During 2015–16, Comcare recorded a welcome 86 compliments on the services provided compared to 41 in 2014–15. This represents a 110 per cent increase from the previous year.
The three most frequent areas of compliments during the year related to:
- Recognition of service—Recognition of Claims Manager efforts in managing particularly complex matters or matters of a particularly sensitive nature.
- Professionalism and timeliness—The provision of professional and timely responses.
- Empathetic—Claims Managers being highly conscientious, understanding and empathetic.