Claims performance and incidence statistics

For: Employers and managers Information seekers

To help you compare claims statistics for organisations in the Comcare scheme, we provide scheme claim performance and claims incidence data.

Under section 69 of the Safety, Rehabilitation and Compensation Act 1988, Comcare has a function to conduct and promote research into, and publish material relating to, the rehabilitation of employees and the incidence and prevention of injury to employees.

For scheme level data, trends and analysis see our Scheme performance - overview and Workers’ compensation statistics.

The tables below provide entity level data across four indicators.

Scheme claim performance

Scheme claim performance for different sectors

Table 1: Scheme claim performance for different sectors
Sector	Year	FTE	Claims lodged	Claims accepted	Reached one week lost time	Median incapacity weeks
Sector	Year	FTE				Incidence per 1000 FTE employees	Weeks
Scheme	2019-20	395,735	15.2	11.3	6.4	5.4
	2020-21	410,350	15.2	11.1	6.7	6.0
	2021-22	442,458	12.9	9.4	6.1	6.4
Premium Payers	2019-20	181,048	8.8	5.6	3.6	9.1
	2020-21	186,126	7.9	4.8	3.5	11.6
	2021-22	193,312	6.6	3.9	3.1	12.0
Licensees	2019-20	214,687	20.5	16.1	8.8	4.7
	2020-21	224,224	21.1	16.3	9.3	5.3
	2021-22	249,146	17.8	13.7	8.3	5.7

Claims incidence

Employers with 5000 or more FTE

Table 2: Claims incidence for employers with 5000 or more full-time employees (FTE)
Sector	Year	FTE	Claims lodged	Claims accepted	Reached one week lost time	Median incapacity weeks
Sector	Year	FTE				Incidence per 1000 FTE employees	Weeks
Australian Government premium payers
Australian Federal Police	2019-20	6,401	36.2	28.7	18.7	9.4
	2020-21	6,715	33.2	27.0	22.5	15.8
	2021-22	6,950	27.3	19.1	19.0	17.4
Australian Taxation Office	2019-20	16,873	3.9	0.9	0.8	5.4
	2020-21	18,080	3.7	0.8	0.5	11.7
	2021-22	17,968	3.1	0.6	0.7	5.9
Commonwealth Scientific and Industrial Research Organisation	2019-20	6,661	5.9	4.8	2.4	7.5
	2020-21	6,239	5.9	4.3	1.9	4.4
	2021-22	6,301	3.2	2.2	1.4	18.0
Department of Agriculture, Water and the Environment	2019-20	3,992	21.5	14.3	10.0	10.2
	2020-21	6,223	11.6	7.9	5.3	10.9
	2021-22	6,539	8.4	6.4	5.7	11.7
Department of Defence	2019-20	16,114	13.5	9.2	4.5	8.8
	2020-21	16,452	9.8	6.6	4.0	7.9
	2021-22	16,405	9.3	6.3	4.6	14.2
Department of Home Affairs	2019-20	13,223	11.4	8.2	6.8	9.2
	2020-21	13,304	10.1	4.4	4.5	8.4
	2021-22	13,590	8.5	4.9	4.6	11.8
Services Australia	2019-20	26,682	9.1	3.5	3.1	7.8
	2020-21	27,896	7.7	2.7	3.0	9.8
	2021-22	26,838	6.4	2.0	2.3	8.6
Self-insured licensees
Australia and New Zealand Banking Group¹	2020-21	1,540	0.6	N/A	N/A	N/A
Australia and New Zealand Banking Group¹	2021-22	18,716	2.0	1.2	0.8	12.0
ACT Government	2019-20	24,775	21.8	17.8	15.2	5.8
	2020-21	25,172	27.5	22.4	16.3	6.9
	2021-22	26,271	21.3	17.6	13.4	8.6
Australian Postal Corporation	2019-20	27,574	59.6	51.0	25.9	4.5
	2020-21	27,591	70.3	59.2	34.5	5.2
	2021-22	27,914	61.2	49.2	29.1	5.2
Cleanaway Operations	2019-20	5,893	39.2	25.6	17.0	3.8
	2020-21	6,394	32.4	22.5	15.0	3.9
	2021-22	6,477	34.0	24.4	16.2	4.0
Commonwealth Bank of Australia Ltd	2019-20	25,821	5.3	3.9	2.0	8.8
	2020-21	26,487	2.9	1.5	0.9	8.6
	2021-22	30,312	2.6	1.5	1.2	8.5
FedEx Express Australia Pty Ltd	2019-20	4,635	59.8	44.7	20.5	5.1
	2020-21	5,245	55.1	39.7	17.0	4.9
	2021-22	5,649	43.2	36.8	19.3	6.7
Linfox Australia Pty Ltd	2019-20	4,961	12.1	2.4	1.6	3.5
	2020-21	5,630	13.5	5.0	2.3	17.1
	2021-22	5,722	11.4	4.0	2.1	12.3
National Australia Bank Limited	2019-20	25,443	3.1	1.9	1.0	9.9
	2020-21	26,093	2.6	1.5	0.7	8.1
	2021-22	26,184	2.1	1.4	1.2	11.7
Optus Administration Pty Limited	2019-20	7,023	4.4	3.0	1.0	7.0
	2020-21	6,986	4.2	3.0	1.1	8.8
	2021-22	6,633	2.6	1.4	0.6	5.4
Ramsay Health Care Australia Pty Limited²	2020-21	11,457	12.4	6.6	3.3	3.4
Ramsay Health Care Australia Pty Limited²	2021-22	19,819	15.5	10.8	8.3	4.8
Telstra Corporation Ltd	2019-20	23,308	7.7	5.7	1.0	6.7
	2020-21	21,359	6.9	4.6	1.6	5.7
	2021-22	21,389	7.2	5.1	1.5	6.7
Wilson Security Pty Ltd	2019-20	6,628	11.6	6.0	3.6	4.7
	2020-21	5,041	16.7	8.3	5.6	6.3
	2021-22	5,031	10.3	6.6	5.8	5.0

