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Claims performance and incidence statistics

For: Employers and managers Information seekers

To help you compare claims statistics for organisations in the Comcare scheme, we provide scheme claim performance and claims incidence data.

Under section 69 of the Safety, Rehabilitation and Compensation Act 1988, Comcare has a function to conduct and promote research into, and publish material relating to, the rehabilitation of employees and the incidence and prevention of injury to employees.

For scheme level data, trends and analysis see our Scheme performance - overview and Workers’ compensation statistics.

The tables below provide entity level data across four indicators.


Scheme claim performance

Scheme claim performance for different sectors

Table 1: Scheme claim performance for different sectors
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks

Scheme

2020-21

410,350

15.2

11.1

6.7

6.0

2021-22

446,407

12.8

9.5

6.0

6.2

2022-23

451,965

13.5

9.7

5.8

6.2

Premium Payers

2020-21

186,126

7.9

4.9

3.5

11.6

2021-22

196,156

6.5

4.1

3.1

12.0

2022-23

194,670

7.6

4.3

3.0

13.2

Licensees

2020-21

224,224

21.1

16.3

9.3

5.3

2021-22

250,251

17.8

13.8

8.3

5.6

2022-23

257,295

17.9

13.8

8.0

5.6

Claims incidence

Employers with 5000 or more FTE

Table 2: Claims incidence for employers with 5000 or more full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers

