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Rehabilitation case managers

For: Claimants Employers and managers Service providers Advocates Information seekers

The employer plays a critical role in helping to reduce the impact of injury and illness in the workplace.

Rehabilitation case managers, also known as RCMs, coordinate and manage the rehabilitation and return to work of employees with an injury or illness, on behalf of the employer.

The role explained

Rehabilitation case managers:

  • help to plan, organise, coordinate, monitor and evaluate services and resources for employees with an injury or illness.
  • actively manage the rehabilitation process to achieve return to work outcomes.

The rehabilitation authority, who in most cases is the current employer, is responsible for assigning a rehabilitation case manager to an injured employee. In many workplaces, this happens at the time an employee makes a claim for workers' compensation.

Any employee may be delegated to the role of rehabilitation case manager, under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).

In some circumstances, the employer may engage an external case manager to work with the employee throughout their rehabilitation.

Responsibilities of rehabilitation case managers

Responsibilities of a rehabilitation case manager can include to:

  • initiate, co-ordinate and monitor an injured or ill employee’s workplace rehabilitation program
  • connect and coordinate people involved in the return to work process
  • promote the health benefits of good work, early intervention and the organisation’s return to work approach
  • encourage the organisation to commit to rehabilitation
  • facilitate early intervention
  • help employers to provide suitable employment for an injured or ill employee
  • engage, where appropriate, and manage workplace rehabilitation providers
  • co-ordinate the employer's responses to requests for information about the employee, their injury or illness, and their rehabilitation
  • maintain appropriate records and ensure relevant worker’s compensation forms are completed
  • ensure the employer complies with the Guidelines for Rehabilitation Authorities Instrument 2019 (PDF, 247.1 KB).

Guidance for rehabilitation case managers

Core capabilities


Return to work guides and resources


Claims and rehabilitation forms includes forms used by workplace rehabilitation providers and claimants.

Training for rehabilitation case managers

We provide training through our learning management system called Comcare LMS.

To access our training, you first need to create an account in Comcare LMS (see the steps to create an account). Then, select the training item that you are interested in and login with your email and password.

For more information about the training we offer, see Training and learning.

Scheme guidance

We provide scheme guidance to help you understand and apply the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).

Discover our guidance on applying the SRC Act

Guidance for the rehabilitation authority

Comcare has developed guidance material for rehabilitation authorities on the core capabilities for rehabilitation case managers (PDF, 137.8 KB).

Guidance includes information on the operational, strategic and management capabilities of rehabilitation case managers. It is designed to:

  • make sure rehabilitation case managers have the skills to perform their role
  • support human resources managers to select and develop the skills of rehabilitation case managers
  • increase the likelihood of good outcomes for injured and ill employees
  • guide the rehabilitation case management training we provide
  • provide a useful framework for employers on the skills and experience rehabilitation case managers need.
Page last reviewed: 17 February 2020
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GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 26 Jun 2022