Freedom of information disclosure log

For: Claimants Employers and managers Service providers Advocates Information seekers

As an Australian Government agency, Comcare must publish certain information about freedom of information requests in a disclosure log.

The disclosure log explained

We must publish information about freedom of information requests within 10 working days of the applicant receiving access to the document, in accordance with the Freedom of Information Act 1982 (FOI Act).

The disclosure log does not include:

  • personal information about a person, if publication of that information is unreasonable
  • information about the business, commercial, financial or professional affairs of a person, if publication of that information would be unreasonable
  • other information covered by a determination of the Australian Information Commissioner, if publication of that information would be unreasonable
  • information that is not reasonably practical to publish because we need to make extensive modifications to delete information we cannot publish
  • information removed under section 22(1)(a)(ii) of the FOI Act as it is outside the scope of the request.

We remove and archive items in the disclosure log 12 months after they are published, unless a listing has long-term public value.

Disclosure log list

Contact us if you would like a copy of the document in the list released:

  • email
  • call us on 1300 366 979
  • write to the FOI requests, Comcare, GPO Box 9905, Canberra ACT 2601.
FOI referenceDate of releaseSummary of request
2023/70411 April 2023Number of current ATO psychological cases with Comcare, Number of such cases with Gallagher Bassett, Number of ‘long tail’ cases in both categories & Guidelines for Comcare referrals to Gallagher Bassett
2023/15915 March 2023WHS Incident notification and Inspector Report for DEWR building incident in August 2022


02 February 2023

Reason for Decision – IR 02/2022-23


25 January 2023

Investigation Report – Sinking of the ‘Red Rain’


31 August 2022

All section 86 notices under the Freedom of Information Act 1982 issued by the Office of the Australian Information Commissioner to Comcare.


26 August 2022

Joint Investigation Report between Comcare and Worksafe WA relating to a train collision that occurred on 13 January 1996 in Hines Hill, Western Australia.


8 August 2022

PowerPoint slides, notes and any materials relating to the Comcare graduate program's orientation sessions given to new staff from the beginning of this year's graduate program to date.


1 August 2022

All FOI preliminary notice of charges notices issued by Comcare in FY2021/22 and FY2020/21


23 June 2022

All FOI preliminary notice of charges notices issued by Comcare in FY2021/22


27 May 2022

Prohibition Notice (No. 4448PN1) to the Australian Defence Force (ADF) on the use of propeller guards Rigid Hulled Inflatable Boats (RHIBs)


16 May 2022

List of claims where the Mechanism of Incident is “Being assaulted by a person or persons”, listed by agency for 2000/01 – 2020/21 financial years


12 May 2022

Request for the number of Australia Post workers’ compensation claims in relation to mental disease/stress group (based on Nature of Injury and Mechanism of Incident between 25 Nov 2019 and 31 March 2022)


23 March 2022

List of claims where the Mechanism of Incident is “Being assaulted by a person or persons”, listed by agency for 2017-18, 2018-19, 2019-20 and 2020-21 financial years


18 March 2022

Information about claims lodged under section 7(8) of the SRC Act


25 February 2022

Request for documents relevant to OAIC’s privacy assessment in 2016:

  • Guidance material and template provided to Comcare’s Claims Services Officers in January 2020.
  • Claims Policies and Procedures Manual 2015 (extracts).


8 February 2022

Comcare Employee Claims Portfolio Transition-In Plan documents


24 June 2021

Parts of Comcare’s Claims Manual relevant to section 57 of the Safety Rehabilitation and Compensation Act 1988


19 April 2021

In-House Facilitation guidance documents


19 April 2021

2012/2013 Regulatory Campaign documents: Reduce Psychological Injury


18 January 2021

Total Comcare Legal Costs (including all professional fees, disbursements and Counsel expenditure) for Engaging External Legal Providers for AAT Workers’ Compensation Matters for 2018/2019 and 2019/2020


11 December 2020

Tables of Wilson Security workers’ compensation claims lodged 2017 to 2020 broken down into Psychological and Physical claim types


4 November 2020

Statement of Requirements in relation to the procurement of service providers for delegated claims management services


27 October 2020

Delegated Claims Management Arrangements (DCMA) – Claims Management Instructions

DCMA – Business Processes

DCMA – Letter process within Pracsys

DCMA – Compliance and Performance Monitoring Framework

DCMA – Fact sheet: Claim file administration.


8 September 2020

Table of Services Australia (formerly Department of Human Services) workers compensation premiums, and bonus or penalty amounts for the 2016-17, 2017-18 and 2018-19 financial years


28 August 2020

Workers' compensation claims lodged by employees undertaking Centrelink functions at call centres for financial year 2019-20


1 July 2020

Request for the number of workers compensation claims for 2012-2017 broken down by employer


5 June 2020

Current documents setting out the reasons considered by claims managers when referring claimants to independent medical examinations under the SRC Act


14 January 2020

Inspector report: Australian Electoral Commission


9 December 2019

Inspector report: Great Barrier Reef Marine Park Authority


20 November 2019

Excerpt from claims manual on international classification of diseases


4 September 2019

The recommendations issued by Comcare to Defence or the site estate maintenance contractor at the time specifically an only for the following:

  • air sampling
  • air quality monitoring
  • systems for cumulative reporting of air quality


19 August 2019

High level summary of actuarial report referred to in Comcare’s annual report with data as at 30 June 2019


8 January 2019

Formal definition of self-management


29 November 2018

Summary of MLCOA Victoria reports for which Comcare made payment for in July 2017


28 November 2018

Policy information and steps taken when an APS employee is potentially suicidal or has committed suicide


21 September 2018

Inspector report regarding terminally ill refugee at Nauru

Page last reviewed: 10 February 2023

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 11 Jun 2023