Contact us
You can contact us online, by phone and email. We have a separate process to provide your feedback, complaint, or compliment or to request access to information, such as your claim files or through freedom of information.
Our operating hours
We operate Monday to Friday between 8.30 am and 5 pm AEST.
We close on national public holidays and during an end-of-year office shutdown period.
Submit an enquiry online
Use our Contact Us Online Enquiry form to ask us a question. Common topics include training, recruitment, copyright, help with a claim, rehabilitation, licensing and occupational health and safety.
We also have online forms for specific requests and reports. See pages for more information:
Call us on 1300 366 979
If you would like to speak to a Comcare officer, please call us during operating hours on 1300 366 979. Please listen to the message and choose from one of the following options:
| Press 1 | For assistance relating to a workers' compensation claim This includes existing claims, new claims or queries, and workers' compensation invoicing and rehabilitation. |
|---|---|
| Press 2 | To notify us of a workplace incident or a work health and safety issue This includes for questions about High-Risk Work Licences and Plant Registrations. |
| Press 3 | For all other enquiries This includes Comcare office locations, website, events and training, recruitment, programs and publications, complaints or feedback. |
- If you are calling us from overseas, dial +61 2 6276 0333
- If you are hearing or speech impaired, first call the National Relay Service on 133 677
- If you need an interpreter, first call TIS International on 131 450
- For urgent incident notifications outside of our operating hours, you can still call 1300 366 979 and listen for the ‘out of hours emergency contact details’ option.
Our contact centre is operated and managed by Comcare employees who are all based in Australia.
Your privacy is important to us and we are committed to the highest standards of privacy when we collect, store, use or disclose your personal information.
Please be respectful when communicating with our people. See our Zero Tolerance Policy (PDF, 283.1 KB).
Email us
Our general email address is general.enquiries@comcare.gov.au.
For subpoenas, summons, notices and orders email legals.helpdesk@comcare.gov.au.
Write to us
All correspondence should be addressed to our postal address:
Comcare
GPO Box 9905
Canberra ACT 2601
Fax us
1300 196 971
Work health and safety (WHS) matters
Notify us of an incident
The ‘person conducting a business or undertaking’ (PCBU) – who is usually the employer – is responsible for reporting notifiable incidents to Comcare.
An incident is notifiable if it results from the conduct of the business or undertaking and causes the death of a person, serious injury or serious illness of a person, or is a dangerous incident.
See Responding to an incident for information on how to notify us and other responsibilities such as preserving the site.
If you are an employer, contact us and your WHS concern or enquiry will be sent to your local state or territory regional director.
Email whs.help@comcare.gov.au or call us on 1300 366 979.
Inform us of a WHS concern
If you are a worker or member of the public, you can inform us of a work health and safety (WHS) concern or contact us if you have a WHS enquiry.
Email whs.help@comcare.gov.au or call us on 1300 366 979.
Workers are encouraged to speak with their employer or health and safety representative (HSR) about their concern in the first instance, if comfortable to do so. This ensures that the employer is aware of the work health and safety concern and provides them with an opportunity to resolve the issue.
After you contact us, we will respond to you within five business days. We will advise you of actions that can be taken and will also let you know if there is another agency or support you can contact.
If you are unable to speak with your employer or HSR, or do not believe that reasonable efforts are being made to resolve the issue, Comcare may assist in facilitating a resolution.
Office locations around Australia
Australian Capital Territory
Level 4 (Reception off Childers Street entrance)
121 Marcus Clarke Street
Canberra ACT 2600
New South Wales
Level 30, 477 Pitt Street
Sydney NSW 2000
Suite 1/47 Bolton Street
Newcastle NSW 2300
Northern Territory
Level 9, Jacana House, 39 Woods Street
Darwin NT 0800
Queensland
Level 13, 410 Queen Street
Brisbane QLD 4000
South Australia
Level 6, 26 Flinders Street
Adelaide SA 5000
Tasmania
Suite 12
Level 1, 87-91 Brisbane Street
Launceston TAS 7250
Victoria
Level 6, 535 Bourke Street
Melbourne VIC 3000
Western Australia
Level 3, 233 Adelaide Terrace
Perth WA 6000
Media enquiries
To contact the National Media Manager call 0478 305 675 or email media@comcare.gov.au
Subpoenas, summons, notices and orders
Where permitted by relevant laws serve documents on Comcare by email at legals.helpdesk@comcare.gov.au
CEO contact
To contact the Office of the CEO, email ceo@comcare.gov.au
National Relay Service 133 677
If you have a hearing or speech impairment, contact us through the National Relay Service
- TTY users call 133 677 then ask for 1300 366 979
- Speak and Listen users call 1300 555 727 then ask for 1300 366 979
- Internet relay users connect to the National Relay Service then ask for 1300 366 979
- Video relay users choose the available National Relay Service video relay contact on Skype and ask for 1300 366 979
- SMS relay users call 0423 677 767 and ask for 1300 366 979.
Interpreter service 131 450
If you need an interpreter to speak with us or to help translate information on this website, call the Translation and Interpreting Service (TIS National) on 131 450.
We have translated information to help you learn about Comcare and how we can support you with accessing our services.