Australian Federal Police

2020-21

6,715

33.2

28.0

22.5

15.8

2021-22

6,966

27.3

20.1

18.9

17.4

2022-23

6,950

27.2

18.3

18.0

17.1

Australian Taxation Office

2020-21

18,080

3.7

0.8

0.5

11.7

2021-22

18,445

3.0

0.6

0.7

5.9

2022-23

18,369

4.0

0.5

0.5

4.5

Commonwealth Scientific and Industrial Research Organisation

2020-21

6,239

5.9

4.3

1.9

4.4

2021-22

6,252

3.2

2.2

1.3

36.5

2022-23

6,505

8.6

6.5

3.5

6.0

Department of Defence

2020-21

16,452

9.8

6.8

4.0

7.9

2021-22

15,821

9.7

6.8

4.7

14.2

2022-23

16,991

8.4

5.9

3.3

18.7

Department of Home Affairs

2020-21

13,304

10.1

4.7

4.5

8.4

2021-22

12,817

9.0

5.5

4.9

11.8

2022-23

13,691

8.5

4.9

4.6

13.2

Services Australia

2020-21

27,896

7.7

2.9

3.0

9.8

2021-22

29,188

5.9

2.2

2.2

8.6

2022-23

26,150

9.1

2.8

2.8

8.1

Self-insured licensees

Australia and New Zealand Banking Group1

2020-21

1,540

0.6

N/A

N/A

N/A

2021-22

18,716

2.0

1.2

0.8

10.9

2022-23

19,193

2.6

1.4

0.8

8.6

ACT Government

2020-21

25,172

27.5

22.4

16.3

6.9

2021-22

27,227

20.6

17.4

12.9

8.6

2022-23

27,922

20.5

16.8

12.0

7.3

Australian Postal Corporation

2020-21

27,591

70.3

59.5

34.5

5.2

2021-22

27,914

61.2

49.6

29.0

4.9

2022-23

28,545

61.4

51.3

29.0

5.4

Cleanaway Operations

2020-21

6,394

32.4

22.5

15.0

3.9

2021-22

6,477

34.0

25.5

16.2

4.0

2022-23

7,954

30.7

23.1

16.1

5.0

Commonwealth Bank of Australia Ltd

2020-21

26,487

2.9

1.5

0.9

8.6

2021-22

30,312

2.6

1.5

1.2

8.5

2022-23

33,259

2.7

1.6

0.8

10.3

FedEx Express Australia Pty Ltd

2020-21

5,245

55.1

38.9

17.0

4.9

2021-22

5,649

43.4

36.1

19.3

6.7

2022-23

5,542

41.0

29.1

14.8

5.2

Linfox Australia Pty Ltd

2020-21

5,630

13.5

5.0

2.3

17.1

2021-22

5,722

11.4

4.4

2.1

12.3

2022-23

5,779

13.0

3.6

2.2

6.4

National Australia Bank Limited

2020-21

26,093

2.6

1.4

0.7

5.1

2021-22

26,184

2.1

1.6

1.2

11.7

2022-23

27,743

2.0

1.2

0.9

11.7

Optus Administration Pty Limited

2020-21

6,986

4.2

3.0

1.1

8.8

2021-22

6,633

2.6

1.4

0.6

5.4

2022-23

5,952

6.9

3.7

1.2

2.0

Ramsay Health Care Australia Pty Limited2

2020-21

11,457

12.4

6.7

3.3

3.4

2021-22

19,819

15.5

10.7

8.3

4.8

2022-23

20,166

14.4

10.9

8.7

4.6

Telstra Limited3

2022-23

12,036

3.1

1.8

0.4

N.P

Virgin Australia Airlines Pty Ltd

2020-21

5,703

14.7

10.7

6.5

7.6

2021-22

4,020

34.1

24.6

17.2

3.3

2022-23

5,551

27.0

22.2

13.9

3.3

Wilson Security Pty Ltd

2020-21

5,041

16.7

8.3

5.6

6.3

2021-22

5,031

10.3

6.6

5.8

5.0

2022-23

5,052

9.5

4.9

3.0

8.8

1. Licence commenced 1 June 2021
2. Licence commenced 1 December 2020
3. Licence commenced 8 December 2022

Employers with between 1000 and 4999 FTE

Table 3: Claims incidence for employers with between 1000 and 4999 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers

