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Freedom of information disclosure log

For: Claimants Employers and managers Service providers Advocates Information seekers

As an Australian Government agency, Comcare must publish certain information about freedom of information requests in a disclosure log.

The disclosure log explained

We must publish information about freedom of information requests within 10 working days of the applicant receiving access to the document, in accordance with the Freedom of Information Act 1982 (FOI Act).

The disclosure log does not include:

  • personal information about a person, if publication of that information is unreasonable
  • information about the business, commercial, financial or professional affairs of a person, if publication of that information would be unreasonable
  • other information covered by a determination of the Australian Information Commissioner, if publication of that information would be unreasonable
  • information that is not reasonably practical to publish because we need to make extensive modifications to delete information we cannot publish
  • information removed under section 22(1)(a)(ii) of the FOI Act as it is outside the scope of the request.

We remove and archive items in the disclosure log 12 months after they are published, unless a listing has long-term public value.

Disclosure log list

Contact us if you would like a copy of the document in the list released:

  • email foi@comcare.gov.au
  • call us on 1300 366 979
  • write to the FOI requests, Comcare, GPO Box 9905, Canberra ACT 2601.
FOI referenceDate of releaseSummary of request10 June 2021
2021/445224 June 2021Parts of Comcare’s Claims Manual relevant to section 57 of the Safety Rehabilitation and Compensation Act 1988
2021/432810 June 2021Job Pack for Assistant Director, Bullying & Harassment, Regional Service Position

Job Pack for Director, Regional Service Position
2021/318819 April 2021In-House Facilitation guidance documents
2021/254019 April 20212012/2013 Regulatory Campaign documents: Reduce Psychological Injury
2020/1147918 January 2021Total Comcare Legal Costs (including all professional fees, disbursements and Counsel expenditure) for Engaging External Legal Providers for AAT Workers’ Compensation Matters for 2018/2019 and 2019/2020
2020/1138911 December 2020Tables of Wilson Security workers’ compensation claims lodged 2017 to 2020 broken down into Psychological and Physical claim types
2020/111649 December 2020Comcare Personal Information Digest 2013
2020/109224 December 2020Claims Manual: Overview of Interim Permanent Impairment Payments
2020/102154 November 2020Statement of Requirements in relation to the procurement of service providers for delegated claims management services
2020/9327 27 October 2020 Delegated Claims Management Arrangements (DCMA) – Claims Management Instructions

DCMA – Business Processes

DCMA – Letter process within Pracsys

DCMA – Compliance and Performance Monitoring Framework

DCMA – Fact sheet: Claim file administration.

2020/8949 28 September 2020 Updated pages of Comcare’s Claims Policies and Procedures Manual since January 2017
2020/6972 9 September 2020 Guidance and procedures for managing claims for therapeutic medical expenses
2020/7673 8 September 2020 Table of Services Australia (formerly Department of Human Services) workers compensation premiums, and bonus or penalty amounts for the 2016-17, 2017-18 and 2018-19 financial years
2020/6549 28 August 2020 Workers' compensation claims lodged by employees undertaking Centrelink functions at call centres for financial year 2019-20


10 August 2020

Request for documents submitted to the OAIC for Privacy Assessment in 2016:

  • Privacy Assessment Procedure 2015
  • Claims Policies and Procedures Manual 2015 (extracts)
  • Privacy Breach Alert—Check Before You Hit Send—Protecting Privacy When Emailing
  • Data Breach Response Plan 2015


1 July 2020

Request for the number of workers compensation claims for 2012-2017 broken down by employer


5 June 2020

Current documents setting out the reasons considered by claims managers when referring claimants to independent medical examinations under the SRC Act


14 January 2020

Inspector report: Australian Electoral Commission


9 December 2019

Inspector report: Great Barrier Reef Marine Park Authority


20 November 2019

Excerpt from claims manual on international classification of diseases


4 September 2019

The recommendations issued by Comcare to Defence or the site estate maintenance contractor at the time specifically an only for the following:

  • air sampling
  • air quality monitoring
  • systems for cumulative reporting of air quality


19 August 2019

High level summary of actuarial report referred to in Comcare’s annual report with data as at 30 June 2019


13 June 2019

Position description for EL1, Assistant Director Disputed Claims role


15 May 2019

Overview of Comcare Clinical Panel review referrals, as at 15 May 2019


8 January 2019

Name of storage system


8 January 2019

Formal definition of self-management


29 November 2018

Summary of MLCOA Victoria reports for which Comcare made payment for in July 2017


28 November 2018

Policy information and steps taken when an APS employee is potentially suicidal or has committed suicide


21 September 2018

Inspector report regarding terminally ill refugee at Nauru

Page last reviewed: 24 June 2021
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GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 02 Dec 2021