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Permanent impairment determinations

What are the possible outcomes of a permanent impairment claim?

The outcome of a permanent impairment (PI) claim is a determination of liability in relation to the PI benefit.

A determination (decision) may be to:

  • accept liability for a degree of PI that meets or exceeds the threshold
  • offer an interim award (payment) in consultation with you
  • reject liability.

An interim award may be offered when you have an accepted claim for PI and your PI has reached a degree of impairment of at least 10 per cent but is likely to increase.

Interim awards are only payable where:

  • your impairment is not yet stable
  • your condition is not likely to improve
  • you have accepted an offer of an interim determination.

In all circumstances, the claims manager will provide reasons for the decision in writing. You will also be advised of your review rights, which will be enclosed with your determination.

What could I be entitled to receive if liability is accepted for my permanent impairment claim?

The PI calculator is used for estimating the payment that is due as a result of the assessment of permanent impairment and non-economic loss.

How will I find out about the permanent impairment decision?

All determinations (decisions) relating to PI are communicated verbally and in writing. You are welcome to contact your claims manager to discuss or clarify any aspects of the determination letter.

All determinations are copied to your employer, who also has a right to request a reconsideration if they disagree with the PI determination.

What if I do not agree with the outcome of the permanent impairment determination?

As outlined above, if either the employee (you) or the employer disagrees with Comcare's determination, then either party can apply to Comcare's Reconsiderations team for a reconsideration of the determination. See Your rights regarding a determination for more information.

You should lodge an application for reconsideration within 30 days of the determination (known also as the 'primary decision'). If you require an extension of time, please contact the Reconsiderations team at Comcare. Also, see our Reconsiderations and reviews webpage for more information.

How do I contact the Comcare Permanent Impairment team?

You can call your claims manager on 1300 366 979 or email us at

Can I provide feedback about the permanent impairment process or the claims manager?

We value your constructive feedback. If you are unhappy with how we have handled your claim, you can provide your feedback by mail to Comcare, GPO Box 9905, Canberra ACT 2601 or by emailing

Page last updated: 28 Jul 2017