Entry into Comcare’s offices is restricted due to the COVID-19 situation. Find out how you can contact us during this time.

Use space to open navigation items
Learn more about good work
Get the latest national work health and safety news and evidence.

44. Customer data report - return to work (CIS report)

For: Employers and managers

This report is part of our Customer Information System (CIS).

Description: A complete record of all claims with a Return to Work plan for your agency.

Access level required: Case Management Detail level access.

Export options: .csv, .rtf, .pdf

Benefits: This report enables you to run your own analysis and reporting to produce tailored reports to suit your requirements.

Parameters: This report is a data dump of all return to work records for the selected agency.

SurnameEmployee's surname.
Given NamesEmployee's first name.
Empl NoA unique eight digit claim identification number allocated by Comcare Australia. for each claimant.
SuffixA two digit number identifying the claim sequence number i.e. if the claimant has had two previous claims then these last two digits of the claim number for their third claim would be 03.
Date of BirthEmployee's date of birth.
GenderEmployee's sex.
Date of InjuryThe date of injury i.e. the specific day on which the claimed injury occurred or a disease was first medically diagnosed.
Liable CustomerEmployer at date of injury.
Plan IdThis code is assigned by Comcare to uniquely identify a RTWP. The first plan for a claim is always "A" and subsequent plans are assigned alphabetically.
Rehab Assessment DateThe date the plan was assessed by the Service Provider.
Plan Start Work StatusThe working status of the employee at the time of RTWP creation. The valid values for this field are:
W - Wage and Salary earner
C - Ceased
M - Modified duties
R - Reduced hours
B - Both Modified duties and reduced hours
N - No Change
X - Off work
E - Employers and self-employed
O - Other
Plan Start DateRTWP start date as specified on the RTWP Form.
Date Plan SignedThe day the plan was signed by the case manager and employee.
Comcare Receipt DateThe date the RTWP form is received in Comcare.
Plan End DateRTWP end date as specified on the RTWP Form.
Plan Current StatusIndicates current status of Comcare's agreement to the RTWP. The valid values for this field are:
A - Acknowledge
D - Deleted
I - Ignore
N- Non-compliant
R - Review
W - Waiting
X - Closed at migration
Z - Rehab not required
Plan Closure DateThe date the Closure Report is signed by the Case Manager.
Plan Closure ReasonCode identifying the reason for closure of the RTWP. The valid values for this field are:
A - Deceased
B - Back at Work
C - Rehab Authority (usually employer) cessation of program
D - Deferred
E - Employee withdrew from program or declined work
I - "R" and "N" status has not been changed to "A" so ignore
P - Provider Cessation of Involvement
R - Redundancy
T - Totally and permanently incapacitated for work
U - Partial incapacity - unable to place in suitable employment
V - Voluntary retirement
X - Closed at migration 19 May 1993
Z - Rehab not required
Expected RTW DateThe date the injured employee is expected to return to work in any capacity, in other words full time or reduced hours.
Actual RTW DateThe date on which the employee commenced employment, as reported on the Closure Report, following a Rehabilitation Program. This date is also for those employees who, while on a rehabilitation program, commence on a Graduated Return To Work.
Plan Estimated CostThe total estimated cost of the return to work plan as detailed at Part 2 of the RTWP form.
Plan Actual CostRTWP costs to date.
Receipt Claim form in ComcareReceipt date of original claim form in Comcare.
Page last reviewed: 20 March 2020
Get updates from us
Working during the Coronavirus pandemic. Subscribe to eNews to get advice from the national work health and safety authority.

GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 02 Jul 2020