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Comcare is committed to the highest standards of privacy when collecting, storing, using and disclosing your personal information.

Our Privacy Policy

For further information about our information handling practices, please see our Privacy Policy.

If you would like to request a copy in a different format to what is available for download (above), please refer to:

Your privacy is important to us. We are required to comply with the Privacy Act 1988 (the Privacy Act) when dealing with your personal information.

Comcare will take all reasonable steps to:

  • comply with the requirements of the Privacy Act, including the Australian Privacy Principles (APPs)
  • ensure all staff understand and comply with their privacy obligations
  • ensure that its privacy policy is comprehensive and up-to-date
  • respond to complaints promptly and with honesty
  • maintain an effective working relationship with the Privacy Commissioner

We want to ensure personal information collected, used, stored or disclosed is accurate, up-to-date and complete. Comcare's Privacy Policy contains information on how you can request access to personal information held about you and how to seek correction of that information.

You may make a complaint to us if you consider that Comcare has interfered with your privacy or otherwise breached its obligations under the Privacy Act 1988. Our Privacy Policy contains more information about how to make a complaint and how we will respond.

Comcare is not likely to disclose personal information to a person who is not in Australia or an external Territory, unless the information relates to an incident, investigation, injury or illness sustained while overseas, or treatment provided by an overseas practitioner. If disclosure of personal information is made to an overseas recipient, Comcare will comply with APP 8.

For further information on the Privacy Act and the Australian Privacy Principles (APPs) contact the Office of the Australian Information Commissioner.

Personal Information collection

Personal information is defined in section 6 of the Privacy Act as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

Some examples of personal information include:

  • names, addresses, phone numbers or email addresses
  • medical certificates, clinical notes or medical reports
  • pay slips and bank statements
  • witness statements

We may collect personal information directly from an individual in a range of circumstances, including:

Under the Privacy Act, we can collect only personal information for lawful purposes required to, or related to carrying out our functions under the legislation we administer -  including the SRC Act, WHS Act and associated Regulations.

Collection of your information when visiting Comcare's website

When you visit our website, we record anonymous information about your visit. The information recorded only tells us how you use the site. It does not record any personal information about you.

We will collect personal information about you if you email us through the Comcare website or submit an online form.

The following information is recorded about visits to this web site for statistical purposes - user's server address, user's top level domain name (for example .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used.

No attempt will be made by Comcare to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect Comcare's logs.

Users should note that there are inherent risks associated with transmission of information via the Internet. Therefore users should make their own assessment of the potential risks to the security of information that they are transmitting when making a decision as to whether they should send that information to Comcare via the Internet.

Comcare will only record your e-mail address if you send us a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. We will not use your e-mail address for any other purpose, and will not disclose it, without your consent.

Other personal information collected by us, for example through the use of online forms, will only be used for the purpose for which it is collected. The purpose for collection will be clearly and explicitly communicated by the collection facility. Personal information collected in this way will be protected during transmission through the establishment of a secure connection between Comcare and the sender using Transport Layer Security (TLS).

Comcare's website abides by the Guidelines for Federal and ACT Government Websites issued by the Australian Privacy Commissioner.


  • If you would like to obtain more information on your privacy rights, or if you believe that Comcare may have breached your privacy, please contact Comcare's Privacy Officer
Page last updated: 03 Oct 2019