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  • About your request for reconsideration

    Tells you what you need to know about the reconsideration process.

  • Accepting liability for a claim

    This fact sheet explains the process of accepting a claim.

  • Accessibility Action Plan 2018-2020

    Comcare’s Accessibility Action Plan 2018-20 (AAP) focuses on the experiences and contributions made by all our employees, creating a positive and inclusive workplace for employees living with disability and providing a better service to the community. Our commitment to attract, recruit, engage and retain people living with disability is reflected in the identified AAP actions to increase disability representation and improve the employment experience for our employees.

  • Active Management Model - Recovery Plan

    Comcare has developed an enhanced approach to managing claims from injured workers to achieve earlier recovery outcomes for injured workers and better return to work outcomes for employers.

  • Advice for injured workers - Permanent impairment payments: lump sums and section 45 elections

    If your work-related injury or illness results in a permanent impairment, you may be entitled to a lump sum payment under sections 24, 25 or 27 of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).

  • Aids and appliances

    'Aids or appliances' is the term used for equipment that, as a result of an injured employee's injury, may be required to assist in performing a range of tasks. This fact sheet outlines what aids and appliances are in this context.

  • Applications for an authority to use, handle or store carcinogens

    This fact sheet provides general guidance for PCBUs wishing to obtain an authority to use, handle or store prohibited and restricted carcinogens.

  • Approved HSR training courses - information for training providers

    This fact sheet provides an overview of the requirements and content applicable to each of the three health and safety representative (HSR) training courses (initial five-day course, one-day bridging course, one-day refresher course) that training providers in the Commonwealth jurisdiction may seek approval to deliver.

  • APS Employee Census report

    Over the last few years, Comcare has had consistently high engagement with the Australian Public Service (APS) Employee Census (Census). This engagement has allowed us to highlight strengths and opportunities for improvement and put measures in place to address them. This year has continued that trend with a response rate of 85 per cent providing some clear insights into how our employees feel about working at Comcare.

    Overall, Comcare has continued to perform well when compared to other APS agencies. Results for the Innovation Index and employee engagement have remained consistent with the APS overall. We are particularly proud of our result for the Wellbeing Index which is considerably higher than the APS overall and comparative agencies.

    Following an analysis of Comcare’s results, some of the key findings include:

    • Supervisor impressions – employee’s impressions of their immediate supervisor continued to receive high positive results across the organisation.
    • Self-reflection –employees generally feel that they have the appropriate skills, capabilities and knowledge to do their job.
    • Colleagues – employees generally felt positive about their immediate workgroup and believe their colleagues act in accordance with APS values.
    • Diversity – an upward trend has highlighted our agency’s commitment to creating a diverse workforce.
    • Corruption – employees are confident that they have the skills in identifying and dealing with corruption in the workplace, an area that has continued to show an improvement.

    The Census has also helped us identify opportunities for improvement, particularly where there are differences across business areas as a result of varying priorities and change activities. To address these differences there has been a focus in each business area on identifying their strengths and opportunities and developing measures to address them. The Executive have also identified some areas that will be focused on more broadly across Comcare including change, innovation, collaboration and strategic direction.

  • Asbestos awareness training in the ACT

    This fact sheet provides advice on recent changes to asbestos training requirements for Commonwealth PCBUs conducting a business or undertaking in the Australian Capital Territory (ACT).

  • Assessing and managing quad bike risk (WHS 101)

    This information sheet provides an overview for persons conducting a business or undertaking and workers on how to identify, assess and manage risks associated with quad bikes in the workplace.

  • Audits

    This fact sheet provides general guidance about Comcare's audit services.

  • Australian Defence Force Application for a Commonwealth High Risk Work Licence

    This form can only be used by Australian Defence Force (ADF) workers applying for a Commonwealth High Risk Work (HRW) licence.

  • Balloons and weights: A quick exercise to check your work team's wellbeing

    This exercise has proven to be a good guide of work team wellbeing. It will help you identify the positive and negative factors affecting your team.

  • Barriers to Return to Work

    ‘Barriers to Return to Work: A literature review’ is a summary of current literature relating to the barriers to return to work. The report examines the factors that influence return to work in a workers’ compensation context with a focus on injury characteristics and individual perceptions, and workplace relationships.

  • Benefits of movement - be upstanding!

    This fact sheet provides an overview of the health risks associated with long periods of sitting, the benefits of regular movement, and strategies that persons conducting a business or undertaking (PCBU) and workers can implement to reduce sitting time at work.

  • Benefits to business: the evidence for investing in worker health and wellbeing

    The following document provides businesses with the evidence for investing in the health and wellbeing of staff.

  • Better practice guidance to decision making

    Central to good decision making is decision makers' understanding of the legal and administrative framework in which decisions should be made.

  • Body Stressing injuries - risk management checklist

    Risk management is the primary tool used to prevent workplace injury and disease. This checklist is designed to assist managers, workplace health staff and rehabilitation providers with identifying and addressing risks of body stressing injury.

  • Building a case to invest in OHS and organisational health

    This publication outlines the elements of organisational health, the benefits employers can expect to receive from investing in organisational health initiatives and how to write a business case to obtain funding for investment.

  • Bullying case study

    This real life case highlights the need for managers and employers to follow their duty of care and deal responsibly with incidents of workplace bullying.

  • Bullying Risk Management Tool

    This checklist is designed to assist employers conduct regular checks to identify signs of bullying in their workplace.

  • Call centres: A guide to safe work

    This guide provides advice to employers on the potential hazards associated with work in call centres (also known as contact centres) and advice on how to manage those hazards, by giving examples of good practice.

  • Cash in transit

    The transport, delivery and receipt of valuables, (cash in transit CIT operations) is any service whereby person or persons are involved in the movement of valuables such as cash, securities, jewels, bullion and other financial instruments on behalf of other persons for reward.

  • Certification for industrial equipment

    A series of factsheets relating to the certification process for industrial equipment.

  • Choosing the right vehicle for the job (WHS 103)

    This information may assist you with deciding which of the vehicles available to your organisation is the most suitable for different work tasks or conditions encountered. This information is a general guide and does not substitute for a risk assessment.

  • CIS report suite summary

    The following publication outlines the updated categories and provides a high-level mapping between existing reports and the new reports.

  • Claims Management System Pre-Licence Audit Report Template

    This template is used by Comcare to report on any audit of new applicants for a self-insurance licence on their claims management systems and capacity for compliance under the Safety, Rehabilitation and Compensation Act 1988.

  • Claims Management System Pre-Licence Audit Tool

    This pre-licence audit tool is used by Comcare to audit claims management systems and capacity for compliance under the Safety, Rehabilitation and Compensation Act 1988 for new applicants for a self-insurance licence.

  • Claims Management System Pre-Licence Audit Workbook

    This workbook has been produced to support the Claims Management System Pre-licence Audit Tool developed by Comcare for new applicants for a self-insurance licence.

Page last updated: 08 Nov 2018