Airservices Australia

2020-21

3,353

12.5

10.1

3.0

7.9

2021-22

3,255

17.5

11.4

2.5

5.2

2022-23

3,280

23.5

19.5

10.1

7.5

Attorney-General's Department

2020-21

1,807

2.2

2.2

1.1

N.P

2021-22

1,896

1.1

N/A

1.1

N.P

2022-23

1,788

2.8

2.2

1.7

N.P

Australian Broadcasting Corporation

2020-21

4,026

5.2

3.7

2.2

15.0

2021-22

4,155

3.1

1.9

1.7

14.5

2022-23

4,123

4.1

2.4

1.7

13.7

Australian Bureau of Statistics

2020-21

3,379

3.8

2.7

1.8

23.3

2021-22

3,520

4.3

2.0

2.3

17.1

2022-23

3,293

3.6

2.1

1.5

10.2

Australian Bureau of Statistics Census Group

2021-22

1,678

11.3

10.7

6.0

26.1

Australian Competition and Consumer Commission

2020-21

1,166

1.7

0.9

2.6

N.P

2021-22

1,195

2.5

2.5

2.5

N.P

2022-23

1,281

3.9

N/A

0.8

N/A

Australian Nuclear Science and Technology Organisation

2020-21

1,362

4.4

3.7

0.7

N.P

2021-22

1,333

8.3

3.8

6.0

4.6

2022-23

1,363

8.8

9.5

4.4

N.P

Australian Rail Track Corporation Ltd

2020-21

2,038

4.4

3.4

2.0

N.P

2021-22

2,306

7.4

3.0

2.6

6.0

2022-23

2,350

4.3

3.4

0.9

N.P

Australian Securities and Investments Commission

2020-21

2,008

2.0

1.5

N/A

N/A

2021-22

1,947

2.6

1.0

0.5

N.P

2022-23

1,849

1.6

0.5

N/A

N/A

Australian Signals Directorate

2020-21

2,038

2.9

2.9

1.5

N.P

2021-22

2,319

2.2

2.2

1.7

N.P

2022-23

2,741

1.8

0.4

0.4

N.P

Bureau of Meteorology

2020-21

1,532

3.9

3.9

2.6

N.P

2021-22

1,569

3.2

1.9

1.3

N.P

2022-23

1,628

6.1

1.8

0.6

N.P

Department of Agriculture, Fisheries and Forestry4

2022-23

4,828

8.9

5.2

3.9

9.1

Department of Climate Change, Energy, the Environment and Water4

2022-23

2,408

12.9

10.4

5.0

21.0

Department of Education4

2022-23

1,165

5.2

3.4

0.9

N.P

Department of Employment and Workplace Relations4

2022-23

2,880

3.1

1.7

0.7

N.P

Department of Finance

2020-21

3,249

6.5

3.4

1.8

7.9

2021-22

3,039

9.2

6.6

1.3

5.6

2022-23

3,353

7.8

3.6

0.6

N.P

Department of Foreign Affairs and Trade

2020-21

3,658

6.6

4.9

3.3

18.8

2021-22

4,577

2.6

1.3

1.1

N.P

2022-23

4,314

5.3

3.7

1.2

N.P

Department of Health and Aged Care

2020-21

4,135

4.1

2.9

1.5

17.5

2021-22

4,923

4.3

2.0

2.4

29.2

2022-23

4,514

4.7

2.2

2.2

31.6

Department of Industry, Science and Resources

2020-21

3,111

7.1

4.2

2.9

13.4

2021-22

3,163

3.2

1.9

1.6

7.2

2022-23

2,938

5.4

3.4

1.7

N.P

Department of Infrastructure, Transport, Regional Development, Communications and the Arts

