About Comcare

Excellence in service provision

As a service delivery agency, we put our stakeholders at the centre of the things we do. We are responsive to growing community expectations of the public sector to provide seamless, personalised services and strive to exceed them. Our services are tailored to our stakeholders’ needs and in delivering these services we live and model our values, including acting with integrity and respect.

Engagement with our stakeholders

We strive to uphold a positive reputation as an effective regulator and service delivery agency. We are always open to feedback from our stakeholders and undertake to consult widely on issues that impact them. We aim to engage in authentic, meaningful and genuine interactions with stakeholders at all levels, and to ensure we are courteous and professional in all our dealings.

Prevention and early intervention across our scheme

As the national workers’ compensation authority and work health and safety regulator, we play a leading role in supporting safe and healthy workplaces. We do this by working with employers to adopt risk and evidence-based prevention and early intervention practices, with the ultimate aim of supporting employers and workers to create and maintain physically and mentally healthy workplaces.

Prevention Strategy 2022-2025

The Prevention Strategy aims to provide a coordinated pathway to support workplaces to prevent harm and enable a culture of health and safety, compliance and reporting.

The Strategy identifies three priority areas for preventative action:

1. bullying and harassment including sexual harassment
2. work demands
3. body stressing.

Our aim is to see improvements in preventable workplace harms and early intervention across the Comcare Scheme through:

• working collaboratively with the Scheme and stakeholders
• encouraging interaction with Comcare’s prevention and early intervention programs and services
• using data-led, systems-focused, and evidence-based approaches
• maintaining alignment with relevant legislative frameworks, strategies and policies
• influencing Comcare’s relevant programs of work.

Download the Comcare Prevention Strategy 2022-2025 (PDF, 4.8 MB)

Insight driven and risk and evidence-based practice

We are working to harness the power of data and analytics to drive our approach to promoting and enabling safe and healthy work. We use all available information to continually improve our services and to identify and address the needs of our scheme. We undertake research and engage with emerging evidence to validate our approach. We regularly evaluate our performance and change course where necessary. We challenge assumptions and do not accept the status quo.

Being adaptive and sustainable in the face of change

We are a flexible and adaptive agency, always open to new ideas and new ways of doing things. We consider the broader environment and are proactive in dealing with its impacts. We aim to encourage innovation in the development of sustainable solutions to health and safety issues. We also endeavour to use the latest tools, data and technology to develop new solutions to problems.