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Claims performance and incidence statistics

For: Employers and managers Information seekers

To help you compare claims statistics for organisations in the Comcare scheme, we provide scheme claim performance and claims incidence data.

We provide this data across four indicators. These are claims lodged, claims accepted, reached one week lost time and median incapacity weeks.

Scheme claim performance

Scheme claim performance for different sectors

Table 1: Scheme claim performance for different sectors
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Scheme2014–1537039218.914.87.25.5
2015–1637406716.411.96.35.4
2016–1738837715.211.45.95.5
Premium payers2014–1520628614.611.57.17.7
2015–1620634113.69.56.07.5
2016–1720955211.68.15.17.6S
Self-insured licensees2014–1516410624.419.07.44.2
2015–1616772619.914.86.84.4
2016–1717882519.415.26.84.6

Claims incidence

Employers with 5000 or more FTE

Table 2: Claims incidence for employers with 5000 or more full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers
ACT government2014–152170926.924.014.07.5
2015–162190426.621.512.57.6
2016–172243225.821.114.98.6
Australian Federal Police2014–15639230.025.513.99.6
2015–16643627.719.615.58.2
2016–17625731.025.617.66.8
Australian Taxation Office2014–151843515.811.46.65.8
2015–161767710.66.24.66.3
2016–17179047.72.81.92.7
Commonwealth Scientific and Industrial Research Organisation2014–15567910.27.64.45.2
2015–16545912.810.84.85.0
2016–1758177.95.32.87.6
Department of Defence2014–151934214.911.87.29.1
2015–161849214.99.64.75.1
2016–171730413.38.34.66.8
Department of Human Services (now Services Australia)2014–152936712.48.27.98.4
2015–163012910.65.25.29.3
2016–173007611.13.73.15.6
Department of Immigration and Border Protection2014–15829228.120.713.06.3
2015–161348222.416.87.97.8
2016–171367618.113.88.16.9
NBN Co Limited2014–1535344.02.3N/AN.P.
2015–1642535.64.21.24.0
2016–1759313.52.50.53.6
Self-insured licensees
Australian Postal Corporation2014–152691154.440.215.34.2
2015–162631649.436.114.94.9
2016–172652747.638.116.85.2
Commonwealth Bank of Australia Ltd2014–15214268.56.32.65.5
2015–16210676.34.72.34.8
2016–17218476.24.72.17.4
Commonwealth Securities Ltd2014–1556984.43.31.62.3
2015–1658493.12.41.92.3
2016–1755782.01.61.14.0
National Australia Bank Ltd2014–15239795.73.21.54.5
2015–16246645.23.21.65.3
2016–17244864.12.41.14.7
Optus Administration Pty Ltd2014–1586525.43.41.43.2
2015–1687615.63.10.83.5
2016–1784456.34.71.23.6
Telstra Corporation Ltd2014–152906414.310.51.94.6
2015–162979011.16.41.84.2
2016–17287829.86.41.84.0
Virgin Australia Airlines 12016–17629125.119.64.52.4
Wilson Security Pty Ltd 22015–1625836.62.72.3N.P.
2016–17557912.78.44.57.6

