Access to our Brisbane, Canberra and Melbourne offices is currently restricted. To visit us at these locations, call 1300 366 979 to arrange an appointment.

Standards for Comcare service providers

For: Service providers Information seekers

Comcare partners with providers to promote and enable safe and healthy work and to facilitate recovery and return to work.


Standards of a service provider

As providers, we expect you to:

  • comply with all relevant legislative requirements such as record keeping, privacy and work health and safety obligations
  • engage with and follow Comcare advice and requirements for delivering services in the Comcare scheme
  • comply with all other responsibilities relating to your profession or service
  • understand and promote the benefits of safe and healthy work
  • follow information and guidance on invoicing, receipts and GST
  • deliver services that are effective and efficient
  • be courteous and respectful at all times
  • communicate appropriately with the employee and any other relevant stakeholders in accordance with applicable privacy requirements
  • ensure any complaints are considered and resolved in a timely manner
  • have appropriate insurance for the services you are delivering.

We provide more information for specific service providers:

Page last reviewed: 28 April 2023

Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 18 Jul 2024

https://www.comcare.gov.au/service-providers/general-requirements