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Claims Services Officers

Claims Services Officers (CSOs) are responsible for managing claims for workers’ compensation, which involves:

  • Making accurate and timely decisions on compensation claims.
  • Effectively managing the injured employee's claim, including making benefit payments and liaising with the employee and their doctor, the employer and the case manager.
  • Conducting regular file reviews to ensure Injured Workers are receiving the correct benefits for their compensable injuries and to assist in returning the Injured Worker back to work or independence. 

Clinical Panel

The Clinical Panel is made up of experienced consultant medical and allied healthcare professionals. Clinical Panel consultants are experts in their field and as active clinicians they provide professional support and advice to healthcare providers and Claims Services Officers in relation to injured employees’ claims.

Page last updated: 02 Apr 2014