Entry into Comcare’s offices is restricted due to the COVID-19 situation. Find out how you can contact us during this time.

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For: Claimants Employers and managers Service providers Advocates Information seekers

Our highest priority is the health and wellbeing of our people and our clients. We’ve introduced physical distancing to do our part to help slow down the spread of COVID-19 by restricting entry into all Comcare offices and face-to-face contact with Comcare staff.

While we are unable to serve you in person, please be assured that we are still working and available to assist you through our other channels.

You can still call us Monday to Friday between 8.30 am and 5 pm AEST on 1300 366 979 or (02) 6276 0333, or send us an email to general.enquiries@comcare.gov.au. In the meantime, you can stay up-to-date with our COVID-19 information.

Search the Comcare website or browse for information. If you have a query or need more information, you can contact us online, by phone or by email.

We have a separate process to provide feedback or to request access to information, such as your claim files or through freedom of information.

Submit online

Send us an enquiry

Use our Contact Us Online Enquiry form to ask us a question. Common topics include training, recruitment, copyright, help with a claim, rehabilitation, licensing and occupational health and safety.

We also have online forms for specific requests and reports. See pages for more information:

Call us

Call our Contact Centre on 1300 366 979 or (02) 6276 0333.

We operate Monday to Friday between 8.30 am and 5 pm AEST and close on national public holidays.

Outside business hours

For urgent incident notifications outside business hours, call 1300 366 979 and listen for the ‘out of hours emergency contact details’ option.

International calls

Call +61 2 6276 0333 (international call charges apply) to contact us from outside Australia.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:

  • TTY users call 133 677 then ask for 1300 366 979
  • Speak and Listen users call 1300 555 727 then ask for 1300 366 979
  • Internet relay users connect to the National Relay Service then ask for 1300 366 979
  • Video relay users choose the available National Relay Service video relay contact on Skype and ask for 1300 366 979
  • SMS relay users call 0423 677 767 and ask for 1300 366 979.

Interpreter service 131 450

Call the Translation and Interpreting Service (TIS National) on 131 450 for help to translate the information on this website and if you need an interpreter to speak with us. TIS National offers interpreter services in more than 150 languages.

We have translated information to help you learn about Comcare and how we can support you with accessing our services.

العربية (Arabic)

社区关怀 (Simplified Chinese)

社群關愛 (Traditional Chinese)

Hrvatski (Croatian)

دری (Dari)

فارسی (Farsi)

Ελληνικά (Greek)

हिंदी (Hindi)

Bahasa Indonesia (Indonesian)

Italiano (Italian)

한국어 (Korean)

ਪੰਜਾਬੀ (Punjabi)

Русский (Russian)

Српски (Serbian)

Español (Spanish)

Tagalog (Tagalog)

ไทย (Thai)

Türkçe (Turkish)

Tiếng Việt (Vietnamese)

Email us

Our general email address is general.enquiries@comcare.gov.au.

For subpoenas, summons, notices and orders email legals.helpdesk@comcare.gov.au.

Write to us

All correspondence should be addressed to our postal address:

GPO Box 9905
Canberra ACT 2601

Visit us

All our offices have restricted access during the coronavirus (COVID-19) situation. This means our offices are not open to visitors and our employees are not having face-to-face meetings.

Please contact us by email at general.enquiries@comcare.gov.au or call us on 1300 366 979.

Follow us

For the latest news from Comcare follow us on:

See more information about Comcare's use of social media.

Fax us

1300 196 971

Media enquiries

Call the National Media Manager on 0478 305 675 or email media@comcare.gov.au.

Subpoenas, summons, notices and orders

Entry to Comcare offices is currently restricted as part of physical distancing to help prevent the spread of coronavirus (COVID-19). This may impact your ability to serve documents at Comcare’s office, Level 4, 121 Marcus Clarke Street, Civic ACT 2601.

Where permitted by relevant laws, please serve documents on Comcare by email at legals.helpdesk@comcare.gov.au.

To discuss any issues you may have with serving documents on Comcare during this time, please contact us by email at legals.helpdesk@comcare.gov.au.

CEO contact

Contact our call centre on 1300 366 979 if you have a general enquiry or want to give feedback.

If you need to contact our Chief Executive Officer Sue Weston, email ceo@comcare.gov.au.

Page last reviewed: 26 August 2020
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GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 31 Oct 2020