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The effects of artificial intelligence and digital technologies on workplace mental health

Group of employees in an artificial intelligence presentation

As artificial intelligence (AI) and digital technologies become more common in the workplace, researchers are trying to understand how they influence workplace mental health and wellbeing.

A recent review found that AI-driven work environments, digital systems, platform-based work and telework (work performed entirely remotely) were consistently linked to a range of psychosocial risks such as technology-related stress, higher workloads, job insecurity, less autonomy and reduced separation between work and personal life. Older workers, lower-skilled employees and vulnerable groups experienced the greatest negative impacts.

The review also found potential benefits of AI and digital technology in the workplace, especially when workers received adequate training and resources. Benefits included greater efficiency, flexibility and more opportunities for learning and professional development.

The findings highlight the importance of introducing AI and digital technologies in ways that put people first, including involving workers in decisions, improving AI literacy and taking practical steps to reduce psychosocial risks.

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