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Claims performance and incidence statistics

For: Employers and managers Information seekers

To help you compare claims statistics for organisations in the Comcare scheme, we provide scheme claim performance and claims incidence data.

Under section 69 of the Safety, Rehabilitation and Compensation Act 1988, Comcare has a function to conduct and promote research into, and publish material relating to, the rehabilitation of employees and the incidence and prevention of injury to employees.

For scheme level data, trends and analysis see our Scheme performance - overview and Workers’ compensation statistics.

The tables below provide entity level data across four indicators.


Scheme claim performance

Scheme claim performance for different sectors

Table 1: Scheme claim performance for different sectors
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Scheme2018-19396,80414.910.96.15.3
2019-20395,71715.211.26.45.4
2020-21408,12315.211.06.76.2
Premium Payers2018-19182,2809.56.23.68.5
2019-20181,0308.85.53.69.1
2020-21183,5378.14.63.511.6
Licensees2018-19214,52419.415.08.24.6
2019-20214,68720.516.18.84.7
2020-21224,58621.016.19.35.5

Claims incidence

Employers with 5000 or more FTE

Table 2: Claims incidence for employers with 5000 or more full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers
Australian Federal Police 2018-19 6,360 35.4 26.7 19.0 12.7
2019-20 6,401 36.2 27.8 18.7 9.4
2020-21 6,414 34.8 27.4 23.5 15.8
Australian Taxation Office 2018-19 17,412 6.4 1.6 1.4 5.7
2019-20 16,873 3.9 0.8 0.8 5.4
2020-21 16,280 4.0 0.7 0.6 11.7
Commonwealth Scientific & Industrial Research Org 2018-19 6,884 7.6 5.1 1.6 4.0
2019-20 6,661 5.9 4.8 2.4 7.5
2020-21 6,769 5.5 4.0 1.8 4.4
Department of Agriculture, Water and the Environment 2018-19 2,218 46.9 35.2 17.6 7.6
2019-20 3,992 21.5 14.3 10.0 10.2
2020-21 6,021 12.0 7.8 5.5 10.9
Department of Defence 2018-19 15,903 12.6 9.6 4.3 8.1
2019-20 16,114 13.5 8.8 4.5 8.8
2020-21 16,283 9.9 6.3 4.0 7.9
Department of Home Affairs 2018-19 13,470 13.8 10.6 6.1 12.9
2019-20 13,223 11.4 8.1 6.8 9.2
2020-21 13,796 9.7 3.9 4.3 8.4
NBN Co Limited 2018-19 5,833 4.6 2.9 0.9 7.2
2019-20 5,868 4.8 3.4 1.5 7.2
2020-21 5,896 5.3 4.1 1.5 8.4
Services Australia 2018-19 27,529 8.6 3.9 3.4 6.3
2019-20 26,682 9.1 3.3 3.1 7.8
2020-21 26,611 8.1 2.5 3.2 9.8
Self-insured licensees
ACT Government1 2018-19 23,728 23.0 19.0 10.0 5.4
2019-20 24,775 21.8 17.2 15.3 5.8
2020-21 25,172 27.3 22.0 16.3 6.9
Australian Postal Corporation 2018-19 26,974 51.8 41.1 20.6 4.1
2019-20 27,574 59.6 50.7 26.0 4.6
2020-21 27,591 70.2 58.6 34.6 5.6
Cleanaway Operations 2018-19 5,975 36.0 27.3 19.2 3.6
2019-20 5,893 39.2 25.8 17.0 3.9
2020-21 6,394 32.4 22.5 15.0 3.9
Commonwealth Bank of Australia Ltd 2018-19 25,959 5.7 4.2 2.3 6.4
2019-20 25,821 5.3 3.9 2.0 8.8
2020-21 26,487 2.9 1.6 0.9 8.6
FedEx Express Australia Pty Ltd 2018-19 4,201 61.4 46.2 21.9 4.4
2019-20 4,635 59.8 45.3 20.5 5.1
2020-21 6,338 45.3 34.6 14.0 4.9
Linfox Australia Pty Ltd 2018-19 4,934 13.2 5.5 2.6 5.5
2019-20 4,961 12.1 2.2 1.6 3.5
2020-21 5,630 13.5 4.8 2.3 17.1
National Australia Bank Ltd 2018-19 24,629 3.7 2.4 1.2 7.5
2019-20 25,443 3.1 2.0 1.0 9.4
2020-21 26,093 2.5 1.3 0.7 8.1
Optus Administration Pty Ltd 2018-19 7,367 3.0 1.4 0.5 2.5
2019-20 7,023 4.4 3.0 1.0 7.0
2020-21 6,986 4.2 3.0 1.1 8.8
Ramsay Health Care Australia Pty Limited2 2020-21 19,725 12.4 6.5 3.4 3.4
Telstra Corporation Ltd 2018-19 25,652 8.2 6.2 2.7 7.1
2019-20 23,308 7.7 5.7 1.0 7.2
2020-21 21,359 6.8 4.5 1.6 5.7
Virgin Australia Airlines 2018-19 8,144 25.2 22.3 25.8 5.2
2019-20 8,038 24.4 20.7 14.4 3.8
2020-21 5,703 14.7 10.7 6.8 7.7
Wilson Security Pty Ltd 2018-19 6,249 7.7 5.1 3.2 4.9
2019-20 6,628 11.6 6.0 3.6 4.7
2020-21 5,041 16.78.35.6 6.3

