Employer survey

For:
Employers and managers Information seekers

This annual survey provides insight from employers in our jurisdiction about their attitudes, experiences and perceptions of Comcare.
 

2026 survey results

Each year, we survey employers in our jurisdiction to learn more about their attitudes, experiences and perceptions of Comcare's performance. This helps us ensure we're meeting employers' needs and delivering on our mission to improve workplace health and safety and support injured workers to recover and return to work.

Key findings

  • Overall satisfaction with Comcare remained high at 70%, although this softened from 78% in 2025.
  • Satisfaction with our staff remains strong at 85%.
  • Satisfaction with access to our data and reporting products increased to 67%, up 5 points from last year.
  • We continue to be viewed as a respected authority (83%) and effective regulator (81%), with improved perceptions of workers’ compensation management (65%).
  • 79% agreed that our proactive inspections improved employers WHS knowledge, systems and practice, up 9 points in 2026.

Early insights highlight opportunities for improvement including the need for more proactive follow-up, clearer communication, consistent advice and stronger support for complex claims.

Over the coming months, we will undertake a deeper analysis of the results to identify priorities for improving our services and support.

More information

For more information on the survey, please contact research@comcare.gov.au.

 

 

Page last reviewed: 13 days ago
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