2020-21

1,597

16.3

9.4

0.6

N.P

2021-22

1,817

14.3

11.0

0.6

N.P

2022-23

1,872

13.4

8.0

1.6

N.P

Department of Social Services

2020-21

2,109

7.1

4.3

2.8

6.7

2021-22

2,356

5.9

3.8

4.2

11.7

2022-23

2,188

4.6

3.2

2.7

N.P

Department of the Prime Minister and Cabinet

2020-21

1,008

2.0

1.0

1.0

N.P

2021-22

1,088

2.8

0.9

N/A

N/A

2022-23

1,012

1.0

2.0

1.0

N.P

Department of the Treasury

2020-21

1,143

N/A

N/A

N/A

N/A

2021-22

1,341

2.2

1.5

0.7

N.P

2022-23

1,538

1.3

0.7

1.3

N.P

Department of Veterans' Affairs

2020-21

1,651

7.9

4.8

3.0

15.0

2021-22

2,027

5.9

2.5

3.0

44.0

2022-23

2,193

8.7

3.6

2.7

14.0

Federal Court Statutory Agency

2020-21

1,132

7.1

5.3

2.7

N.P

2021-22

1,242

3.2

1.6

1.6

N.P

2022-23

1,347

4.5

2.2

2.2

N.P

Hearing Australia

2020-21

1,151

1.7

1.7

0.9

N.P

2021-22

1,154

4.3

0.9

N/A

N/A

2022-23

1,193

5.9

3.4

3.4

N.P

IP Australia

2020-21

1,038

1.9

1.0

N/A

N/A

2021-22

1,053

3.8

2.8

0.9

N/A

2022-23

1,054

0.9

0.9

2.8

N.P

National Disability Insurance Agency

2020-21

3,979

8.0

4.3

4.0

25.0

2021-22

4,467

4.9

3.8

3.1

29.7

2022-23

4,809

6.4

3.5

2.9

20.2

National Indigenous Australians Agency

2020-21

1,157

12.1

7.8

6.9

29.5

2021-22

1,156

4.3

6.1

5.2

29.7

2022-23

1,270

7.9

6.3

4.7

20.8

NBN Co Limited

2020-21

5,386

5.8

4.6

1.7

8.4

2021-22

4,675

5.8

4.9

1.9

5.8

2022-23

4,712

3.4

1.5

0.4

2.2

Special Broadcasting Service

2020-21

1,185

1.7

0.8

0.8

N/A

2021-22

1,249

2.4

2.4

N/A

N/A

2022-23

1,320

3.0

3.0

N/A

N/A

Self-insured licensees

Australian National University

2020-21

4,253

4.7

3.5

1.9

4.3

2021-22

4,154

3.6

1.4

1.4

4.9

2022-23

4,257

5.6

3.8

2.6

6.5

Bis Industries Limited

2020-21

946

35.9

21.1

16.9

6.0

2021-22

1,272

29.9

15.7

11.8

4.8

2022-23

1,037

49.2

39.5

22.2

8.2

BWA Group Services Pty Ltd

2020-21

3,334

3.6

2.1

0.6

12.5

2021-22

3,366

3.6

1.5

1.5

9.6

2022-23

3,242

2.5

1.9

1.5

9.6

CSL Limited

2020-21

2,490

2.4

N/A

N/A

N/A

2021-22

2,502

2.0

N/A

N/A

N/A

2022-23

2,759

1.4

N/A

N/A

N/A

DHL Express (Australia) Pty Ltd

2020-21

1,221

33.6

26.2

21.3

3.8

2021-22

1,323

21.2

18.1

14.4

3.9

2022-23

1,523

20.4

11.8

7.9

6.4

DHL Supply Chain (Australia) Pty Ltd

2020-21

3,030

18.8

11.6

2.6

3.3

2021-22

2,900

10.7

5.9

1.7

1.9

2022-23

3,274

15.9

10.7

4.9

2.9

John Holland Group Pty Ltd

2020-21

3,600

9.7

8.6

2.2

3.3

2021-22

3,644

10.7

9.3

1.9

4.9

2022-23

3,768

9.8

6.6

0.3

N.P

John Holland Pty Ltd

2020-21

1,603

102.9

96.1

28.1

2.2

2021-22

1,429

102.2

96.6

24.5

4.0

2022-23

1,034

122.8

111.2

18.4

4.0

K&S Freighters Pty Limited

2020-21

2,100

41.0

29.5

19.5

6.2

2021-22

2,000

36.0

31.0

22.0

3.4

2022-23

2,000

33.0

24.5

18.0

3.2

Linfox Armaguard Pty Ltd

2020-21

1,726

16.8

1.7

1.7

N.P

2021-22

1,546

13.6

3.9

1.3

N.P

2022-23

1,531

9.1

3.3

2.6

N.P

Medibank Private Limited

2020-21

1,883

4.2

4.8

4.2

18.3

2021-22

1,772

4.0

2.8

2.3

17.1

2022-23

1,905

5.8

4.2

2.6

4.4

MLC Wealth Limited5

2020-21

2,576

0.4

N/A

N/A

N.P

Pacific National Services Pty Ltd

2020-21

2,540

20.1

13.8

7.1

5.1

2021-22

2,518

19.1

12.7

5.2

5.1

2022-23

2,684

23.1

14.2

6.7

3.4

Reserve Bank of Australia

2020-21

1,348

N/A

N/A

N/A

N/A

2021-22

1,348

N/A

N/A

N/A

N/A

2022-23

1,348

3.0

1.5

1.5

N.P

Ron Finemore Transport Services Pty Limited

2020-21

793

17.7

15.1

8.8

2.0

2021-22

1,109

41.5

37.9

23.4

3.9

2022-23

1,374

25.5

21.1

17.5

5.4

Star Track Express Pty Limited

2020-21

3,556

45.6

39.4

21.1

5.4

2021-22

3,630

41.3

34.2

19.3

7.6

2022-23

3,527

54.2

47.9

24.4

7.0

Telstra Corporation Limited

2020-21

21,359

6.9

4.7

1.6

5.7

2021-22

21,389

7.2

5.2

1.4

7.1

2022-23

1,185

10.5

7.6

2.8

8.2

Thales Australia Limited

2020-21

3,458

11.9

10.1

4.9

4.0

2021-22

3,250

11.7

9.8

3.4

3.4

2022-23

3,597

11.4

7.5

2.5

6.2

4. Established 1 July 2022
5. Licence ceased 1 June 2021

Employers with between 500 and 999 FTE

Table 4: Claims incidence for employers with between 500 and 999 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers

Administrative Appeals Tribunal

2020-21

752

9.3

8.0

4.0

N.P

2021-22

837

3.6

1.2

1.2

N.P

2022-23

827

4.8

2.4

1.2

N.P

Aged Care Quality and Safety Commission

2020-21

551

7.3

3.6

N/A

N.P

2021-22

778

3.9

2.6

1.3

N/A

2022-23

988

9.1

6.1

4.0

N.P

Australian Communications and Media Authority

2020-21

431

4.6

4.6

2.3

N/A

2021-22

444

2.3

2.3

4.5

N.P

2022-23

520

3.8

N/A

1.9

N/A

Australian Criminal Intelligence Commission

2020-21

728

1.4

N/A

N/A

N/A

2021-22

712

2.8

N/A

N/A

N/A

2022-23

763

3.9

1.3

N/A

N/A

Australian Electoral Commission

2020-21

678

10.3

4.4

8.8

17.1

2021-22

3,235

4.6

2.8

1.9

36.6

2022-23

817

8.6

8.6

8.6

10.9

Australian Prudential Regulation Authority

2020-21

789

N/A

N/A

1.3

N/A

2021-22

815

1.2

N/A

N/A

N/A

2022-23

831

1.2

N/A

N/A

N/A

Australian Trade and Investment Commission

2020-21

774

N/A

1.3

1.3

N/A

2021-22

909

N/A

N/A

N/A

N/A

2022-23

950

1.1

1.1

1.1

N.P

Civil Aviation Safety Authority

2020-21

815

6.1

2.5

2.5

N.P

2021-22

831

8.4

2.4

2.4

N.P

2022-23

832

3.6

1.2

2.4

N.P

Comcare

2020-21

611

16.4

9.8

8.2

10.0

2021-22

613

N/A

1.6

1.6

N.P

2022-23

619

9.7

4.8

1.6

N/A

Defence Housing Australia

2020-21

506

5.9

4.0

2.0

N.P

2021-22

514

3.9

1.9

N/A

N/A

2022-23

542

5.5

1.8

3.7

N.P

Department of Parliamentary Services

2020-21

914

14.2

12.0

7.7

3.0

2021-22

961

3.1

1.0

4.2

3.3

2022-23

952

11.6

6.3

2.1

N.P

Fair Work Ombudsman

2020-21

819

1.2

1.2

3.7

N.P

2021-22

874

2.3

N/A

N/A

N/A

2022-23

840

6.0

2.4

1.2

N.P

Geoscience Australia

2020-21

573

3.5

8.7

3.5

N.P

2021-22

592

3.4

1.7

1.7

N/A

2022-23

600

5.0

3.3

1.7

N/A

Snowy Hydro Limited

2020-21

626

1.6

1.6

1.6

N/A

2021-22

651

6.1

4.6

N/A

N/A

2022-23

721

5.5

4.2

N/A

N/A

Self-insured licensees

Bevchain Pty Limited6

2021-22

859

12.8

1.2

1.2

N.P

2022-23

868

17.3

2.3

N/A

N/A

Border Express Pty Ltd

2020-21

993

36.3

25.2

13.1

8.2

2021-22

993

30.2

28.2

23.2

5.3

2022-23

993

28.2

22.2

13.1

4.8

Prosegur Australia Pty Limited

2020-21

835

43.1

26.3

14.4

3.0

2021-22

795

27.7

21.4

11.3

4.1

2022-23

799

42.6

30.0

10.0

3.9

Visionstream Pty Ltd

2020-21

1,133

15.0

12.4

5.3

3.3

2021-22

1,133

11.5

6.2

0.9

1.2

2022-23

835

13.2

6.0

N/A

N/A

6. Licence commenced 1 July 2021

Employers with less than 500 FTE

Table 5: Claims incidence for employers with less than 500 full-time employees (FTE)
SectorYearFTEClaims lodgedClaims acceptedReached one week lost timeMedian incapacity weeks
   Incidence per 1000 FTE employeesWeeks
Australian Government premium payers