1. Licence commenced 1 March 2019, premium payer prior to 1 March 2019
2. Licence commenced 1 December 2020

Employers with between 1000 and 4999 FTE

Table 3: Claims incidence for employers with between 1000 and 4999 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers
Airservices Australia 2018-19 3,585 17.0 14.8 3.6 7.3
2019-20 3,655 13.4 10.1 3.6 5.9
2020-21 3,649 11.5 8.2 2.7 7.9
Attorney-General's Department 2018-19 1,246 3.2 1.6 2.4 N.P
2019-20 1,704 1.2 1.2 1.2 N.P
2020-21 1,638 3.7 3.1 1.8 N.P
Australian Broadcasting Corporation 2018-19 4,070 6.6 5.2 3.7 11.1
2019-20 4,027 4.5 2.7 3.0 10.8
2020-21 4,016 5.2 3.7 2.2 15.0
Australian Bureau of Statistics 2018-19 2,995 3.3 3.0 2.0 4.6
2019-20 2,936 5.4 4.1 4.4 9.5
2020-21 3,017 4.6 3.0 2.0 23.3
Australian Competition and Consumer Commission 2018-19 975 1.0 1.0 1.0 N.P
2019-20 1,110 2.7 2.7 N/A N/A
2020-21 1,062 1.9 0.9 2.8 N.P
Australian Nuclear Science and Technology Organisation 2018-19 1,259 6.4 4.0 2.4 N.P
2019-20 1,282 5.5 5.5 3.1 N/A
2020-21 1,356 4.4 3.7 0.7 N.P
Australian Rail Track Corporation Ltd 2018-19 1,632 7.4 4.9 3.7 13.9
2019-20 1,782 4.5 3.4 1.7 N.P
2020-21 1,990 5.0 3.5 2.0 N.P
Australian Securities and Investments Commission 2018-19 1,760 2.3 1.7 3.4 N.P
2019-20 1,981 4.0 2.0 0.5 N.P
2020-21 2,088 2.4 1.4 N/A N/A
Australian Signals Directorate 2018-19 1,726 N/A N/A N/A N/A
2019-20 1,841 4.3 2.7 0.5 N.P
2020-21 2,141 2.8 2.8 1.4 N.P
Bureau of Meteorology 2018-19 1,543 9.1 5.2 2.6 4.4
2019-20 1,487 10.1 6.7 1.3 N.P
2020-21 1,497 4.0 4.0 2.7 N.P
Department of Education, Skills and Employment 2018-19 1,769 9.6 5.7 3.4 2.0
2019-20 2,128 2.3 1.4 1.4 N.P
2020-21 3,387 3.8 1.8 1.5 N.P
Department of Finance 2018-19 3,151 12.7 7.6 3.5 2.9
2019-20 3,121 5.8 2.9 3.2 5.9
2020-21 3,082 6.8 3.6 1.9 7.9
Department of Foreign Affairs and Trade 2018-19 3,998 4.8 4.0 3.0 12.5
2019-20 3,907 6.4 4.6 1.5 14.2
2020-21 3,996 6.0 4.3 3.0 18.8
Department of Health 2018-19 4,048 5.4 2.2 2.5 14.1
2019-20 3,844 4.7 3.1 2.9 25.0
2020-21 3,889 4.4 2.1 1.5 17.5
Department of Industry, Science, Energy and Resources 2018-19 2,271 7.9 6.2 2.6 8.4
2019-20 2,704 4.8 3.0 0.7 N.P
2020-21 3,070 8.1 4.2 2.9 13.4
Department of Infrastructure, Transport, Regional Development and Communications 2018-19 984 15.2 12.2 5.1 N.P
2019-20 953 23.1 14.7 5.2 14.4
2020-21 1,650 15.2 9.1 0.6 N.P
Department of Social Services 2018-19 2,248 5.8 4.9 3.6 8.2
2019-20 2,219 5.0 2.3 1.8 5.4
2020-21 2,084 7.2 4.3 2.9 6.7
Department of Veterans' Affairs 2018-19 1,707 7.6 5.3 3.5 N.P
2019-20 1,640 6.1 4.3 3.7 4.6
2020-21 1,486 8.7 3.4 3.4 15.0
Federal Court Statutory Agency 2018-19 1,096 8.2 4.6 3.6 N.P
2019-20 1,101 2.7 1.8 3.6 N.P
2020-21 1,101 7.3 5.4 2.7 N.P
Hearing Australia 2018-19 1,072 0.9 0.9 1.9 N.P
2019-20 1,087 4.6 2.8 0.9 N.P
