Operating as a rehabilitation provider
As a workplace rehabilitation provider, you need to meet Comcare’s key performance and compliance expectations under the Safety Rehabilitation Compensation Act 1988.
You also need to let us know of any changes to your organisation and keep your directory entry current.
Comcare approval of providers
You need to be approved by Comcare to operate as a workplace rehabilitation provider in the Comcare scheme.
Workplace rehabilitation providers in the Comcare scheme are approved for three years. Every three years approved providers go through a renewal process with Comcare. The current approval period runs until 30 June 2020.
For more information, see Approval and renewal as a workplace rehabilitation provider.
We have training requirements your staff and any consultants working for you must meet.
All staff and consultants working for a workplace rehabilitation provider in the Comcare scheme must attend our one-day workplace rehabilitation provider training program.
Access this training through our learning management system called Comcare LMS. You first need to create an account in Comcare LMS (see the steps to create an account). Then, select the training course link and login with your email and password.
When you engage a consultant
When you employ a consultant to provide rehabilitation services on behalf of your organisation, you need to ensure the consultant is approved by Comcare.
After a consultant has been verified as meeting the required competency criteria, we issue a consultant ID number linked to the approved workplace rehabilitation provider they work for.
A valid consultant ID number allows consultants to deliver workplace rehabilitation services for the approved workplace rehabilitation provider. It should be recorded on all return to work forms and invoices in the Comcare scheme.
For more information, see Approval of consultants working for a rehabilitation provider.
Operational standards and criteria
The Safety, Rehabilitation and Compensation Act 1988 (SRC Act) sets the criteria and operational standards for rehabilitation providers.
These standards are designed to make sure providers deliver high quality services that contribute to successful return to work outcomes.
We require rehabilitation providers to meet these standards and criteria throughout their approval period.
For more information, see:
- Standards for Rehabilitation Providers—part 3 of the Safety, Rehabilitation and Compensation Act 1988
- Workplace Rehabilitation Provider Performance Monitoring Framework (PDF, 145.3 KB).
Return to work target rates
There are return to work target rates which workplace rehabilitation providers need to achieve.
- Same employer return to work – 90% return to work rate.
- New employer return to work – 60% return to work rate.
- Return to work durability – 85% remain in work rate.
The same employer and new employer rates are measured at the end of the rehabilitation program. For claims from government premium paying agencies, this information is collected from the closure forms which must be submitted at the end of every rehabilitation program.
The return to work durability rate is measured 13 weeks after closure of the rehabilitation program.
Advising us of changes
You must let us know about changes to your staffing and other changes to your organisation.
- Any staff changes of principals or employees providing workplace rehabilitation services under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), within one month
- Any change to the business structure or Australian Securities and Investments Commission registration
- Any matter that affects your ability to continue to fulfil the approval criteria
- Any matter that affects your compliance with operational standards in force.
To contact us, email email@example.com or call 1300 366 979.
Keeping directory details current
As a Comcare-approved workplace rehabilitation provider, your details are included in our directory, which is available online.
Our Directory of Workplace Rehabilitation Providers is a place where a rehabilitation authority (who is usually the employer) can find you when they need rehabilitation services.
Remember to let us know if your details change, such as an address or phone number.
Alternatively, email changes to firstname.lastname@example.org.
As a workplace rehabilitation provider, you will need to invoice for your services.
For more information on invoicing procedures, see Fee information for rehabilitation providers.
We provide the forms which workplace rehabilitation providers use and samples of the completed forms.
Rehabilitation Assessment or Examination form (PDF, 148.4 KB)
Sample of a completed form (PDF, 171.2 KB)
This form is used to engage a workplace rehabilitation provider to assess an injured or ill employee's readiness and capacity to participate in a rehabilitation program.
Rehabilitation Program Alteration form (PDF, 133.9 KB)
Sample of a completed form (PDF, 179.1 KB)
This form is used to document changes to an agreed rehabilitation program once it has started, in order to achieve the original agreed goals. These changes may include altered timeframes or additional costs or services. A form should be used each time an alteration is made. However, if the overall goals for a program change, the program should be closed using the Rehabilitation Program Closure Record form.
Rehabilitation Program Closure Record form (PDF, 158.6 KB)
Sample of a completed form (PDF, 176.3 KB)
When an employee decides to close a rehabilitation program before its planned completion date or achievement of goals, a cessation determination must be made. A formal determination is not required when the rehabilitation program has been completed—the goals have been achieved or the end date reached. However, in this case page two of the form must be submitted to Comcare.
Directory of Workplace Rehabilitation Providers Update form
Use this form to update your details in our online directory.
Other training for providers
We provide training through our learning management system called Comcare LMS.
To access our training, you first need to create an account in Comcare LMS (see the steps to create an account). Then, select the training course you are interested in and login with your email and password.
For more information about the courses we offer, see Training and learning.
For information on providing workplace rehabilitation services, see our Rehabilitation Case Manager handbook (PDF, 708.7 KB).
For more information, email email@example.com or call us on 1300 366 979.