Use space to open navigation items

Approval and renewal of rehabilitation providers

For: Service providers Information seekers

Workplace rehabilitation providers must have current Comcare approval in place to deliver rehabilitation programs under the ComcareSeacare or Military Compensation schemes.

Who can apply

You can apply if you are an organisation or individual who meets the application criteria.

How to apply for approval or renewal

The current application process for approvals and renewals closed on 31 December 2019.

Current approvals are valid until 30 June 2020 and we are processing renewal applications. Approvals are valid for three years.

The application process for new applicants opens from 1 July 2020. If you would like to apply to operate as a workplace rehabilitation provider, we recommend you email or call us on 1300 366 979. We can discuss the requirements and process with you.

Please note that this is an approval process, not a certification process.

Supporting documents

When applications are open, you need to provide supporting documents in your application. This includes:

  • evidence of appropriate insurances
  • details of principals, senior management and consultants
  • signed declaration.

When we review your application, we may ask for additional information to support your application.

Application fee

You must pay a non-refundable fee as part of the application process.

New applicant fee

The application fee for new applicants is $2000.

Renewal fee

If you are renewing, the application fee varies depending on how many states and territories you are seeking approval in:

  • $1000 for Comcare approval in one state or territory
  • $3000 for Comcare approval in two to three states or territories
  • $5000 for Comcare approval in four or more states or territories.

Standards and performance expectations

Before applying, you should review our workplace rehabilitation provider framework to check eligibility criteria and the standards and performance expectations for providers in the scheme.

The workplace rehabilitation provider framework includes:

Criteria for approval

These criteria relate to your qualifications, probity and financial arrangements.

For more information, see Safety, Rehabilitation and Compensation Act (Criteria for Approval and Renewal of Rehabilitation Program Providers) Determination 2020.

Operational standards

Comcare set minimum standards workplace rehabilitation providers need to achieve throughout the approval period. They relate to effectiveness, availability and cost of service delivery.

For more information, see Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020.

Conditions for ongoing approval

There are conditions you must continue to comply with once you have been approved. Failing to comply with these conditions may result in cancelling your approval.

For more information, see the Workplace Rehabilitation Provider Conditions of Approval (PDF, 123.1 KB).

Performance monitoring framework

The framework sets out Comcare’s service delivery and performance requirements, including our approach to monitoring workplace rehabilitation provider performance.

For more information, see the Workplace Rehabilitation Provider Performance Monitoring Framework (PDF, 145.3 KB).

More information

For more information, email or call us on 1300 366 979.

Page last reviewed: 29 November 2019
Get updates from us
Subscribe to Comcare eNews to receive information from the national work health and safety authority.

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 19 Jun 2021