2020-21 1,127 1.8 1.8 0.9 N.P
IP Australia 2018-19 1,029 1.9 1.9 1.0 N.P
2019-20 1,058 1.9 N/A N/A N/A
2020-21 1,054 1.9 0.9 N/A N/A
National Disability Insurance Agency 2018-19 2,988 8.7 2.7 1.7 8.2
2019-20 3,779 7.9 3.2 3.2 8.3
2020-21 4,150 7.7 4.1 3.9 25.0
National Indigenous Australians Agency 2019-20 1,096 6.4 4.6 6.4 N.P
2020-21 1,180 11.9 7.6 6.8 29.5
Special Broadcasting Service 2018-19 1,141 2.6 0.9 N/A N/A
2019-20 1,161 0.9 0.9 N/A N/A
2020-21 1,155 1.7 0.9 0.9 N/A
Self-insured licensees
Australia and New Zealand Banking Group3 2020-21 18,737 N/A N/A N/A N/A
Australian National University 2018-19 4,898 5.3 3.5 3.1 14.1
2019-20 5,267 3.4 1.7 1.7 4.6
2020-21 4,253 4.7 3.5 1.9 4.3
BankWest 2018-19 3,587 5.9 4.2 2.5 11.0
2019-20 3,402 5.0 3.2 2.4 4.1
2020-21 3,334 3.3 2.1 0.6 11.8
Colonial Services Pty Ltd 2018-19 2,265 4.4 3.1 2.2 N.P
2019-20 1,787 3.9 3.4 2.2 9.0
2020-21 1,684 1.8 0.6 N/A N.P
Commonwealth Securities Ltd 2018-19 2,619 5.0 2.7 1.9 10.5
2019-20 2,908 2.8 2.4 2.8 3.9
2020-21 2,946 1.7 1.0 1.0 7.2
CSL Ltd 2018-19 2,313 3.5 1.7 1.7 N.P
2019-20 2,534 4.3 0.8 0.4 N.P
2020-21 2,490 2.4 N/A 0.4 N/A
DHL Express (Australia) Pty Ltd4 2018-19 606 31.4 19.8 9.9 1.2
2019-20 1,215 49.4 37.0 15.6 4.2
2020-21 1,339 27.6 23.2 15.7 3.1
DHL Supply Chain (Australia) Pty Limited 2018-19 3,069 20.5 9.1 4.2 2.7
2019-20 2,981 18.1 14.1 3.7 6.8
2020-21 3,030 17.8 9.9 2.3 3.6
John Holland Group Pty Ltd 2018-19 3,767 7.7 6.1 1.1 2.3
2019-20 3,402 7.9 6.8 1.5 3.0
2020-21 3,600 9.7 8.6 2.2 3.3
John Holland Pty Ltd 2018-19 1,334 88.5 84.0 14.2 5.0
2019-20 1,530 107.2 101.3 21.6 3.0
2020-21 1,603 102.9 96.1 28.1 2.2
K&S Freighters Pty Ltd 2018-19 3,137 53.2 40.5 23.0 2.9
2019-20 2,589 40.2 34.0 23.2 3.3
2020-21 2,100 41.0 29.5 19.0 6.2
Linfox Armaguard Pty Ltd 2018-19 1,792 20.6 6.1 4.5 10.7
2019-20 1,990 20.1 4.0 2.5 4.8
2020-21 1,726 16.8 1.7 1.7 N.P
Medibank Private Ltd 2018-19 2,187 5.0 1.4 0.9 N.P
2019-20 1,876 6.4 4.8 3.7 6.9
2020-21 1,883 4.2 4.8 4.2 18.3
MLC Wealth Limited5 2018-19 1,543 2.6 1.9 1.9 N.P
2019-20 1,664 2.4 1.2 1.2 N.P
2020-21 2,576 0.4 N/A N/A N.P
Pacific National Services Pty Ltd 2018-19 2,451 22.8 18.8 10.6 4.4
2019-20 2,683 18.6 11.6 5.6 7.9
2020-21 2,540 19.7 14.2 7.5 3.7
Reserve Bank of Australia 2018-19 1,343 3.0 2.2 N/A N/A
2019-20 1,348 1.5 0.7 0.7 N.P
2020-21 1,348 N/A N/A N/A N/A
Star Track Express 2018-19 3,292 45.6 37.7 21.0 5.5
2019-20 3,315 45.6 38.0 19.9 4.3
2020-21 3,556 45.3 39.1 21.1 5.4
StarTrack Retail Pty Ltd 2018-19 171 35.1 23.4 5.8 N.P
2019-20 148 13.5 13.5 13.5 N.P
2020-21 14028.628.614.3 N.P
Thales Australia 2018-19 3,456 13.9 10.4 5.2 5.2
2019-20 3,460 16.2 13.0 5.5 2.6
2020-21 3,458 11.9 10.1 4.9 4.0
Visionstream Pty Ltd 2018-19 2,125 7.1 5.6 3.8 5.5
2019-20 1,502 5.3 2.7 2.0 2.9
2020-21 1,133 14.1 11.5 5.3 3.3

