Searchshow menu

Comcare case conference

A Comcare case conference is a meeting between Comcare and an employer to discuss liability and/or rehabilitation matters in relation to a particular claim, or several claims. The purpose of this type of case conference is either to:

  • develop an agreed plan for the management of the claim
  • develop an agreed plan to progress and ensure safe and successful recovery at and return to work
  • to provide mentoring/support from rehabilitation subject matter experts
  • to ensure both Comcare and the employer are meeting their responsibilities under the Safety, Rehabilitation and Compensation Act 1988.

Case conferences can be used to:

  • identify or clarify issues about the claim
  • review activities including progress towards and barriers against rehabilitation goals
  • Clarify roles and responsibilities
  • resolve conflicts and/or discuss possible actions to achieve outcomes
  • adjust current rehabilitation programs
  • allow all relevant stakeholders to exchange views in a constructive manner

A case conference may be requested with Comcare when the Rehabilitation Authority would like to discuss liability issues with the claims manager or if the rehabilitation case manager would like support and assistance from an injury management advisor in identifying appropriate return to work strategies.

To request an individual case conference, please visit the case conference request form page on our website.

To request a multiple claim case conference, please visit the multiple claim case conference request form page on our website.

Page last updated: 05 Oct 2016