Contact us
You can contact us online, by phone and email. We have a separate process to provide feedback or to request access to information, such as your claim files or through freedom of information.
Our operating hours
We operate Monday to Friday between 8.30 am and 5 pm AEST.
We close on national public holidays and during an end-of-year office shutdown period.
During COVID-19
Our highest priority is the health and wellbeing of our people and our clients. We’ve introduced physical distancing to help slow the spread of COVID-19 by restricting entry into all Comcare offices and face-to-face contact with Comcare staff.
While we are unable to serve you in person, please be assured that we are still working and available to assist you through our other channels during this time:
- send us a query online
- call us Monday to Friday between 8.30 am and 5 pm AEST on 1300 366 979 or (02) 6276 0333
- send us an email at general.enquiries@comcare.gov.au
- stay up-to-date with our COVID-19 information.
Submit an enquiry online
Use our Contact Us Online Enquiry form to ask us a question. Common topics include training, recruitment, copyright, help with a claim, rehabilitation, licensing and occupational health and safety.
We also have online forms for specific requests and reports. See pages for more information:
Call us
Call our Contact Centre, Monday to Friday between 8.30 am and 5 pm AEST, on 1300 366 979 or (02) 6276 0333.
Comcare expects that you will be respectful and courteous when communicating with Comcare employees. We have a zero tolerance policy on aggressive and violent behaviour towards our employees. For more information, view our Zero Tolerance of Aggression Towards Comcare Employees Policy (PDF, 233.7 KB).
Outside business hours
For urgent incident notifications outside business hours, call 1300 366 979 and listen for the ‘out of hours emergency contact details’ option.
For claim enquiries please call during business hours. Calls received outside of hours will be asked to contact us Monday to Friday between 8.30 am and 5 pm AEST.
International calls
Call +61 2 6276 0333 (international call charges apply) to contact us from outside Australia.
National Relay Service
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:
- TTY users call 133 677 then ask for 1300 366 979
- Speak and Listen users call 1300 555 727 then ask for 1300 366 979
- Internet relay users connect to the National Relay Service then ask for 1300 366 979
- Video relay users choose the available National Relay Service video relay contact on Skype and ask for 1300 366 979
- SMS relay users call 0423 677 767 and ask for 1300 366 979.
Interpreter service 131 450
Call the Translation and Interpreting Service (TIS National) on 131 450 for help to translate the information on this website and if you need an interpreter to speak with us. TIS National offers interpreter services in more than 150 languages.
We have translated information to help you learn about Comcare and how we can support you with accessing our services.
Email us
Our general email address is general.enquiries@comcare.gov.au.
For subpoenas, summons, notices and orders email legals.helpdesk@comcare.gov.au.
Write to us
All correspondence should be addressed to our postal address:
Comcare
GPO Box 9905
Canberra ACT 2601
Fax us
1300 196 971
Visit us
All our offices have restricted access during the coronavirus (COVID-19) situation. This means our offices are not open to visitors and our employees are not having face-to-face meetings.
Please contact us by email at general.enquiries@comcare.gov.au or call us on 1300 366 979.
Office hours are 8.30 am to 5 pm.
Australian Capital Territory region
Canberra office
Level 4 (Reception off Childers Street entrance)
121 Marcus Clarke Street
Canberra ACT 2600
New South Wales region
Sydney office
Level 30, 477 Pitt Street
Sydney NSW 2000
Newcastle office
Suite 1/47 Bolton Street
Newcastle NSW 2300
Northern Territory region
Darwin office
Department of Health office
Level 7, Jacana House, 39 Woods Street
Darwin NT 0800
Queensland region
Brisbane office
Level 13, 410 Queen Street
Brisbane QLD 4000
South Australia region
Adelaide office
Level 6, 26 Flinders Street
Adelaide SA 5000
Tasmania region
Launceston office
Suite 12 (Level 1)
87-91 Brisbane Street
Launceston TAS 7250
Victoria region
Melbourne office
Level 6, 535 Bourke Street
Melbourne VIC 3000
Western Australia region
Perth office
Level 3, 233 Adelaide Terrace
Perth WA 6000
Follow us
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See more information about Comcare's use of social media.
Work health and safety (WHS) matters
Notify us of an incident
The ‘person conducting a business or undertaking’ (PCBU) – who is usually the employer – is responsible for reporting notifiable incidents to Comcare.
An incident is notifiable if it results from the conduct of the business or undertaking and causes the death of a person, serious injury or serious illness of a person, or is a dangerous incident.
See Responding to an incident for information on how to notify us and other responsibilities such as preserving the site.
Inform us of a WHS concern
If you are a worker or member of the public, you can inform us of a work health and safety (WHS) concern or contact us if you have a WHS enquiry.
Email whs.help@comcare.gov.au or call us on 1300 366 979.
Workers are encouraged to speak with their employer or health and safety representative (HSR) about their concern in the first instance, if comfortable to do so. This ensures that the employer is aware of the work health and safety concern and provides them with an opportunity to resolve the issue.
After you contact us, we will respond to you within five business days. We will advise you of actions that can be taken and will also let you know if there is another agency or support you can contact.
If you are unable to speak with your employer or HSR, or do not believe that reasonable efforts are being made to resolve the issue, Comcare may assist in facilitating a resolution.
Subpoenas, summons, notices and orders
Entry to Comcare offices is currently restricted as part of physical distancing to help prevent the spread of coronavirus (COVID-19). This may impact your ability to serve documents at Comcare’s office, Level 4, 121 Marcus Clarke Street, Civic ACT 2601.
Where permitted by relevant laws, please serve documents on Comcare by email at legals.helpdesk@comcare.gov.au.
To discuss any issues you may have with serving documents on Comcare during this time, please contact us by email at legals.helpdesk@comcare.gov.au.
Media enquiries
Call the National Media Manager on 0478 305 675 or email media@comcare.gov.au.
CEO contact
Contact our call centre on 1300 366 979 if you have a general enquiry or want to give feedback.
If you need to contact our Chief Executive Officer Sue Weston, email ceo@comcare.gov.au.