Access to our Brisbane, Canberra and Melbourne offices is currently restricted. To visit us at these locations, call 1300 366 979 to arrange an appointment.

Lack of role clarity

For: Employers and managers Information seekers

Lack of role clarity can include unclear, inconsistent or frequently changing roles, responsibilities or expectations and a lack of important job-related information.

What is a lack of role clarity?

A lack of role clarity can occur when there is:

  • unclear, inconsistent, or frequently changing jobs or role responsibilities
  • overlap in responsibilities between workers
  • conflicting, uncertain, or frequently changing expectations and work standards
  • conflicting, unclear or changing reporting lines
  • missing or incomplete task information
  • a lack of clarity about work priorities.

A lack of role clarity has been identified as a hazard in the Model Code of Practice: Managing psychosocial hazards at work.

This guidance will help you meet your obligation under the Work Health and Safety Act 2011 and the Work Health and Safety Regulations 2011.

Training on psychological health and safety

Training on mentally healthy workplaces

We provide training through our learning management system called Comcare LMS.

To access our training, you first need to create an account in Comcare LMS (see the steps to create an account). Then, select the training item that you are interested in and login with your email and password.

For more information about the training we offer, see Training and learning.

Page last reviewed: 18 August 2022

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 21 Apr 2024