Pharmacists
If you are a pharmacist, we provide information on Pharmaceutical Benefits Scheme (PBS) prescribing, schedule 8 controlled medications and billing.
Pharmacy services and medication
We provide information on medications we can and cannot pay for in our:
- Pharmacy Policy (PBS prescribing and Schedule 8 medications) (PDF, 105.0 KB)
- Pharmacy Pricing Policy (PDF, 100.2 KB).
These policies also clarify injured employees' entitlements to access the Pharmaceutical Benefits Scheme (PBS).
Comcare supports the safe prescription and dispensing of medicines, especially high-risk medicines such as benzodiazepines and opiates.
Billing and payments
Invoices should be sent to the employee’s claim manager. Ask the employee who their claims manager is or contact Comcare on 1300 366 979. See Table 1 for different claims management arrangements.
| For the employees of | The claim is managed by |
|---|---|
| Australian Government agencies and statutory authorities | Comcare |
| Australian Government agencies with a delegated claims management arrangement | The employer, a claims management provider contracted by Comcare, or Comcare |
| Self-insured licensees | The employer or their approved claims management provider |
Employees of an Australian Government agency or statutory authority
If Comcare is managing the employee’s claim, the appropriate cost of medications for the treatment of the work-related injury or illness can be paid for on a claim. Send pharmacy account invoices for approved services directly to us.
The medications must have been prescribed by a legally qualified medical practitioner or dentist.
Pharmacy accounts should be a dispensary computer-generated tax invoice addressed to Comcare. For information on what you need to include in your billing account submission, see the Pharmacy Policy (PBS prescribing and Schedule 8 medications) (PDF, 105.0 KB).
Before submitting an account to us:
- ensure the injured employee has an accepted claim
- check that only one name appears on each account
- remove receipts or client history reports.
Submit your account invoice to Comcare:
- email general.enquiries@comcare.gov.au
- mail to Comcare, GPO Box 9905, Canberra ACT 2601.
We usually make payment within 28 days of receiving the invoice.
Employees of a self-insured licensee
Payment rates should be discussed directly with the licensee. Invoices should also be sent directly to the licensee.