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Providing feedback to Comcare

We welcome your feedback. It tells us what's working well and allows us to recognise and celebrate outstanding service. It also tells us what is not working well so we can do something about it.

How can I offer a compliment, make a complaint or suggestion?

Compliments and suggestions

  • Telephone: 1300 366 979 between 8.30 am and 5.00 pm AEST Monday to Friday
    (calls from mobile phones are charged at mobile phone rates)
  • Write to: Comcare, GPO Box 9905, Canberra, ACT 2601
  • Complete our online enquiry form

Complaints

  • Telephone: 1300 366 979 between 8.30 am and 5.00 pm AEST Monday to Friday
    (calls from mobile phones are charged at mobile phone rates)
  • Write to: Comcare, GPO Box 9905, Canberra, ACT 2601
  • Email: feedback@comcare.gov.au
  • Complete our online complaint form

Making a complaint is free. For further information on the process, please refer to our Frequently Asked Questions - Complaints page.

Reconsiderations and reviews

Asking us to reconsider a determination is different from making a complaint. If you would like to request a reconsideration, please visit the reconsiderations and reviews page for further information.

Page last updated: 08 Jan 2015