1. Licence commenced 1 June 2021
2. Licence commenced 1 December 2020

Employers with between 1000 and 4999 FTE

Table 3: Claims incidence for employers with between 1000 and 4999 full-time employees (FTE)
Sector	Year	FTE	Claims lodged	Claims accepted	Reached one week lost time	Median incapacity weeks
Sector	Year	FTE				Incidence per 1000 FTE employees	Weeks
Australian Government premium payers
Airservices Australia	2019-20	3,655	13.4	10.1	3.6	5.9
	2020-21	3,353	12.5	9.5	3.0	7.9
	2021-22	3,369	16.9	10.7	2.4	5.2
Attorney-General's Department	2019-20	1,704	1.2	1.2	1.2	N.P
	2020-21	1,807	3.3	2.8	1.7	N.P
	2021-22	1,911	1.0	N/A	1.0	N.P
Australian Broadcasting Corporation	2019-20	4,027	4.5	2.7	3.0	10.8
	2020-21	4,026	5.2	3.7	2.2	15.0
	2021-22	3,969	3.3	2.0	1.8	14.5
Australian Bureau of Statistics	2019-20	2,936	5.4	4.4	4.4	9.5
	2020-21	3,379	3.8	2.7	1.8	23.3
	2021-22	3,276	4.6	2.1	2.4	17.1
Australian Bureau of Statistics Census Group	2021-22	1,647	11.5	10.9	6.1	26.1
Australian Competition and Consumer Commission	2019-20	1,110	2.7	2.7	N/A	N/A
	2020-21	1,166	1.7	0.9	2.6	N.P
	2021-22	1,229	2.4	2.4	2.4	N.P
Australian Electoral Commission	2019-20	749	16.0	18.7	10.7	9.0
	2020-21	678	10.3	1.5	8.8	17.1
	2021-22	2,358	6.4	3.8	2.5	36.6
Australian Nuclear Science and Technology Organisation	2019-20	1,282	5.5	6.2	3.1	N/A
	2020-21	1,362	4.4	3.7	0.7	N.P
	2021-22	1,360	8.1	4.4	5.9	4.6
Australian Rail Track Corporation Ltd	2019-20	1,782	4.5	3.4	1.7	N.P
	2020-21	2,038	4.4	3.4	2.0	N.P
	2021-22	2,200	7.7	3.2	2.7	6.0
Australian Securities and Investments Commission	2019-20	1,981	4.0	2.0	0.5	N.P
	2020-21	2,008	2.0	1.5	N/A	N/A
	2021-22	1,878	2.7	1.1	0.5	N.P
Australian Signals Directorate	2019-20	1,841	4.3	3.3	0.5	N.P
	2020-21	2,038	2.9	2.9	1.5	N.P
	2021-22	2,289	2.2	2.2	1.7	N.P
Bureau of Meteorology	2019-20	1,487	10.1	6.7	1.3	N.P
	2020-21	1,532	3.9	3.9	2.6	N.P
	2021-22	1,623	3.1	1.8	1.2	N.P
Department of Education, Skills and Employment	2019-20	2,128	2.3	1.4	1.9	N.P
	2020-21	3,637	3.6	1.9	1.4	N.P
	2021-22	3,655	3.8	2.2	2.7	8.9
Department of Finance	2019-20	3,121	5.8	2.9	3.2	5.9
	2020-21	3,249	6.5	3.4	1.8	7.9
	2021-22	3,268	8.3	5.8	1.2	5.6
