The Family Liaison Officer can help seriously injured workers, and bereaved families who have lost a loved one in a workplace incident, to understand and navigate the processes involved with investigating and prosecuting workplace incidents.
The Family Liaison Officer (FLO) is available to provide you with information about Comcare work health and safety regulatory processes and to assist with connecting you to support services to help you during this time.
The liaison service is separate from any workers' compensation processes related to an incident.
Contact the FLO
Your engagement with the FLO is voluntary, and when and how they communicate is negotiated to work best for you.
To contact the FLO, call 1300 366 979 or email familyliaison@comcare.gov.au
Interpreter service
If you need an interpreter to speak with us or to help translate information on this website, call the Translation and Interpreting Service (TIS National) on 131 450.
Information guides
A series of information guides is available that you and other family members can access following a workplace incident. These guides explain what might happen after a workplace incident.
Support following a workplace incident
- Go to Support Guide 1: Supports available (following a death)
- Go to Support Guide 1: Supports available (following a serious injury or illness)
Who might contact you following a workplace incident
- Go to Support Guide 2: Who might contact you (following a death)
- Go to Support Guide 2: Who might contact you (following a serious injury or illness)
Comcare investigation and prosecution processes
- Go to Support Guide 3: Comcare inspections and investigations
- Go to Support Guide 4: Comcare prosecutions and the CDPP
Support services
After a life-changing workplace incident, you and your family may need support. There are free and independent support services available to help you.
Crisis support
Financial support
Legal support
About the Family Support Framework
Comcare is committed to supporting workers and families who have been affected by a workplace incident in our jurisdiction resulting in a serious injury or death.
We are continually strengthening the way we engage with injured workers and their families, and the families of workers who have died in a workplace incident, to ensure that our approach is coordinated, collaborative and effective.
Feedback
Your feedback is important to us and can help improve the Family Support Framework.
To give feedback about this service you can:
- provide feedback directly to the FLO
- fill out the anonymous feedback form.
All feedback is treated with sensitivity and in accordance with the Privacy Act and our Privacy Policy.