1. Licence commenced on 30 September 2017.
2. Licence commenced on 1 January 2016.

Employers with between 1000 and 4999 FTE data

Table 3: Claims incidence for employers with between 1000 and 4999 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers
Airservices Australia2014–15434513.811.34.66.2
2015–16434913.110.16.96.0
2016–17368716.011.13.511.5
Attorney-General's Department2014–1514816.87.45.414.5
2015–1619528.73.13.12.3
2016–1718292.20.51.1N.P.
Australian Broadcasting Corporation2014–15444510.39.44.55.8
2015–1642099.57.85.09.8
2016–1740945.94.44.46.3
Australian Bureau of Statistics2014–15287911.59.44.54.9
2015–1632156.24.74.73.4
2016–1732018.15.96.611.7
Australian Electoral Commission2014–1575819.814.55.3N.P.
2015–1697014.46.22.1N.P.
2016–17179916.117.27.29.7
Australian Hearing2014–159098.82.21.1N.P.
2015–1610215.93.92.0N.P.
2016–1710706.53.72.8N.P.
Australian National University2014–1543458.36.74.85.7
2015–1643545.74.63.014.1
2016–1743535.53.72.325.2
Australian Nuclear Science and Technology Org2014–15107912.08.36.52.6
2015–1610848.35.55.53.0
2016–1712338.15.70.8N.P.
Australian Rail Track Corporation Ltd2014–15130613.010.010.07.0
2015–1613027.75.44.69.1
2016–1713189.14.67.68.1
Australian Securities and Investments Commission2014–1515114.01.32.0N.P.
2015–1616614.81.81.2N/A
2016–1716822.40.6N/AN/A
Bureau of Meteorology2014–1515799.58.24.419.0
2015–1615419.79.10.6N.P.
2016–17158913.810.14.413.6
Department of Agriculture and Water Resources2014–15417521.316.814.95.8
2015–16425018.613.911.88.1
2016–17451311.36.67.58.7
Department of Education and Training2014–1521077.65.73.86.8
2015–1617315.84.64.09.3
2016–1718026.13.32.88.2
Department of Employment2014–1517345.24.01.2N.P.
2015–1617695.13.42.31.2
2016–1718615.43.82.1N.P.
Department of the Environment and Energy2014–15209925.321.910.013.8
2015–16203126.622.69.46.0
2016–17227311.910.64.87.6
Department of Finance2014–1530927.14.93.27.2
2015–1631537.36.03.57.2
2016–17314212.48.62.915.2
Department of Foreign Affairs and Trade2014–1540658.94.91.2N.P.
2015–16417110.58.63.412.0
2016–1741414.33.11.713.2
Department of Health2014–1544608.55.24.714.4
2015–1643076.03.34.48.8
2016–1746275.62.81.77.7
Department of Industry, Innovation and Science2014–15262811.89.93.45.0
2015–16257911.28.52.77.8
2016–17244510.69.04.13.1
Department Infrastructure and Regional Development2014–15124212.912.11.6N.P.
2015–1612129.96.61.7N/A
2016–17118711.86.70.8N.P.
Department of the Prime Minister and Cabinet2014–1521789.26.45.58.8
2015–1620806.33.44.37.9
2016–17198114.19.13.516.6
Department of Social Services2014–15181314.98.37.23.4
2015–16216212.06.96.09.0
2016–1722409.47.14.516.9
Department of Veterans' Affairs2014–15190710.58.94.210.9
2015–16188311.77.46.97.1
2016–1718897.43.75.327.0
Federal Court Statutory Agency ~2016–17109110.17.30.9N/A
IP Australia2014–15100612.99.96.07.9
2015–1610384.83.93.9N.P.
2016–1710587.61.91.9N/A
National Disability Insurance Agency2014–1565613.74.63.0N.P.
2015–1610977.33.60.9N/A
2016–1718657.55.93.83.0
Special Broadcasting Service2014–1510426.74.81.0N/A
2015–161001N/A2.01.0N/A
2016–1710843.70.90.9N.P.
Self-insured licensees
Asciano Services Pty Ltd2014–15281944.740.49.94.9
2015–16283638.135.614.15.9
2016–17268634.327.211.95.7
BankWest2014–1519658.16.63.18.4
2015–1638295.54.72.45.9
2016–1738278.65.02.46.8
Cleanaway Operations2014–15414546.836.417.13.4
2015–16421938.432.218.54.1
2016–17432036.327.814.84.7
Colonial Services Pty Ltd2014–1526575.32.60.4N.P.
2015–1626243.43.01.1N.P.
2016–1726201.51.50.4N.P.
CSL Ltd2014–1518903.71.10.5N.P.
2015–1620087.01.51.0N.P.
2016–1723222.20.90.4N.P.
DHL Supply Chain (Australia) Pty Limited2014–15277625.217.71.4N.P.
2015–16240220.418.76.24.4
2016–17258629.422.06.22.4
John Holland Group Pty Ltd2014–15260015.814.25.08.3
2015–16212816.912.74.233.7
2016–1721019.58.63.35.8
K&S Freighters Pty Ltd2014–15192553.536.922.35.5
2015–16268636.127.220.53.8
2016–17311536.628.318.03.6
Linfox Armaguard Pty Ltd2014–15192654.049.329.63.4
2015–16181446.340.830.34.0
2016–17174932.020.614.94.6
Linfox Australia Pty Ltd2014–15560840.327.616.65.2
2015–16501330.317.813.23.5
2016–17499720.08.25.65.3
Medibank Private Ltd 32014–158739.24.62.3N.P.
2015–1614486.22.81.4N.P.
2016–1716876.55.33.09.0
National Wealth Management Services Ltd2014–1525904.21.90.4N.P.
2015–1625615.53.12.03.8
2016–1719163.72.61.6N.P.
Reserve Bank of Australia2014–1510242.94.92.0N.P.
2015–1610824.61.81.8N.P.
2016–1711323.52.7N/AN.P.
Star Track Express 42016–17352050.043.816.24.8
Thales Australia2014–15345311.39.83.84.4
2015–16354713.511.02.39.4
2016–17348210.39.24.02.3
TNT Australia Pty Ltd2014–153889105.4101.340.13.7
2015–16377688.279.241.33.9
2016–17400576.270.936.73.2
Visionstream Pty Ltd2014–15182515.912.610.43.9
2015–16166512.67.82.47.8
2016–17127111.07.14.73.8