Department of Foreign Affairs and Trade	2019-20	3,907	6.4	4.6	1.5	14.2
	2020-21	3,658	6.6	4.9	3.3	18.8
	2021-22	4,104	2.9	1.5	1.2	N.P
Department of Health and Aged Care	2019-20	3,844	4.7	3.1	2.9	25.0
	2020-21	4,135	3.9	2.7	1.5	17.5
	2021-22	4,646	4.5	1.9	2.6	29.2
Department of Industry, Science and Resources	2019-20	2,704	4.8	3.0	0.7	N.P
	2020-21	3,111	8.0	4.5	2.9	13.4
	2021-22	3,096	4.2	1.9	2.3	5.5
Department of Infrastructure, Transport, Regional Development, Communications and the Arts	2019-20	953	23.1	14.7	5.2	14.4
	2020-21	1,597	16.3	9.4	0.6	N.P
	2021-22	1,650	15.8	10.9	0.6	N.P
Department of Social Services	2019-20	2,219	5.0	2.7	1.8	5.4
	2020-21	2,109	7.1	4.3	2.8	6.7
	2021-22	2,163	6.5	4.2	4.6	11.7
Department of the Prime Minister and Cabinet	2019-20	867	3.5	1.2	1.2	N.P
	2020-21	1,008	2.0	N/A	1.0	N.P
	2021-22	1,027	2.9	1.0	N/A	N/A
Department of the Treasury	2019-20	1,006	3.0	1.0	1.0	N/A
	2020-21	1,143	N/A	N/A	N/A	N/A
	2021-22	1,373	2.2	1.5	0.7	N.P
Department of Veterans' Affairs	2019-20	1,640	6.1	4.3	3.7	4.6
	2020-21	1,651	7.9	4.8	3.0	15.0
	2021-22	2,062	5.8	2.4	2.9	44.0
Federal Court Statutory Agency	2019-20	1,101	2.7	1.8	3.6	N.P
	2020-21	1,132	7.1	5.3	2.7	N.P
	2021-22	1,249	3.2	1.6	1.6	N.P
Hearing Australia	2019-20	1,087	4.6	2.8	0.9	N.P
	2020-21	1,151	1.7	1.7	0.9	N.P
	2021-22	1,195	4.2	0.8	N/A	N/A
IP Australia	2019-20	1,058	1.9	N/A	N/A	N/A
	2020-21	1,038	1.9	1.0	N/A	N/A
	2021-22	1,054	3.8	2.8	0.9	N/A
National Disability Insurance Agency	2019-20	3,779	7.9	3.2	3.2	8.3
	2020-21	3,979	8.0	4.3	4.0	25.0
	2021-22	3,982	5.5	4.3	3.5	29.7
National Indigenous Australians Agency	2019-20	1,096	6.4	4.6	5.5	N.P
	2020-21	1,157	12.1	7.8	6.9	29.5
	2021-22	1,253	4.0	4.8	4.8	29.7
NBN Co Limited	2019-20	5,868	4.8	3.4	1.5	7.2
	2020-21	5,386	5.8	4.6	1.7	8.4
	2021-22	4,990	5.4	4.6	1.8	5.8
Special Broadcasting Service	2019-20	1,161	0.9	0.9	N/A	N/A
	2020-21	1,185	1.7	0.8	0.8	N/A
	2021-22	1,250	2.4	2.4	N/A	N/A
Self-insured licensees
Australian National University	2019-20	5,267	3.4	1.7	1.7	4.6
	2020-21	4,253	4.7	3.5	1.9	4.3
	2021-22	4,154	3.6	1.4	1.4	4.9
Bis Industries Limited	2019-20	1,098	28.2	20.0	11.8	10.7
