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Early Intervention Award: Virgin Australia Airlines - Video transcript

Virgin Australia Airlines with their entry titled Remote and Onsite Healthcare Initiatives

Due to the dynamic and ever-changing environment of a mobile workforce, Virgin Australia recognised the negative contribution of injuries to long-term employee health and wellbeing.

Virgin implemented a triage service facilitated by Unified Healthcare Group, termed VA-Care, and an onsite physiotherapy service in partnership with AXIS Onsite Physiotherapy Clinics.

VA-Care provides initial medical support to employees following a workplace injury, with access to immediate reporting, medical advice and treatment via a 24/7 (24 hours a day and seven days a week) international hotline, and injury management services for up to three days.

The partnership provides early intervention treatment, and a secondary injury prevention strategy aiming to reduce the impact of an injury once it has occurred.

Over 90 per cent of VA-Care cases are now cleared for suitable duties on full hours within three days and on average 70 per cent of calls to VA-Care are responded to on the same day as the incident.

Page last updated: 18 Oct 2018