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Approval of rehabilitation providers

For: Service providers Information seekers

Workplace rehabilitation providers must have current Comcare approval in place to deliver rehabilitation programs under the ComcareSeacare Authority or Military Compensation schemes.


Who can apply

Before applying, you should review our workplace rehabilitation provider framework to check eligibility criteria and the standards and performance expectations for providers in the scheme.

The workplace rehabilitation provider framework includes:

Criteria for approval

These criteria relate to your qualifications, probity and financial arrangements.

For more information, see Safety, Rehabilitation and Compensation Act (Criteria for Approval and Renewal of Rehabilitation Program Providers) Determination 2020.

Operational standards

Comcare set minimum standards workplace rehabilitation providers need to achieve throughout the approval period. They relate to effectiveness, availability and cost of service delivery.

For more information, see Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020.

Conditions for ongoing approval

There are conditions you must continue to comply with once you have been approved. Failing to comply with these conditions may result in cancelling your approval.

For more information, see the Workplace Rehabilitation Provider Conditions of Approval (PDF, 137.1 KB).

Performance monitoring framework

The framework sets out Comcare’s service delivery and performance requirements, including our approach to monitoring workplace rehabilitation provider performance.

For more information, see the Workplace Rehabilitation Provider Performance Monitoring Framework (PDF, 130.3 KB).

How to apply for approval

If you would like to apply to operate as a workplace rehabilitation provider, contact us via email at rehab.approval@comcare.gov.au or call us on 1300 366 979. We can discuss the requirements and process with you. Please note that this is an approval process, not a certification process.

Comcare will require a range of information to determine an organisation or individual's ability to operate as an approved provider. This will include:

  • Details of service delivery approaches
  • Evidence of appropriate insurances
  • Details of principals, senior management and consultants
  • Financial details, as well as any potential or perceived conflicts of interest.

Application fee

For new applicants, you must pay a non-refundable fee of $2000 as part of the application process.


More information

For more information, email general.enquiries@comcare.gov.au or call us on 1300 366 979.

Page last reviewed: 18 October 2021
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Comcare
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 18 Oct 2021

https://www.comcare.gov.au/service-providers/workplace-rehabilitation-providers/approval-renewal