Access to our Brisbane, Canberra and Melbourne offices is currently restricted. To visit us at these locations, call 1300 366 979 to arrange an appointment.

Mental health coaching service (NewAccess workplaces)

For: Employers and managers Service providers Information seekers

Comcare has partnered with Beyond Blue to provide NewAccess workplaces to Australian Public Service (APS) agency partners since mid-2020.

Project update - final evaluation

Following the success of our 2018-19 NewAccess pilot trial, Comcare rolled out the program to 16 Australian Public Service agencies in 2020, which made the program available to up to 120,000 workers.

PricewaterhouseCoopers’ final evaluation of the program found a 72% recovery rate was achieved among participants. It also found 89% of workers were satisfied or very satisfied with the program and 89% said NewAccess exceeded or met their expectations.

The final evaluation highlights the effectiveness of NewAccess workplaces in supporting the needs of employees, particularly as an alternative option to other mental health and wellbeing offerings such as EAP services.

NewAccess workplaces is available to workers at participating agencies.

Find out more in the final evaluation findings summary (PDF, 246.0 KB)

Project overview


In Australia, it is estimated that half the population will experience a mental illness in their lifetime. Yet, 65 per cent of affected people are still not receiving the evidence-based care they need and remain untreated.

The lack of evidence-based mental health care is costing workplaces nearly $A13 billion each year. This reflects the need to change the way workplaces are looking after the mental health and wellbeing of employees.

The NewAccess mental health coaching service, developed by Beyond Blue, represents an innovative model of care that focuses on prevention and early intervention of mild to moderate anxiety and/or depression. NewAccess is based on the United Kingdom (UK) Improving Access to Psychological Therapies (IAPT) program.

Pilot trial

In 2018-19, Comcare led a six-month pilot trial with 50 employees across two APS agencies. NewAccess coaches worked alongside participants to develop a plan that involved using practical self-help tools and strategies to tackle day-to-day pressures, including work stress.

The purpose of the pilot trial was to determine how effective and appropriate the NewAccess service was in a workplace setting, and whether engagement with the service improved mental health, wellbeing, and productivity of participants.

PricewaterhouseCoopers’ evaluation of the pilot trial showed high participant recovery rates (78%), enhanced job satisfaction and productivity, and economic viability.

Extended trial

Following the successful pilot, Comcare initiated the NewAccess workplaces extended trial. This two-year national mental health initiative for APS agency partners started mid-2020.

Results from the final evaluation contribute to the growing evidence around effective workplace mental health prevention and early intervention supports.

Project participants

Project lead

Comcare is leading NewAccess workplaces, making the service available to employees within participating APS agency partner organisations.

Other organisations involved

  • Beyond Blue
  • PricewaterhouseCoopers
  • The Richmond Fellowship of Queensland
  • Participating APS agencies

Findings and reports

More information

See other mental health initiatives that Comcare is leading or a part of.

For more information on this project, please email

To find out if you're eligible and to access support, visit NewAccess workplaces.

Page last reviewed: 10 November 2022

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 18 Jul 2024