Contact us
Our highest priority is the health and wellbeing of our people and our clients. We’ve introduced physical distancing to do our part to help slow down the spread of COVID-19 by restricting entry into all Comcare offices and face-to-face contact with Comcare staff.
While we are unable to serve you in person, please be assured that we are still working and available to assist you through our other channels.
You can still call us Monday to Friday between 8.30 am and 5 pm AEST on 1300 366 979 or (02) 6276 0333, or send us an email to general.enquiries@comcare.gov.au. In the meantime, you can stay up-to-date with our COVID-19 information.
Search the Comcare website or browse for information. If you have a query or need more information, you can contact us online, by phone or by email.
We have a separate process to provide feedback or to request access to information, such as your claim files or through freedom of information.
Submit online
Use our Contact Us Online Enquiry form to ask us a question. Common topics include training, recruitment, copyright, help with a claim, rehabilitation, licensing and occupational health and safety.
We also have online forms for specific requests and reports. See pages for more information:
Call us
Call our Contact Centre on 1300 366 979 or (02) 6276 0333.
We operate Monday to Friday between 8.30 am and 5 pm AEST and close on national public holidays.
Outside business hours
For urgent incident notifications outside business hours, call 1300 366 979 and listen for the ‘out of hours emergency contact details’ option.
International calls
Call +61 2 6276 0333 (international call charges apply) to contact us from outside Australia.
National Relay Service
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:
- TTY users call 133 677 then ask for 1300 366 979
- Speak and Listen users call 1300 555 727 then ask for 1300 366 979
- Internet relay users connect to the National Relay Service then ask for 1300 366 979
- Video relay users choose the available National Relay Service video relay contact on Skype and ask for 1300 366 979
- SMS relay users call 0423 677 767 and ask for 1300 366 979.
Interpreter service 131 450
Call the Translation and Interpreting Service (TIS National) on 131 450 for help to translate the information on this website and if you need an interpreter to speak with us. TIS National offers interpreter services in more than 150 languages.
We have translated information to help you learn about Comcare and how we can support you with accessing our services.
Email us
Our general email address is general.enquiries@comcare.gov.au.
For subpoenas, summons, notices and orders email legals.helpdesk@comcare.gov.au.
Write to us
All correspondence should be addressed to our postal address:
Comcare
GPO Box 9905
Canberra ACT 2601
Visit us
All our offices have restricted access during the coronavirus (COVID-19) situation. This means our offices are not open to visitors and our employees are not having face-to-face meetings.
Please contact us by email at general.enquiries@comcare.gov.au or call us on 1300 366 979.
Follow us
For the latest news from Comcare follow us on:
See more information about Comcare's use of social media.
Fax us
1300 196 971
Media enquiries
Call the National Media Manager on 0478 305 675 or email media@comcare.gov.au.
Subpoenas, summons, notices and orders
Entry to Comcare offices is currently restricted as part of physical distancing to help prevent the spread of coronavirus (COVID-19). This may impact your ability to serve documents at Comcare’s office, Level 4, 121 Marcus Clarke Street, Civic ACT 2601.
Where permitted by relevant laws, please serve documents on Comcare by email at legals.helpdesk@comcare.gov.au.
To discuss any issues you may have with serving documents on Comcare during this time, please contact us by email at legals.helpdesk@comcare.gov.au.
CEO contact
Contact our call centre on 1300 366 979 if you have a general enquiry or want to give feedback.
If you need to contact our Chief Executive Officer Sue Weston, email ceo@comcare.gov.au.