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Social media

For: Claimants Employers and managers Service providers Advocates Information seekers

We use social media to share information about Comcare and to promote work health and safety.


Social media channels we use

We use the following social media channels:

If you follow us on any of our social channels, you can expect to receive between one to three posts a day.

On our social media channels we cover:

  • work health and safety obligations
  • compensation
  • mental health and wellbeing.

Availability

Comcare updates and monitors its LinkedIn and Twitter accounts during office hours, 8.30 am to 5 pm, Monday to Friday.

Channels are also monitored over weekends and public holidays by nominated Comcare staff.

Following and followers

Comcare does not automatically follow the organisations or individuals who follow it.

We may follow relevant organisations including government agencies, organisations in the work health and safety industry, and other parties where there is a clear link in communicating and receiving information.

We will generally not follow individuals unless they are known in a professional capacity and satisfy the business rule above.

However, being followed by Comcare does not imply endorsement of any kind.

Hashtags (#)

We will use hashtags when appropriate to allow followers to filter information.

Sharing

On occasion, we may share content from other LinkedIn and Twitter users.

We consider these requests on a case-by-case basis but generally aim to honour requests from other government departments and stakeholders.

In the interests of commercial propriety and competitiveness, Comcare will generally not share content from profit-making organisations.

@Replies and direct messages

We read all @replies and direct messages to make sure any emerging themes or helpful suggestions are passed on to the right people. However, we are not able to reply individually to all messages we receive on LinkedIn and Twitter.

We only discuss general work health, safety and rehabilitation topics. We can’t talk about personal workers’ compensation claims or answer questions that breach privacy.

For specific enquiries about your workers’ compensation claim, do not contact us using LinkedIn or Twitter - please use the contact us details on our website.


More information

Our social media channels are managed by the Comcare Marketing and Communication team.

Contact the National Media Manager for further information regarding Comcare’s social media channels at media@comcare.gov.au.

Page last reviewed: 15 May 2020
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Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 27 May 2020

https://www.comcare.gov.au/about/news-events/social-media