~ The Family Court and Federal Circuit Court of Australia merged into the Federal Court Statutory Agency on 1 July 2016.
3. Licence commenced on 3 November 2014.
4. Licence commenced on 1 July 2016.

Employers with between 500 and 999 FTE

Table 4: Claims incidence for employers with between 500 and 999 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers
Administrative Appeals Tribunal2014–1516418.36.16.1N/A
2015–166802.9N/AN/AN/A
2016–177095.62.8N/AN/A
Australian Competition and Consumer Commission2014–157145.65.62.8N/A
2015–1675110.74.02.7N.P.
2016–17770N/AN/AN/AN/A
Australian Criminal Intelligence Commission2014–1553018.917.05.7N.P.
2015–167325.54.16.8N.P.
2016–177502.71.31.3N.P.
Australian Financial Security Authority2014–1552111.55.83.8N.P.
2015–165097.9N/AN/AN/A
2016–175359.37.55.6N.P.
Australian Prudential Regulation Authority2014–155793.55.2N/AN/A
2015–165991.71.73.3N.P.
2016–176066.63.31.7N.P.
Australian Sports Commission2014–1559918.413.48.311.4
2015–165559.07.23.6N.P.
2016–175287.65.73.8N.P.
Australian Trade and Investment Commission2014–155287.67.65.7N.P.
2015–1654812.87.33.6N.P.
2016–175668.85.31.8N.P.
Civil Aviation Safety Authority2014–158339.66.03.614.5
2015–1680110.05.0N/AN.P.
2016–177709.12.62.6N.P.
Comcare2014–1560823.018.119.79.0
2015–166226.41.66.4N.P.
2016–1765112.36.14.6N.P.
Defence Housing Australia2014–156136.58.26.5N.P.
2015–1662817.511.13.2N.P.
2016–1763512.69.49.45.3
Department of Communications and the Arts2014–155411.8N/AN/AN.P.
2015–1655112.714.51.8N.P.
2016–17541N/AN/AN/AN/A
Department of Parliamentary Services2014–1570828.226.815.54.2
2015–1677820.614.112.912.6
2016–178129.911.18.610.8
Department of the Treasury2014–158793.42.34.6N.P.
2015–168621.21.21.2N.P.
2016–178685.83.5N/AN/A
Fair Work Ombudsman2014–1570521.312.84.3N.P.
2015–1670412.89.98.53.2
2016–177107.07.04.2N.P.
Geoscience Australia2014–155995.06.73.3N.P.
2015–165788.75.23.5N.P.
2016–175625.33.61.8N.P.
Self-insured licensees
BIS Industries Ltd2014–15114339.431.521.95.7
2015–1694822.216.99.58.9
2016–1788730.421.47.95.7
Border Express Pty Ltd2014–1570545.441.124.12.3
2015–1678538.234.410.21.5
2016–1776348.543.326.24.0
Prosegur Australia Pty Limited2014–1579374.460.511.33.0
2015–1673959.548.716.21.8
2016–1777558.141.312.91.7