3. Licence commenced 1 June 2021
4. Licence commenced 1 January 2019
5. Licence ceased 1 June 2021

Employers with between 500 and 999 FTE

Table 4: Claims incidence for employers with between 500 and 999 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers
Administrative Appeals Tribunal 2018-19 825 2.4 1.2 2.4 N.P
2019-20 828 3.6 1.2 N/A N.P
2020-21 800 8.8 6.3 3.8 N.P
Aged Care Quality and Safety Commission 2018-19 209 57.4 38.3 14.4 N.P
2019-20 446 13.5 9.0 6.7 N.P
2020-21 529 7.6 3.8 N/A N.P
Australian Criminal Intelligence Commission 2018-19 747 10.7 4.0 4.0 N.P
2019-20 741 1.3 2.7 4.0 N.P
2020-21 774 1.3 N/A N/A N/A
Australian Electoral Commission 2018-19 2,550 5.5 1.6 0.8 N.P
2019-20 749 16.0 18.7 10.7 9.0
2020-21 788 8.9 2.5 7.6 17.1
Australian Prudential Regulation Authority 2018-19 645 1.6 N/A N/A N/A
2019-20 734 2.7 2.7 1.4 N.P
2020-21 762 N/A N/A 1.3 N/A
Australian Trade and Investment Commission 2018-19 583 3.4 5.1 N/A N/A
2019-20 613 4.9 1.6 N/A N/A
2020-21 630 N/A 1.6 1.6 N/A
Civil Aviation Safety Authority 2018-19 813 9.8 6.2 1.2 N.P
2019-20 830 2.4 2.4 3.6 N.P
2020-21 805 6.2 3.7 2.5 N.P
Comcare 2018-19 598 16.7 5.0 3.3 N.P
2019-20 593 15.2 11.8 6.7 N.P
2020-21 595 16.8 8.4 8.4 10.0
Defence Housing Australia 2018-19 644 9.3 4.7 N/A N/A
2019-20 593 6.7 1.7 3.4 N.P
2020-21 560 5.4 1.8 1.8 N.P
Department of Parliamentary Services 2018-19 882 15.9 7.9 1.1 N.P
2019-20 837 9.6 4.8 3.6 N.P
2020-21 900 14.4 12.2 7.8 3.0
Department of the Prime Minister and Cabinet 2018-19 1,890 2.1 1.6 2.1 N.P
2019-20 867 3.5 1.2 1.2 N.P
2020-21 870 2.3 1.1 1.1 N.P
Department of the Treasury 2018-19 916 3.3 1.1 N/A N/A
2019-20 1,006 3.0 1.0 1.0 N/A
2020-21 997 N/A N/A N/A N/A
Fair Work Ombudsman and Registered Organisations Entity 2018-19 730 4.1 2.7 N/A N/A
2019-20 770 3.9 2.6 1.3 N.P
2020-21 808 1.2 1.2 3.7 N.P
Geoscience Australia 2018-19 559 5.4 3.6 8.9 N.P
2019-20 585 10.3 3.4 N/A N/A
2020-21 600 3.3 6.7 3.3 N.P
Snowy Hydro Limited 2018-19 566 12.4 8.8 1.8 N.P
2019-20 581 6.9 8.6 N/A N.P
2020-21 624 1.6 1.6 1.6 N/A
Self-insured licensees
Bis Industries Ltd 2018-19 997 25.1 22.1 10.0 10.6
2019-20 1,098 28.2 20.0 11.8 10.7
2020-21 946 35.9 21.1 16.9 6.0
Border Express Pty Ltd 2018-19 993 30.2 27.2 18.1 6.8
2019-20 978 45.0 37.8 23.5 7.3
2020-21 993 34.2 24.2 13.1 8.2
Prosegur Australia Pty Limited 2018-19 735 50.3 38.1 10.9 3.0
2019-20 815 46.6 30.7 11.0 2.8
2020-21 835 43.1 26.3 13.2 2.9
Ron Finemore Transport Services Pty Ltd 2018-19 729 49.4 41.2 20.6 3.2
2019-20 729 41.2 31.6 19.2 1.6
2020-21 793 16.4 16.4 8.8 2.0

