- Promoting health and safety
- Creating mentally healthy workplaces
- Why is work health important?
- Healthy worker
- Working together: Promoting mental health and wellbeing at work
- Mental Health and Wellbeing - Participating and thriving in our workplaces
- Supporting ability at work
- Supporting health, performance and productivity
- Flexible work
- Building a resilient workforce
- Health Benefits of Work
- Roles and responsibilities
- Duty Holders
- Comcare research program
- Health and safety representatives
- Investing in Experience: Age diversity in the workplace
- Education & training
- Creating mentally healthy workplaces
- Preventing harm
- Managing risks in the workplace
- Managing hazards
- Early intervention
- Recovery and return to work
- Recovery and rehabilitation
- Roles and responsibilities - rehabilitation
- Workplace Rehabilitation Framework
- Rehabilitation guidelines
- Barriers to Return to Work
- Working with Workplace Rehabilitation Providers
- Rehabilitation assessment
- Medical certificate of capacity
- Capability Products
- National Return to Work Survey
- Workplace rehabilitation provider fee guidance
- Returning to work
- Returning to independence
- Recovery and rehabilitation
- Claims and benefits
- Roles and responsibilities - claims
- Can I claim?
- Lodging a claim
- Assessing a claim
- Medical treatment
- Benefits and entitlements
- Frequently asked questions
- Dispute Resolution Service
- Customer Information System (CIS)
- Our service charter
- Our fraud policy
- Case managers
- Forms & publications
- The scheme
- The SRC Act
- Legislative Instruments and Gazettal Notices under the Safety, Rehabilitation and Compensation Act 1988
- Information on 2011 SRC Act amendments
- Information on 2009 SRC Act amendments
- Information on the 2007 SRCOLA Amendments
- SRC Regulations Amendments 1988 to 1999
- SRC Regulations Amendments 2000 to 2009
- SRC Regulations Amendments from 2010
- Overview of the Comcare scheme
- The Parliamentary Injury Compensation Scheme
- The WHS Act
- The ARC Act
- Authorities we work with
- Premium paying employers
- Our compliance and enforcement activities
- Guidance on applying the SRC Act
- Regulatory guides
- Regulator Performance Framework
- Cost recovery
- Comparative claims
- The SRC Act
- About us
- Organisational structure
- Comcare 2017-18 Corporate Plan
- Useful links
- Contact us
- Access to information
- Service charter
- Public Interest Disclosures
- Comcare diversity programme
- News & media
- 2018 National WHS Forums
- Past events
- 2017 Comcare and Defence Science and Technology Research and Development Community of Practice Forum
- 2017 Comcare SA/NT WHS Networking and Information Forums
- 2017 Comcare NSW WHS Networking and Information Forums
- 2017 National WHS Forums
- 2017 Learn how to manage workplace psychological injuries
- 2017 Managing Workplace Psychological and Stress Injuries
- 2016 Comcare National Conference
- 2016 National WHS Forums
- 2016 Comcare Rehabilitation Case Manager Forum
- 2016 Chronic Pain: New Understanding, New Paradigm, New Approach
- 2015 Health and Safety Representative Forums Cairns/Townsville
- 2015 Comcare Rehabilitation Case Manager Forum
- 2015 Managing psychological injuries in the Comcare scheme
- 2015 Health and Safety Representative Forums
- 2014 Health and Safety Representative Forums
- 2014 National Conference
- 2014 Preventing psychological injury in changing workplaces forum
Security and Privacy
The information in the Customer Information System ( CIS) is sensitive. To protect the information Comcare has implemented several measures to prevent unauthorised access.
- SSL: All communication between you browser and the CIS system is protected using SSL (secure sockets layer), this means that any information sent from your browser to the CIS or vice versa is encrypted to prevent it being read by anyone other then the intended recipient.
- Authentication: All users of the CIS must be authenticated. More detail on authentication is provided below.
- Logging and Monitoring: All activity in the CIS system is monitored and logged. The CIS system will automatically log off after 10 minutes of inactivity.
- User access audits: Regular reviews of CIS Users are conducted to maintain currency of user accounts. Each agency must revalidate all of their active CIS users as part of this process.
The information provided to authorised users on the CIS system is governed by the Privacy Act 1988 and users are bound by the Australian Privacy Principles (APPs) under that Act. The APPs set out standards for handling personal information. Dealing with workers’ compensation can be a sensitive issue and it is important to realise that what is read and is seen must only be used or disclosed for its intended purpose.
You must be authenticated to use the CIS. Firstly a CIS access request form must be filled in, signed by the Agency CIS administrator and sent to firstname.lastname@example.org. Once the application is processed a password will be supplied. Only then will you be able to logon to CIS.
Your CIS logon identifies who you are, what agency you represent and to what level of system access you are entitled. It allows you to view sensitive information and as such must not be shared with other people. If another person in your organisation needs to use CIS, then they must be issued with their own unique user logon and password.
The CIS is designed to protect your logon against unauthorized access. If you (or anyone else) enters an incorrect password with your user name, an error will be displayed. If an invalid password is entered three times, your account will become locked and you will need to contact the CIS administrator to have it reset.
First log on
The first time that you logon to the CIS you will need to use the user name and password issued to you by the Comcare CIS Administrator. You will then be required to change your password (see Passwords below) to a new password known only by you, before you can gain access to the system. This ensures that only you know the password for your account.
Passwords in CIS are protected, and are known only by the relevant user. Passwords are not accessible by the CIS administrator and cannot be retrieved if forgotten. Each CIS password has a limited life - they will expire 90 days after creation. After that time the password must be changed, and you may need to contact the CIS Helpdesk to have your account reset and have a new password issued to you.
If you have forgotten your password or your password has expired, then you can request a password reset online from the main logon screen. To use this facility, you will need to have set up your Security Questions and Answers (see below). You can also manage your own password once you have logged into CIS - it can be updated at any time through the Preferences function.
Passwords in CIS must satisfy the following criteria:
- A password must be a minimum of 8 characters long;
- it must contain at least 2 special or numeric characters;
- it must not be the same as or contain your user name;
- and it must not be the same as any password you have used in the last 12 months.
Security Questions and Answers
Many online applications, such as Online Banking, utilise a set of Security Questions and Answers to aid in the identification of their system users.
We have now built this into the CIS to enhance the security of our online password reset request facility. When you have logged onto CIS successfully, you can set up your security questions and answers through the Preferences function.
There are several levels of access to the CIS: Management, Case Management Claim detail, Finance and Agency Administrator.
- Management Level - prohibits the user from accessing individual claim details
- Case Manager Claim detail - allows the user to view all available data for your agency on CIS, including individual claim details
- Finance - allows the user to access a range of incapacity payment reports
- Agency Administrator - is the person/s within your agency responsible for authorizing all access requests and for managing cost centre restriction if used by your agency.
Cost Centre Restriction
Agencies can elect to utilise the cost centre restriction facility within CIS - this allows the Agency Administrator to control the level of access users may have to particular cost centres within their agency. This feature must be turned on by the Comcare CIS Administrators. Training and support is available for the Agency Administrator on maintaining user access profiles.