Employers with less than 500 FTE

Table 5: Claims incidence for employers with less than 500 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers
Combined Premium Payers (excluding ACT government) with under 500 FTE2014–151621510.49.14.217.4
2015–161453010.97.23.611.2
2016–17147399.87.24.511.8
Self-insured licensees
Australian air Express Pty Ltd2014–1543127.827.816.28.8
2015–1644220.420.415.85.1
2016–1743825.118.39.15.0
Commonwealth Insurance Ltd2014–153668.25.55.5N/A
2015–163782.6N/AN/AN.P.
2016–173688.25.45.4N.P.
Fleetmaster Services Pty Ltd2014–1525463.063.055.12.7
2015–1628438.735.231.71.7
2016–1727322.07.318.3N.P.
John Holland Pty Ltd2014–15167989.985.221.43.2
2015–1666885.371.928.47.1
2016–1734695.495.428.92.3
John Holland Rail Pty Ltd2014–1529055.255.210.3N.P.
2015–1630675.268.613.1N.P.
2016–1724972.368.312.0N.P.
StarTrack Retail Pty Ltd2014–15498N/A8.08.0N.P.
2015–164672.14.32.1N.P.
2016–1722118.113.613.6N.P.

Data use and definitions

Use of the data

We advise you to take care if you are using this data:

  • to assess the relative performance of employers, as outcomes in a single year may be related to unique factors or situations
  • to compare employer data over multiple years, as changes may be caused by shifts in the nature of an employer’s work and workforce and variation due to small employee numbers
  • together with premium performance of employers in the scheme as the premium performance is also influenced by other factors such as the duration of incapacity and costs of medical and rehabilitation services
  • to compare to data in other publications, such as the Comcare and Safety, Rehabilitation and Compensation Commission Annual Reports, the Comcare workers’ compensation statistics and the scheme performance due to maturing data and different data extraction dates.

Definitions

Indicators

In these tables, we provide data across four indicators:

  • Claims lodged is the number of claims lodged by employees, per 1000 full time equivalent.
  • Claims accepted is the number of claims initially determined in the period, with an initial determination status of accepted, per 1000 full time equivalent.
  • Reached one week lost time (serious claims) is the number of claims initially determined in the reporting period with one week or more lost time, per 1000 full time equivalent.
  • Median incapacity weeks (lost time) is the middle point of recorded incapacity weeks for accepted claims that have had one week or more lost time.

Organisations

  • Australian Government premium payers for this purpose are Australian Government departments, agencies and statutory authorities. The Department of Defence refers to civilian employees only.
  • Self-insured licensees are national employers who have been granted a self-insurance licence for workers’ compensation by the Safety, Rehabilitation and Compensation Commission.
  • Employers are scheme agencies that were members of the Comcare scheme at 30 June 2017. Where an organisation had been impacted by machinery of government changes in the periods covered by these data, claims performance has been attributed to the entity’s functions/responsibilities as at 30 June 2017.

Symbols

The claims data includes claims within the reporting period excluding withdrawn, deleted and takeover claims.

  • N.P.—not published as insufficient (less than five) accepted claims with lost time to derive robust median.
  • N/A—not applicable, due to nil instances of relevant claims for period.
Page last reviewed: 05 December 2019
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Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 02 Jul 2020

https://www.comcare.gov.au/scheme-legislation/scheme-performance/claims-performance