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Employer satisfaction survey - Research project

For: Employers and managers Information seekers

This project aims to garner insights about Comcare’s employers’ attitudes, experiences and perceptions.

Project update

The Employer Satisfaction Survey was last conducted in May 2019.

We are currently carrying out a strategic review of the survey to ensure that the survey aligns with better practice, has more reach, and represents employers across the Comcare scheme.

Project overview

The Employer Satisfaction Survey examines employers’ satisfaction with services from Comcare, including communication and support received. It also asks employers about perceptions of the organisation and asks employers about ways that Comcare can further support employers.

The survey is conducted with employers from Australian Public Service (APS) agencies who have interacted with Comcare within the six months before the survey is distributed. It is administered online and conducted each year across a two to three-week period.

A total of 156 employer representatives completed the 2019 survey.

We use feedback from the survey to identify ways that Comcare can continue to improve its service delivery to better meet employers’ needs in the future.

Project participants

Project lead


Other organisations involved

APS employers

More information

For more information on this research project, please contact research@comcare.gov.au.

This research project is part of our Research Plan Towards 2022 and supports our purpose to enhance employer capability.

Page last reviewed: 15 December 2019
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GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 08 Jul 2020