Freedom of information disclosure log

For:
Claimants Employers and managers Service providers Advocates Information seekers

As an Australian Government agency, Comcare must publish certain information about freedom of information requests in a disclosure log.

The disclosure log explained

We must publish information about freedom of information requests within 10 working days of the applicant receiving access to the document, in accordance with the Freedom of Information Act 1982 (FOI Act).

The disclosure log does not include:

  • personal information about a person, if publication of that information is unreasonable
  • information about the business, commercial, financial or professional affairs of a person, if publication of that information would be unreasonable
  • other information covered by a determination of the Australian Information Commissioner, if publication of that information would be unreasonable
  • information that is not reasonably practical to publish because we need to make extensive modifications to delete information we cannot publish
  • information removed under section 22(1)(a)(ii) of the FOI Act as it is outside the scope of the request.

We remove and archive items in the disclosure log 12 months after they are published, unless a listing has long-term public value.

Disclosure log list

Contact us if you would like a copy of the document in the list released:

  • email foi@comcare.gov.au
  • call us on 1300 366 979
  • write to the FOI requests, Comcare, GPO Box 9905, Canberra ACT 2601.
FOI referenceDate of releaseSummary of request
SOLEX1292030 March 2026
SOLEX127642 March 2026
SOLEX125497 January 2026Documents between the APSC and Comcare about examples used in 'Attachment A' for the Senate Inquiry into FOI legislative reform (14 November 2025)
(PDF, 237.8 KB)
SOLEX120423 December 2025Documents relating to MC00025237 (PDF, 7.1 MB)
SOLEX123389 December 2025The number of Australian Defence Force notifications to Comcare, including how many involved the Special Forces and Commando Units, and the number of cases that progressed to prosecution.
(PDF, 86.4 KB)
SOLEX1227626 November 2025Section 17 document: claims data in relation to NDIA from the 2020/2021 financial year to 5 November 2025 (PDF, 774.1 KB)
SOLEX1224020 November 2025Copy of Inspector Report MC00038109
SOLEX1202420 October 2025Improvement Notice MC00028634-NT03-C1
(PDF, 974.1 KB)
SOLEX117312 October 2025Information provided by SES-level and above representatives of the NDIS Quality and Safeguards Commission, relating to Comcare's regulatory program, excluding routine administrative correspondence
(PDF, 46.8 MB)
SOLEX119481 October 2025Money spent by Comcare in court proceedings relating to Personal Protection Orders (PPO) and a Workplace Protection Order (WPO)
(PDF, 98.8 KB)
SOLEX1172922 August 2025Documents Relating to Brain Trauma, WHS Concern NOT00035452, and Investigation MC00037615
(PDF, 18.8 MB)
SOLEX1175221 August 2025Documents held by Comcare relating to a WHS Concern regarding mild Traumatic Brain Injury (mTBI)/Traumatic Brain Injury (TBI) exposure.
2025/83829 July 2025Documentation supplied by the DIBP in relation to a 2017/18 report into an incident on Manus Island, PNG.
(PDF, 4.0 MB)
SOLEX1174925 August 2025Section 17 Document: The total number of accepted Comcare claims and a numerical breakdown of accepted claims, made against each of the diseases listed made under s 7(8) of the Safety Rehabilitation and Compensation Act 1988 and regulation 8A of the Safety Rehabilitation and Compensation Regulations 2019, and the total award of compensation for accepted claims, for the period of 2011-2025.
(PDF, 655.4 KB)
SOLEX1170513 August 2025Section 17 document: number of complaints regarding lack of response, lack of engagement and timeliness for the period of 1 January 2022 – (PDF, 60.2 KB)
SOLEX1108530 June 2025Comcare reports provided to the Australian Federal Police between 2020-2025 on workplace demands, pressures, hazards, and site visit findings (PDF, 20.2 MB)
2025/62827 June 2025Documents related to Comcare's investigation into the Lachlan 1 building at Villawood Detention Centre.
(PDF, 6.3 MB)
SOLEX113092 June 2025Legal instruments/documents that allow Comcare to make decisions in relation to work health and safety matters on Norfolk Island
(PDF, 1.2 MB)
2025/7287 May 2025Inspector report in relation to Comcare's investigation into the safety of Electric Delivery Vehicles (EDVS) used at Australia Post (PDF, 1.0 MB).
2020/1105428 April 2025Allianz Claims Management Manual, policies and other contract plans used to manage Comcare's Services Australia's workers compensation claims
(PDF, 7.1 MB)
SOLEX107361 April 2025All communications, documents and assessments undertaken in relation to ROG complaint NOT00037140 (PDF, 394.7 KB)
2025/37827 March 2025

