Schemes and Systems

Designing and trialling best practice approaches to improve work participation.

Identifying the main drivers, connections and pathways between Australia’s major income and benefit support systems to identify opportunities to improve the experiences of people transitioning between systems enabling improved work participation for people with a health condition or disability.

Current Projects

Measuring movement across systems

This project will identify the relationship between various compensation and income support systems by quantifying the movement of people and using qualitative research to understand their experience.

Design and trial a transition support service

This project will design and trial a Transition Support Service for people exiting the workers’ compensation sector to another system, for example life insurance, superannuation or social security.

Learn more about these projects

Key findings

  • Australian income and benefit systems are complex, fragmented and highly disparate
  • There is new Australian evidence demonstrating that systems are connected, and people can flow between systems
  • People are most vulnerable when they transition between systems
  • Case management is the one service common to all systems.

Learn more about our achievements


National scan and analysis of cross-sector services that support people with a health condition or disability participate in good work
29 June 2021

Employment services help people become job ready, find employment, return to work or stay at work – the question is, how do these services operate and perform across all sectors, schemes and systems?

More news

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Strategy on a page

A future where good work is available to more Australians.

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Our work

Building on our past projects and research, we will continue to drive change guided by strategic objectives, priority pillars and outcomes.

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Designing new approaches to service integration, system alignment and cultural change.

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