development framework
The Performance and Development Framework (PDF) has been designed to assist employees to achieve the results expected in relation to work plans and how to manage performance on an ongoing basis. It also provides a fair and equitable way to recognise and reward those who achieve or improve on expected results, and assistance in the management of cases where performance expectations are not being met.
- Performance excellence policy
This policy forms part of our Performance Development Framework (PDF). The PDF is designed to assist Comcare employees achieve effective performance against their work goals and manage performance on an ongoing basis.
- Planning your next recruitment process
Informs managers and staff of Comcare’s policy and guidelines for filling vacancies through promotion transfer and engagement.