Access to our Brisbane, Canberra and Melbourne offices is currently restricted. To visit us at these locations, call 1300 366 979 to arrange an appointment.

Rehabilitation management system and auditing

For: Employers and managers Information seekers

Comcare recommends that rehabilitation authorities (who are usually the employer) develop and maintain a rehabilitation management system.

This system can help you meet obligations under legislation and can provide better rehabilitation services to employees.

What a rehabilitation management system includes

A rehabilitation management system can support your organisation to meet its requirements under the Guidelines for Rehabilitation Authorities Instrument 2019 (PDF, 247.1 KB).

As an employer, an effective rehabilitation management system is a framework of processes and procedures you can use to:

A rehabilitation management system should support:

  • commitment and corporate governance
  • planning and implementation
  • measurement and evaluation
  • review and improvement.

Rehabilitation management system audits

Audits of rehabilitation management systems and gaining a certification of compliance are no longer required under the Guidelines for Rehabilitation Authorities 2019.

Comcare may, however, still carry out an audit to support your organisation to meet its requirements.

Audit tool

Comcare’s Rehabilitation Management System audit tool (PDF, 251.8 KB) includes the key parts of a rehabilitation management system in the Comcare scheme.

This tool is used to assess rehabilitation management systems and to identify areas to improve.

Who conducts an audit

Audits can be completed by an internal auditor, if you have one. They can also be completed by an external auditor.

Auditors should:

  • be independent of the rehabilitation area
  • know the Safety, Rehabilitation and Compensation Act 1988 (SRC Act)
  • have relevant experience, which includes appropriate audit training, qualifications and experience.

You can find guidance on how to assess the competence of an auditor in chapter 7 – Competence and evaluation of auditors, International Standard ISO 19011 – Guidelines for auditing management systems.

Frequency of audits

To determine how often audits should be carried out and the scope of audits, carry out a risk assessment.

The risk assessment should consider your organisation's:

  • rehabilitation and return to work outcomes
  • size
  • average number of rehabilitation cases managed and how complex they are
  • level of compliance in previous findings
  • capability and the experience of staff managing and delivering rehabilitation and return to work.

We recommend that employers audit at least once every three years.

Rehabilitation compliance of self-insured licensees

In applying for a self-insurance licence, applicants need to demonstrate that an appropriate rehabilitation management system is in place. This is checked as part of a regular monitoring system.

See Self-insured licensees for information about what is required to comply.

Page last reviewed: 08 February 2022

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 21 Apr 2024