Comcare will be closed from 5:00 pm Wednesday 24 December 2025, re-opening at 8:30 am Friday 2 January 2026. For urgent claim enquiries or work health and safety incidents call 1300 366 979.

New scheme guidance for claims managers

18 March 2024


Comcare has released a new scheme guidance publication to assist claims managers in applying the provisions of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).

Establishing whether there has been an aggravation to a pre-existing or underlying medical condition under the SRC Act provides guidance on relevant considerations when determining liability for an aggravation of an injury (other than a disease) or ailment.

Visit Guidance on applying the SRC Act for more information.

Please contact Scheme Policy and Design if you have any questions.

Page last reviewed: 18 March 2024

Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 17 Dec 2025

https://www.comcare.gov.au/about/news-events/news/scheme-guidance-claims-managers