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Under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), an employee may be able to access compensation for reasonable medical expenses and for time off work, amongst other things, if they are injured or become ill as a result of their employment.

As an employee, you should promptly notify your supervisor of any accident at work in which you are involved or any injury you incur at work.


The claims section of Comcare's website provides employees with all the information and forms they need to make a workers' compensation claim. It explains who is covered by the SRC Act and what types of claims can be made. It also outlines the range of benefits that are available under the SRC Act and provides instructions on how to make a claim.

Returning to work

Employers are responsible for the rehabilitation of their employees. If an employee is likely to be away from work for more than ten days, their employer may arrange a rehabilitation assessment and develop a return to work program based on the assessment.

Comcare Service Charter

We are currently reviewing our Service Charter. Our updated Service Charter will replace Comcare's Claimant Charter.

Reconsideration and reviews

Comcare's Reconsiderations Team independently reviews certain claim determinations for employee and employers. It is not a court process or a re-investigation of the claim. Some determinations Comcare can review are:

  • decisions to accept or reject a claim for compensation
  • decisions to stop payment of compensation
  • decisions to increase or decrease weekly payment of compensation
  • an employer's decisions in relation to the rehabilitation of an employee.

If you are not sure whether your determination can be reviewed, call the Reconsiderations Team on 1300 366 979.

Privacy and access to information

Comcare is committed to protecting the privacy and confidentiality of employees, as well as providing access to information on their compensation file.

Page last updated: 11 Feb 2016