	2020-21	946	35.9	21.1	16.9	6.0
	2021-22	1,272	29.9	15.7	11.8	4.3
BWA Group Services Pty Ltd	2019-20	3,402	5.0	3.2	2.6	3.2
	2020-21	3,334	3.6	2.1	0.6	12.5
	2021-22	3,366	3.6	1.5	1.5	9.6
Commonwealth Securities Limited	2019-20	2,908	2.8	2.4	2.8	3.9
	2020-21	2,946	1.7	1.0	1.0	7.2
	2021-22	2,094	1.4	0.5	0.5	N.P
CSL Limited	2019-20	2,534	4.3	0.8	0.4	N.P
	2020-21	2,490	2.4	N/A	N/A	N/A
	2021-22	2,502	2.0	N/A	N/A	N/A
DHL Express (Australia) Pty Ltd	2019-20	1,215	49.4	37.0	17.3	4.2
	2020-21	1,221	33.6	26.2	17.2	3.1
	2021-22	1,323	18.9	15.9	9.8	6.3
DHL Supply Chain (Australia) Pty Ltd	2019-20	2,981	18.1	14.1	3.7	6.8
	2020-21	3,030	18.8	11.6	2.6	3.3
	2021-22	2,900	10.3	5.9	1.7	1.9
John Holland Group Pty Ltd	2019-20	3,402	7.9	6.8	1.5	3.0
	2020-21	3,600	9.7	8.6	2.2	3.3
	2021-22	3,644	11.0	9.3	1.9	4.9
John Holland Pty Ltd	2019-20	1,530	107.2	101.3	21.6	3.0
	2020-21	1,603	102.9	96.1	28.1	2.2
	2021-22	1,429	100.1	96.6	24.5	4.0
K&S Freighters Pty Limited	2019-20	2,589	40.2	34.0	23.2	3.3
	2020-21	2,100	41.0	29.5	19.5	6.2
	2021-22	2,000	36.0	31.0	22.0	3.4
Linfox Armaguard Pty Ltd	2019-20	1,990	20.1	4.0	2.5	4.8
	2020-21	1,726	16.8	1.7	1.7	N.P
	2021-22	1,546	13.6	3.9	1.3	N.P
Medibank Private Limited	2019-20	1,876	6.4	4.8	3.7	6.9
	2020-21	1,883	4.2	4.8	4.2	18.3
	2021-22	1,772	4.0	2.3	2.3	17.1
MLC Wealth Limited³	2019-20	1,664	2.4	0.6	0.6	N.P
MLC Wealth Limited³	2020-21	2,576	0.4	N/A	N/A	N.P
Pacific National Services Pty Ltd	2019-20	2,683	18.6	13.4	5.6	9.8
	2020-21	2,540	20.1	13.8	7.1	5.1
	2021-22	2,603	18.1	11.9	5.0	5.1
Reserve Bank of Australia	2019-20	1,348	1.5	0.7	0.7	N.P
	2020-21	1,348	N/A	N/A	N/A	N/A
	2021-22	1,348	N/A	N/A	N/A	N/A
Star Track Express Pty Limited	2019-20	3,315	45.6	38.0	19.9	4.4
	2020-21	3,556	45.6	39.4	21.1	5.4
	2021-22	3,630	41.3	33.9	19.3	7.5
Thales Australia Limited	2019-20	3,460	16.2	13.0	5.5	2.6
	2020-21	3,458	11.9	10.1	4.9	4.0
	2021-22	3,250	11.7	9.8	3.4	3.4
Virgin Australia Airlines Pty Ltd	2019-20	8,038	24.4	20.7	14.4	3.8
	2020-21	5,703	14.7	10.7	6.5	7.6
	2021-22	4,020	34.1	23.9	17.2	3.3
Visionstream Pty Ltd	2019-20	1,502	5.3	2.7	2.0	2.9
	2020-21	1,133	15.0	12.4	5.3	3.3
	2021-22	1,133	11.5	6.2	0.9	1.2