Employers with less than 500 FTE

Table 5: Claims incidence for employers with less than 500 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers
Australian Government Premium Payers with under 500 FTE 2018-19 15,691 8.6 6.2 2.9 11.0
2019-20 16,053 8.5 5.7 3.1 14.6
2020-21 16,512 6.7 4.4 3.4 23.3
Self-insured licensees
Australian Air Express Pty Ltd 2018-19 382 23.6 20.9 13.1 8.4
2019-20 352 14.2 14.2 11.4 17.6
2020-21 343 37.9 23.3 20.4 12.5
Commonwealth Insurance Ltd 2018-19 398 5.0 5.0 5.0 N.P
2019-20 474 6.3 2.1 2.1 N.P
2020-21 448 2.2 2.2 N/A N.P
Fleetmaster Services Pty Ltd 2018-19 331 24.2 N/A N/A N.P
2019-20 344 5.8 5.8 5.8 N.P
2020-21 362 35.9 24.9 22.1 3.4
John Holland Rail Pty Ltd 2018-19 192 57.3 52.1 15.6 N.P
2019-20 197 40.6 30.5 5.1 N.P
2020-21 185 59.5 59.5 27.0 N.P

Data use and definitions

Use of the data

  • General caution should be taken if using these data to assess relative performance of employers, as outcomes in a single year may be subject to a number of unique factors.
  • Multiple year comparisons may be subject to changes in the nature of an employer’s work and workforce as well as variation due to small numbers.
  • If these data are used in conjunction with agency premium rates, it should be noted that premium rates are also influenced by other factors such as the duration of incapacity and costs of medical and rehabilitation services.
  • Data may vary when compared to other publications (such as the Comcare and Commission Annual Reports, the Comcare Scheme workers’ compensation statistics and the Scheme Performance webpage) due to maturation of data and differing dates of data extractions.

Reading the tables

  • Premium payers for this purpose are Commonwealth government agencies and statutory authorities, but excluding members of the Australian Defence Force. Self-insured licensees are the Australian Capital Territory Government and national employers who have been granted a self-insurance licence for workers’ compensation by the Safety, Rehabilitation and Compensation Commission.
  • Employers are scheme entities that were members of the Comcare scheme at 30 June 2021. Where an organisation had been impacted by Machinery of Government changes in the periods covered by these data, claims performance has been attributed to the entity’s functions/responsibilities as at 30 June 2021.
  • Incidence of claims lodged is the number of claims lodged by employees, per 1000 full time equivalent.
  • Incidence of accepted claims is the number of currently accepted claims with an initial determination (whether accepted or rejected) in the period, per 1000 full time equivalent.
  • Incidence of serious claims is the number of claims initially determined in the reporting period with one week or more lost time, per 1000 full time equivalent.
  • Median lost time (weeks) is the middle point of recorded incapacity weeks for accepted claims that have had one week or more lost time.
  • The claims data includes claims within the reporting period excluding deleted and takeover claims.

Symbols

The claims data includes claims within the reporting period excluding withdrawn, deleted and takeover claims.

  • N.P.—not published as insufficient (less than five) accepted claims with lost time to derive robust median.
  • N/A—not applicable, due to nil instances of relevant claims for period.
Page last reviewed: 07 September 2021
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Date printed 29 Jun 2022

https://www.comcare.gov.au/scheme-legislation/scheme-performance/claims-performance