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Operating as an approved workplace rehabilitation provider

Workplace rehabilitation providers who are approved to work within the Comcare scheme are approved for three years. During this time, there are a number of ongoing requirements that approved workplace rehabilitation providers (WRP) must with. These are as follows.

Meeting the operational standards and criteria

Section 34 of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) details criteria and operational standards for rehabilitation providers. These standards are designed to make sure WRPs deliver high quality services that contribute to successful return to work outcomes.

Approval period

Every three years all approved providers must go through a renewal process with Comcare. During the course of this they may be asked to take part in an evaluation by Comcare and/or other workers' compensation authorities where they may be approved as well.

The current approval period runs until 30 June 2020.

Advising Comcare of changes

WRPs must advise Comcare of the following:

  • any change in the identity of the principals of the provider, or employees (see engaging new staff) providing workplace rehabilitation services under the SRC Act
  • any matter that, if the provider were not already approved, would affect their capacity to meet the particular criteria for approval under s34D of the SRC Act
  • any change to the business structure and/or Australian Securities and Investments Commission registration
  • any matter that affects compliance with operational standards in force at the time.

Changes to details such as addresses and phone numbers can be emailed to rehab.approval@comcare.gov.au.

Engaging new staff

When a WRP engages new staff to provide return to work program management services, they must send a request to us for those staff to be approved as consultants.

This request must include evidence new staff comply with Appendix 2, 4.4—staff management principles of the Criteria and operational standards for workplace rehabilitation providers 2015.

A workplace rehabilitation provider consultant approval form must be completed and sent with supporting documentation to rehab.approval@comcare.gov.au.

After consultants have been verified as meeting the required competency criteria, we will issue a consultant ID number which is linked to the approved WRP organisation they work for.

A valid consultant ID number allows consultants to deliver workplace rehabilitation program services for an approved WRP, and it should be recorded on all Comcare return to work forms and invoices.

If a consultant starts working with another approved WRP, they can apply to have their consultant ID number transferred to the new employer by emailing their details to rehab.approval@comcare.gov.au.

Comcare should also be informed when a consultant leaves employment with a WRP.

WRPs must let Comcare know about any other changes to staffing within one month.

For more information, see Working for a workplace rehabilitation provider - consultant approval.

Annual self-evaluation

As part of the national approval framework all WRPs must carry out an annual self-evaluation against the conditions of approval.  A copy of the workplace rehabilitation provider evaluation manual is available at the Heads of Workers' Compensation Authorities website. It details the evaluation process for carrying out annual self-evaluations as well as evaluations carried out by a workers' compensation authority.

WRP Code of Conduct

All approved WRPs are required to act in accordance with the Code of Conduct for workplace rehabilitation providers.  The Code describes the responsibilities and standards of behaviour expected of an individual or organisation approved as a provider by a workers' compensation authority. See HWCA Guide—nationally consistent approval framework for workplace rehabilitation providers for a copy of the Code.

For more information on becoming an approved WRP, see How to become approved as a workplace rehabilitation provider.

Invoicing procedures

For more information on invoicing procedures please see Workplace rehabilitation providers invoicing procedures.

Page last updated: 20 Aug 2019