Access to our Brisbane, Canberra and Melbourne offices is currently restricted. To visit us at these locations, call 1300 366 979 to arrange an appointment.

Conflict or poor workplace relationships or interactions

For: Employers and managers Information seekers

Conflict or poor workplace relationships and interactions can refer to a breakdown of individual and team relationships, and conflict arising from tasks or relationships, violence and incivility.

About conflict or poor workplace relationships and interactions

Things that increase the likelihood of conflict or poor workplace relationships include:

  • a culture of tolerating swearing, name calling, spreading rumours or rudeness within the workplace
  • a lack of policies or processes to handle reports of unacceptable behaviour
  • the presence of other psychosocial hazards.

Harmful behaviours can come from a range of sources:

  • External behaviours from customers, clients, patients, members of the public or from other businesses
  • Internal behaviours from other workers, supervisors or managers.

Conflict or poor workplace relationships and interactions have been identified as a hazard in the Model Code of Practice: Managing psychosocial hazards at work.

This guidance will help you meet your obligation under the Work Health and Safety Act 2011 and the Work Health and Safety Regulations 2011.

Training on psychological health and safety

Training on mentally healthy workplaces

We provide training through our learning management system called Comcare LMS.

To access our training, you first need to create an account in Comcare LMS (see the steps to create an account). Then, select the training item that you are interested in and login with your email and password.

For more information about the training we offer, see Training and learning.

Page last reviewed: 18 August 2022

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 17 Jun 2024