Workplace Research Monthly

AI could make mental healthcare more accessible to workers

A platform powered by artificial intelligence (AI) could help address workplace stress, enhance work outcomes and increase access to mental healthcare. Digital tools are flexible, anonymous, cost-effective and hold great potential for overcoming barriers to support and reduce stigma. The AI platform received a 57% satisfaction rating, with 58% of 399 workers saying they would continue use.

Compared with more experienced workers, those working for less than 5 years reported higher use of self-assessment tools and the chatbot but lower use of multimedia resources (articles, exercise videos and comics). Users of the emotionally intelligent and empathy-driven AI chatbot said it was useful for self-reflection and problem-solving.

Read more