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On 11 April 2019 the Australian Government assumed a caretaker role, with an election to be held 18 May 2019.
Information on websites maintained by Comcare will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.


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  • About your request for reconsideration

    Tells you what you need to know about the reconsideration process.

  • Accepting liability for a claim

    This fact sheet explains the process of accepting a claim.

  • Accessibility Action Plan 2018-2020

    Comcare’s Accessibility Action Plan 2018-20 (AAP) focuses on the experiences and contributions made by all our employees, creating a positive and inclusive workplace for employees living with disability and providing a better service to the community. Our commitment to attract, recruit, engage and retain people living with disability is reflected in the identified AAP actions to increase disability representation and improve the employment experience for our employees.

  • Active Management Model - Recovery Plan

    Comcare has developed an enhanced approach to managing claims from injured workers to achieve earlier recovery outcomes for injured workers and better return to work outcomes for employers.

  • Advice for injured workers - Permanent impairment payments: lump sums and section 45 elections

    If your work-related injury or illness results in a permanent impairment, you may be entitled to a lump sum payment under sections 24, 25 or 27 of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).

  • Aids and appliances

    'Aids or appliances' is the term used for equipment that, as a result of an injured employee's injury, may be required to assist in performing a range of tasks. This fact sheet outlines what aids and appliances are in this context.

  • Application for certificate of Compliance

    Major Hazard Facility - Occupational Health and Safety (Safety Standards) Regulations 1994 – Part 9

  • Applications for an authority to use, handle or store carcinogens

    This fact sheet provides general guidance for PCBUs wishing to obtain an authority to use, handle or store prohibited and restricted carcinogens.

  • Approved HSR training courses - information for training providers

    This fact sheet provides an overview of the requirements and content applicable to each of the three health and safety representative (HSR) training courses (initial five-day course, one-day bridging course, one-day refresher course) that training providers in the Commonwealth jurisdiction may seek approval to deliver.

  • Asbestos awareness training in the ACT

    This fact sheet provides advice on recent changes to asbestos training requirements for Commonwealth PCBUs conducting a business or undertaking in the Australian Capital Territory (ACT).

  • Assessing and managing quad bike risk (WHS 101)

    This information sheet provides an overview for persons conducting a business or undertaking and workers on how to identify, assess and manage risks associated with quad bikes in the workplace.

  • Audits

    This fact sheet provides general guidance about Comcare's audit services.

  • Australian Defence Force Application for a Commonwealth High Risk Work Licence

    This form can only be used by Australian Defence Force (ADF) workers applying for a Commonwealth High Risk Work (HRW) licence.

  • Balloons and weights: A quick exercise to check your work team's wellbeing

    This exercise has proven to be a good guide of work team wellbeing. It will help you identify the positive and negative factors affecting your team.

  • Barriers to Return to Work

    ‘Barriers to Return to Work: A literature review’ is a summary of current literature relating to the barriers to return to work. The report examines the factors that influence return to work in a workers’ compensation context with a focus on injury characteristics and individual perceptions, and workplace relationships.

  • Benefits of movement - be upstanding!

    This fact sheet provides an overview of the health risks associated with long periods of sitting, the benefits of regular movement, and strategies that persons conducting a business or undertaking (PCBU) and workers can implement to reduce sitting time at work.

  • Benefits to business: the evidence for investing in worker health and wellbeing

    The following document provides businesses with the evidence for investing in the health and wellbeing of staff.

  • Better practice guidance to decision making

    Central to good decision making is decision makers' understanding of the legal and administrative framework in which decisions should be made.

  • Body Stressing injuries - risk management checklist

    Risk management is the primary tool used to prevent workplace injury and disease. This checklist is designed to assist managers, workplace health staff and rehabilitation providers with identifying and addressing risks of body stressing injury.

  • Building a case to invest in OHS and organisational health

    This publication outlines the elements of organisational health, the benefits employers can expect to receive from investing in organisational health initiatives and how to write a business case to obtain funding for investment.

  • Bullying case study

    This real life case highlights the need for managers and employers to follow their duty of care and deal responsibly with incidents of workplace bullying.

  • Bullying Risk Management Tool

    This checklist is designed to assist employers conduct regular checks to identify signs of bullying in their workplace.

  • Call centres: A guide to safe work

    This guide provides advice to employers on the potential hazards associated with work in call centres (also known as contact centres) and advice on how to manage those hazards, by giving examples of good practice.

  • Cash in transit

    The transport, delivery and receipt of valuables, (cash in transit CIT operations) is any service whereby person or persons are involved in the movement of valuables such as cash, securities, jewels, bullion and other financial instruments on behalf of other persons for reward.

  • Centralised management of common law personal injury asbestos claims against the Commonwealth and Commonwealth Authorities

    Information for individuals and their lawyers.

  • Certification for industrial equipment

    A series of factsheets relating to the certification process for industrial equipment.

  • Choosing the right vehicle for the job (WHS 103)

    This information may assist you with deciding which of the vehicles available to your organisation is the most suitable for different work tasks or conditions encountered. This information is a general guide and does not substitute for a risk assessment.

  • CIS report suite summary

    The following publication outlines the updated categories and provides a high-level mapping between existing reports and the new reports.

  • Claims Management System Pre-Licence Audit Report Template

    This template is used by Comcare to report on any audit of new applicants for a self-insurance licence on their claims management systems and capacity for compliance under the Safety, Rehabilitation and Compensation Act 1988.

  • Claims Management System Pre-Licence Audit Tool

    This pre-licence audit tool is used by Comcare to audit claims management systems and capacity for compliance under the Safety, Rehabilitation and Compensation Act 1988 for new applicants for a self-insurance licence.

Page last updated: 08 Nov 2018