3. Licence ceased 1 June 2021

Employers with between 500 and 999 FTE

Table 4: Claims incidence for employers with between 500 and 999 full-time employees (FTE)
Sector	Year	FTE	Claims lodged	Claims accepted	Reached one week lost time	Median incapacity weeks
Sector	Year	FTE				Incidence per 1000 FTE employees	Weeks
Australian Government premium payers
Administrative Appeals Tribunal	2019-20	828	3.6	1.2	N/A	N.P
	2020-21	752	9.3	6.6	4.0	N.P
	2021-22	833	3.6	1.2	1.2	N.P
Aged Care Quality and Safety Commission	2019-20	446	13.5	9.0	6.7	N.P
	2020-21	551	7.3	3.6	N/A	N.P
	2021-22	831	3.6	2.4	1.2	N/A
Australian Communications and Media Authority	2019-20	427	9.4	7.0	4.7	N.P
	2020-21	431	4.6	4.6	2.3	N/A
	2021-22	518	1.9	1.9	3.9	N.P
Australian Criminal Intelligence Commission	2019-20	741	1.3	2.7	4.0	N.P
	2020-21	728	1.4	N/A	N/A	N/A
	2021-22	790	1.3	N/A	N/A	N/A
Australian Financial Security Authority	2019-20	471	2.1	N/A	N/A	N/A
	2020-21	460	2.2	N/A	N/A	N/A
	2021-22	505	4.0	2.0	2.0	N.P
Australian Prudential Regulation Authority	2019-20	734	2.7	2.7	1.4	N.P
	2020-21	789	N/A	N/A	1.3	N/A
	2021-22	829	1.2	N/A	N/A	N/A
Australian Trade and Investment Commission	2019-20	613	4.9	1.6	N/A	N/A
	2020-21	774	N/A	1.3	1.3	N/A
	2021-22	721	N/A	N/A	N/A	N/A
Civil Aviation Safety Authority	2019-20	830	2.4	2.4	3.6	N.P
	2020-21	815	6.1	2.5	2.5	N.P
	2021-22	832	8.4	2.4	2.4	N.P
Comcare	2019-20	593	15.2	11.8	6.7	N.P
	2020-21	611	16.4	8.2	8.2	10.0
	2021-22	602	N/A	1.7	1.7	N.P
Defence Housing Australia	2019-20	593	6.7	1.7	3.4	N.P
	2020-21	506	5.9	2.0	2.0	N.P
	2021-22	542	3.7	N/A	N/A	N/A
Department of Parliamentary Services	2019-20	837	9.6	4.8	3.6	N.P
	2020-21	914	14.2	12.0	7.7	3.0
	2021-22	961	3.1	1.0	4.2	3.3
Fair Work Ombudsman and Registered Organisations Entity	2019-20	770	3.9	2.6	1.3	N.P
	2020-21	819	1.2	1.2	3.7	N.P
	2021-22	852	2.3	N/A	N/A	N/A
Geoscience Australia	2019-20	585	10.3	3.4	N/A	N/A
	2020-21	573	3.5	8.7	3.5	N.P
	2021-22	572	3.5	N/A	1.7	N/A
Snowy Hydro Limited	2019-20	581	6.9	8.6	N/A	N.P
	2020-21	626	1.6	1.6	1.6	N/A
	2021-22	680	5.9	4.4	N/A	N/A
Self-insured licensees
Bevchain Pty Limited⁴	2021-22	859	9.3	1.2	1.2	N.P
Border Express Pty Ltd	2019-20	978	45.0	37.8	23.5	7.3
	2020-21	993	36.3	25.2	13.1	8.2
	2021-22	993	29.2	28.2	23.2	5.3
Commonwealth Insurance Limited	2019-20	474	6.3	2.1	2.1	N.P
	2020-21	448	2.2	2.2	N/A	N.P
	2021-22	519	3.9	N/A	N/A	N/A
Prosegur Australia Pty Limited	2019-20	815	46.6	30.7	11.0	2.8
	2020-21	835	43.1	26.3	14.4	3.0
	2021-22	835	26.3	20.4	7.2	4.1
Ron Finemore Transport Services Pty Ltd	2019-20	729	41.2	31.6	19.2	1.6
	2020-21	793	17.7	15.1	8.8	2.0
	2021-22	820	56.1	51.2	32.9	4.3

