Entry into all of Comcare’s offices is restricted due to the pandemic. During this time we are also experiencing some service delays. We appreciate your understanding and apologise for any inconvenience. Find out how you can contact us.

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For: Claimants Employers and managers Service providers Advocates Information seekers

We collect information while you use this website. This is what you need to know about that information.

To improve your experience on our site, we use ‘cookies’. Cookies are an industry standard and most major websites use them.

A cookie is a small text file that our site may place on your computer as a tool to remember your preferences.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, if you do this you may not be able to use the full functionality of this website.

Our cookies aren’t used to identify you personally and they do not associate your IP address with any other data held by Comcare for other purposes.

Cookies we use on this site

Universal analytics

Table 1: Universal analytics cookies we use on the Comcare website.


This helps us count how many people visit comcare.gov.au by tracking if you’ve visited before.

2 years


This helps us count how many people visit comcare.gov.au by tracking if you’ve visited before.

24 hours


Used to manage the rate at which page view requests are made.

10 minutes

Website analytics

We use reports provided by Google to help us understand website traffic and web page usage.

By using the Comcare website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy.

You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt out service provided by Google.

Table 2: Website analytics cookies we use on the Comcare website.


Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to comcare.gov.au or to a certain page.

2 years


This works with _utmc to calculate the average length of time you spend on comcare.gov.au.

30 minutes


This works with _utmb to calculate when you close your browser.

When you close your browser.


This tells us how you reached comcare.gov.au (for example from another website or a search engine).

6 months

Vimeo videos

We use Vimeo video to provide videos on some pages of the site. Vimeo sets cookies when you visit one of these pages.


We use Addthis to provide links to share content on social media platforms.

Comcare site

We use a personalisation feature that tailors pieces of content on the Comcare website to your interest based on the pages you have viewed on the website.

Page last reviewed: 22 February 2021
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GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 24 Jan 2022