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Case Study - National Australia Bank - My Future program

National Australia Bank (NAB) developed a program for their mature age employees called MyFuture which offers innovative solutions to address their career, lifestyle and health needs. MyFuture was designed to help managers and their employees make informed decisions and plan for the future to help avoid early and unplanned retirement.

The NAB program is broken into two workshops.

  • Create MyFuture gives mature age employees the tools to explore their preparedness for the future when it comes to career, flexibility, health, finances, relationships and retirement or redirection. It focuses on the skills, knowledge and confidence employees need to extend their career and plan for the future.
  • MyFuture: a pathway to 2020 is an interactive leadership forum that looks at the challenges and opportunities of an ageing workforce, and how people leaders can support mature age team members plan for their future and create a culture that values experience and maturity.

NAB also improved workplace flexibility through options such as job sharing and working from home. They established a governance body to track diversity progress and set out clear expectations of behaviours for employees which foster a supportive and inclusive work environment. Employee performance is evaluated on these behaviours.

NAB has stated that “diversity must be simply a part of who we are—there is no full stop and no end to this pursuit. We are committed to develop and maintain a workforce at all levels which reflects the diversity of the customers we serve, and the communities in which we operate".

NAB also believes that a diverse and inclusive workforce is not only good for their employees but that it is also good for its business. It helps NAB attract and retain talented people, create more innovative solutions, and be more flexible and responsive to its customers’ needs.

Last updated: 25 Mar 2020
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