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Comcare media policies

Social media policy

This is the official social media policy for Comcare, the federal health, work and safety regulator.

The intention of this policy is to insure a culture of openness, trust and integrity in social media activity internally and externally.

Defining social media

Social media is made up of websites, applications and programs that enable social networking and interaction between organisations, individuals and communities. Facebook, Twitter, LinkedIn and Foursquare are a few examples of the most popular social media platforms that are used worldwide.

As part of the Gov 2.0 initiative, APS agencies have been encouraged to engage with the public and the community using social media platforms, given their huge popularity, accessibility, and ease of use.

Comcare twitter policy

Comcare uses Twitter to distribute information about Comcare activities including the annual National Conference that may be of interest to other organisations and the general public.

The Comcare Twitter account is: (@comcare_gov_au)


Comcare updates and monitors its Twitter account during office hours, 8.30 am – 5.00 pm Monday to Friday. It is also monitored over weekends and public holidays by nominated Comcare staff.


Comcare does not automatically follow organisations or individuals who follow it.

It may follow relevant organisations including government agencies, organisations in the work health and safety industry and other parties where there is a clear link in communicating and receiving information.

Comcare will generally not follow individuals unless they are known in a professional capacity and satisfy the business rule above.

However, being followed by Comcare does not imply endorsement of any kind.

Hashtags (#)

It is a convention among Twitter users to distinguish content using semantic tags (keywords), preceded by a # sign. This enables users to search and filter information based on keywords and share information more meaningfully. Hashtags also allow users to quickly identify ‘trending’ topics (as displayed on the Twitter homepage).

Comcare will use hashtags when appropriate to allow followers to filter information.


On occasion, Comcare may re-tweet content from other Twitter users. It will consider these requests on a case-by-case basis but generally aim to honour such requests from other government departments and stakeholders.

In the interests of commercial propriety and competitiveness Comcare will generally not re-tweet content from profit-making organisations.

@Replies and direct messages

We read all @replies and direct messages to make sure any emerging themes or helpful suggestions are passed on to the right people. However, we are not able to reply individually to all messages we receive on Twitter. We only discuss general work health, safety and rehabilitation topics. We can’t talk about personal workers’ compensation claims or answer questions that breach privacy.

For specific enquiries about your workers’ compensation claim, do not contact us using Twitter, please use the contact us details on our website.

More information

Contact the National Media Manager for further information regarding the Media Policies at

Page last updated: 24 May 2019