Comcare will be closed from 5:00 pm Wednesday 24 December 2025, re-opening at 8:30 am Friday 2 January 2026. For urgent claim enquiries or work health and safety incidents call 1300 366 979.

Assessing claims

The guidelines and information Comcare use to assess claims.


Comcare uses specific guidelines and principles for claims assessment.

Claims must be supported by reports and evidence from medical practitioners.

The panel carries out clinical reviews and provides clinical support to claims managers.

This is Comcare’s preferred medical certificate.

Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 15 Dec 2025

https://www.comcare.gov.au/claims/assessing-claims