Australian Government Premium Payers with under 500 FTE

2020-21

16,186

6.7

4.7

3.5

23.3

2021-22

16,705

4.9

3.7

2.5

7.2

2022-23

17,850

6.8

4.5

2.1

27.2

Self-insured licensees

Amplitel Pty Ltd7

2022-23

15

N/A

N/A

N/A

N/A

Australian Air Express Pty Limited

2020-21

343

37.9

23.3

20.4

12.5

2021-22

243

45.3

41.2

24.7

14.5

2022-23

234

21.4

21.4

21.4

21.0

Colonial Services Pty Limited8

2020-21

1,684

1.8

0.6

N/A

N.P

2021-22

99

50.5

20.2

20.2

N/A

2022-23

N/A

N/A

N/A

N/A

N/A

Commonwealth Insurance Limited9

2020-21

448

2.2

2.2

N/A

N.P

2021-22

519

3.9

N/A

N/A

N/A

2022-23

131

N/A

N/A

N/A

N/A

Commonwealth Securities Limited10

2020-21

2,946

1.7

1.0

1.0

7.2

2021-22

2,094

1.4

0.5

0.5

N.P

2022-23

N/A

N/A

N/A

N/A

N.P

Fleetmaster Services Pty Ltd

2020-21

362

41.4

24.9

22.1

3.4

2021-22

362

24.9

11.0

11.0

3.4

2022-23

362

16.6

11.0

8.3

N.P

John Holland Rail Pty Ltd

2020-21

185

64.9

59.5

27.0

N.P

2021-22

175

45.7

51.4

17.1

6.0

2022-23

6

333.3

166.7

N/A

N/A

StarTrack Retail Pty Ltd

2020-21

140

28.6

28.6

14.3

N.P

2021-22

123

24.4

16.3

N/A

N.P

2022-23

104

28.8

9.6

N/A

N/A

7. Licence commenced 8 December 2022
8. Licence ceased 30 June 2023
9. Licence ceased 1 October 2022
10. Licence ceased 30 June 2023

Data use and definitions

Use of the data

  • General caution should be taken if using these data to assess relative performance of employers, as outcomes in a single year may be subject to a number of unique factors.
  • Multiple year comparisons may be subject to changes in the nature of an employer’s work and workforce as well as variation due to small numbers.
  • If these data are used in conjunction with agency premium rates, it should be noted that premium rates are also influenced by other factors such as the duration of incapacity and costs of medical and rehabilitation services.
  • Data may vary when compared to other publications (such as the Comcare and Commission Annual Reports, the Comcare Scheme workers’ compensation statistics and the Scheme Performance webpage) due to maturation of data and differing dates of data extractions.

Reading the tables

  • Premium payers for this purpose are Commonwealth government agencies and statutory authorities, but excluding members of the Australian Defence Force. Self-insured licensees are the Australian Capital Territory Government and national employers who have been granted a self-insurance license for workers’ compensation by the Safety, Rehabilitation and Compensation Commission.
  • Employers are scheme entities that were members of the Comcare scheme at 30 June 2023. Where an organisation had been impacted by Machinery of Government changes in the periods covered by these data, claims performance has been attributed to the entity’s functions/responsibilities as at 30 June 2023.
  • Incidence of claims lodged is the number of claims lodged by employees, per 1000 full time equivalent.
  • Incidence of accepted claims is the number of currently accepted claims with an initial determination (whether accepted or rejected) in the period, per 1000 full time equivalent.
  • Incidence of serious claims is the number of claims initially determined in the reporting period with one week or more lost time, per 1000 full time equivalent.
  • Median lost time (weeks) is the middle point of recorded incapacity weeks for accepted claims that have had one week or more lost time.
  • The claims data includes claims within the reporting period excluding deleted and takeover claims.

Symbols

The claims data includes claims within the reporting period excluding withdrawn, deleted and takeover claims.

  • N.P.—not published as insufficient (less than five) accepted claims with lost time to derive robust median.
  • N/A—not applicable, due to nil instances of relevant claims for period.
Page last reviewed: 24 August 2023

Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 02 Mar 2024

https://www.comcare.gov.au/scheme-legislation/scheme-performance/claims-performance