4. Licence commenced 1 July 2021

Employers with less than 500 FTE

Table 5: Claims incidence for employers with less than 500 full-time employees (FTE)
Sector	Year	FTE	Claims lodged	Claims accepted	Reached one week lost time	Median incapacity weeks
Sector	Year	FTE				Incidence per 1000 FTE employees	Weeks
Australian Government premium payers
Australian Government Premium Payers with under 500 FTE	2019-20	16,071	8.5	5.8	3.0	14.6
	2020-21	16,186	6.8	4.6	3.5	23.3
	2021-22	16,635	4.9	3.4	2.3	9.0
Self-insured licensees
Australian Air Express Pty Limited	2019-20	352	14.2	14.2	11.4	16.9
	2020-21	343	37.9	23.3	20.4	12.5
	2021-22	258	42.6	38.8	23.3	14.5
Colonial Services Pty Limited	2019-20	1,787	3.9	3.4	2.2	9.0
	2020-21	1,684	1.8	0.6	N/A	N.P
	2021-22	99	50.5	20.2	20.2	N/A
Fleetmaster Services Pty Ltd	2019-20	344	5.8	5.8	5.8	N.P
	2020-21	362	41.4	24.9	22.1	3.4
	2021-22	362	24.9	11.0	11.0	3.4
John Holland Rail Pty Ltd	2019-20	197	40.6	30.5	5.1	N.P
	2020-21	185	64.9	59.5	27.0	N.P
	2021-22	175	45.7	51.4	17.1	6.0
StarTrack Retail Pty Ltd	2019-20	148	13.5	13.5	13.5	N.P
	2020-21	140	28.6	28.6	14.3	N.P
	2021-22	123	24.4	16.3	N/A	N.P

Data use and definitions

Use of the data

General caution should be taken if using these data to assess relative performance of employers, as outcomes in a single year may be subject to a number of unique factors.
Multiple year comparisons may be subject to changes in the nature of an employer’s work and workforce as well as variation due to small numbers.
If these data are used in conjunction with agency premium rates, it should be noted that premium rates are also influenced by other factors such as the duration of incapacity and costs of medical and rehabilitation services.
Data may vary when compared to other publications (such as the Comcare and Commission Annual Reports, the Comcare Scheme workers’ compensation statistics and the Scheme Performance webpage) due to maturation of data and differing dates of data extractions.

Reading the tables

Premium payers for this purpose are Commonwealth government agencies and statutory authorities, but excluding members of the Australian Defence Force. Self-insured licensees are the Australian Capital Territory Government and national employers who have been granted a self-insurance license for workers’ compensation by the Safety, Rehabilitation and Compensation Commission.
Employers are scheme entities that were members of the Comcare scheme at 30 June 2022. Where an organisation had been impacted by Machinery of Government changes in the periods covered by these data, claims performance has been attributed to the entity’s functions/responsibilities as at 30 June 2022.
Incidence of claims lodged is the number of claims lodged by employees, per 1000 full time equivalent.
Incidence of accepted claims is the number of currently accepted claims with an initial determination (whether accepted or rejected) in the period, per 1000 full time equivalent.
Incidence of serious claims is the number of claims initially determined in the reporting period with one week or more lost time, per 1000 full time equivalent.
Median lost time (weeks) is the middle point of recorded incapacity weeks for accepted claims that have had one week or more lost time.
The claims data includes claims within the reporting period excluding deleted and takeover claims.

Symbols

The claims data includes claims within the reporting period excluding withdrawn, deleted and takeover claims.

N.P.—not published as insufficient (less than five) accepted claims with lost time to derive robust median.
N/A—not applicable, due to nil instances of relevant claims for period.

Page last reviewed: 10 November 2022

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