Requirements for workplace rehabilitation providers

The role of workplace rehabilitation providers

Workplace rehabilitation providers play an important role in the return to work process. They also support Comcare’s objective of improving recovery and return to work for employees and promoting the health benefits of good work.

For information on the role and use of workplace rehabilitation providers, see part 3 of Comcare’s Rehabilitation Case Manager Handbook (PDF, 1.5 MB).

Workplace Rehabilitation Provider Management Framework

All Comcare-approved workplace rehabilitation providers are required to comply with Comcare’s Workplace Rehabilitation Provider Management Framework.

The Framework sets performance and compliance requirements and expectations for providing workplace rehabilitation programs and services under the Comcare scheme. It consists of:

• Operational standards
• Criteria for approval and renewal
• Workplace rehabilitation provider conditions of approval (PDF, 137.1 KB)
• Workplace rehabilitation provider performance monitoring framework (PDF, 162.4 KB)

See also the conditions of approval and performance monitoring framework that will be effective from July 2026:

• Workplace rehabilitation provider conditions of approval effective 1 July 2026
  (PDF, 140.4 KB)
• Workplace rehabilitation provider monitoring framework effective 1 July 2026

Applying for approval as a provider

Only approved workplace rehabilitation providers can deliver rehabilitation services in the Comcare scheme.

Before applying you should review our Workplace Rehabilitation Provider Management Framework to check eligibility criteria, standards and performance expectations.

For new applicants, there is a legislated non-refundable application fee of $2,000.

How to apply

Please email wrp.management@comcare.gov.au

Consultant training

Workplace rehabilitation provider consultants are required to complete Comcare training which consists of an online eLearn and an interactive virtual session.

Forms

These forms can be used for processes that relate to workplace rehabilitation providers.

• Rehabilitation assessment (PDF, 238.1 KB) This form documents a determination to arrange an assessment of an employee’s capability to undertake a rehabilitation program.
• Rehabilitation assessment examination (PDF, 248.7 KB)  This form documents a determination that an employee is required to undertake a medical examination as part of a rehabilitation assessment.
• Rehabilitation program (PDF, 552.9 KB) Use this form to document the agreed rehabilitation program for an injured or ill employee.
• Rehabilitation program alteration (PDF, 241.9 KB) Use this form to document changes to an agreed rehabilitation program once it has started, to achieve the original agreed goals. The changes may include altered timeframes or additional costs or services. Use the form each time a program is altered. If the overall program goals change, the program should be closed using the Rehabilitation program closure record form.
• Rehabilitation program closure record (PDF, 412.8 KB) Use this form to notify Comcare when a rehabilitation program closes. It includes reasons for the closure and program outcomes.
• Suitable duties (PDF, 108.3 KB) This form helps identify suitable duties after an injury has occurred.
• Work trial agreement (PDF, 130.2 KB) An agreement aims to secure a common understanding and commitment to the work trial.

Fees

Fee information for rehabilitation providers

More information

If you need more information about workplace rehabilitation providers, please call Comcare on 1300 366 979 or email wrp.management@comcare.gov.au