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Delegated claims management arrangements

Comcare has introduced new claims management service options for eligible agencies in the Comcare scheme, specifically non-corporate Commonwealth entities. This follows the Government’s announcement in September 2017 and involves the delegation of Comcare powers to an appropriate number of individuals in an agency, with claims management support for these delegates provided through Comcare; a third-party claims management provider; or the agency’s own internal resources.

The new claims management service options follow trials of similar models in the Department of Human Services (DHS) and the Australian Taxation Office (ATO). The new service options continue Comcare’s focus on improving our performance and working with agencies to ensure the most efficient and effective workers’ compensation scheme for the Australian Public Service.

To give effect to the model in which an agency delegate is supported by a third-party claims management provider, Comcare has contracted Allianz Australia and Gallagher Bassett.

Please refer to the overview of the delegated claims management arrangements for information regarding the claims service options available and to consider which options may be appropriate for your agency:

Eligible agencies can now work with Comcare to determine whether accessing a new claims management service option is right for their agency. A delegated claims service offering must be cost-effective for Comcare to approve the movement of an agency to a new service offering.

Comcare welcomes a discussion with agencies on the claims management options we provide. Please register your interest in receiving more information about the claims service options by using the following contact form.

Page last updated: 14 Dec 2018