Compilation of FOI documents (2025/378) (PDF, 3.8 MB) including:

  • Inspector Report MC00032463; and
  • Inspector Report MC00029980 – Psychosocial Proactive Inspection Program – Australian Federal Police (issued 31 August 2023)
2024/258020 January 2025Position descriptions for Comcare CEO, Chief Operating Officer, General Manager Legal and General Manager Claims Management Group (PDF, 1.3 MB)
2024/27899 January 2025The number of notifications/complaints/allegations/claims of workplace harassment and/or bullying made to Comcare in relation to the Department of Veterans' Affairs (PDF, 44.6 KB).
2024/273223 December 2024Comcare policies which specifically mention the pre-determined frequency of interval that Comcare can direct a claimant to attend a s57 examination, including psychiatric evaluations (PDF, 14.2 MB).
2024/262618 December 2024Table identifying the distribution, by Comcare group, of the 18 sanctions applied to Comcare employees between 2014-2024 (PDF, 123.3 KB).
2024/240218 November 2024Table identifying the number of APS Code of Conduct investigations undertaken on Claims Management Staff between 2014-2024 by year and the number of those investigations which have resulted in sanctions being applied (PDF, 31.1 KB).
2024/224624 October 2024

Compilation of FOI documents (2024/2246) (PDF, 7.8 MB) including:

  • Instrument of Delegation – WHS Act (30/6/2022);
  • Instrument of Delegation – WHS Act (13/8/2024);
  • ROGs Escalation and De-escalation of Investigation;
  • Legal manual Section 231 matters;
  • Requests to Prosecute under Section 231; and
  • Procedure Requests to Prosecute Section 231 (Draft).
2024/219621 October 2024Incidents reported to Comcare, by Comcare staff, in the period 2020 – 2024, relating to threats, assault and death due to a Comcare claimant, as well as injury and death to a Comcare staff member from a motor vehicle or for any other reason (PDF, 66.0 KB).
2024/193214 October 2024

Compilation of redacted documents (2024/1932) (PDF, 34.7 MB) including:

  • Excerpt from Claims Manual regarding communicating with employer
  • Section 17 document: number of s 59 requests received for the period of 1 February 2024 to 31 July 2024
  • Section 17 document: number of Claims Management Group complaints recorded for the period of 1 February 2024 to 31 July 2024
  • Documents relating to ARTC contact details
  • Comcare CRM: Employer Contact Administration.
2024/144814 October 2024Work Health and Safety notices and reports, including Incident Reports and Notifications sent to Comcare in relation to the MRH-90 Taipan helicopter (PDF, 4.3 MB).
2020/57219 October 2024The number of days it takes for Comcare to request a permanent injury (PI) claimant attend an independent medical examination after lodging a PI claim (PDF, 33.6 KB).
2024/20764 October 2024A table identifying the number of APS Code of Conduct investigations undertaken on Comcare staff for a suspected breach from 2019-2023 and the number of those investigations which have resulted in sanctions being applied (PDF, 31.1 KB).
2024/18103 October 2024

Compilation of redacted documents (2024/1810) (PDF, 1.9 MB) including:

  • Comcare's Privacy Policy, dated June 2022
  • Comcare's Privacy Manual and Procedures, November 2021
  • Comcare's FOI Procedure Manual, dated May 2024
  • Comcare's FOI Charges Policy, April 2024
  • FOI Charges Estimate, Nov 2010
2024/167518 September 2024

A table identifying the number of attended IME appointments and a table identifying the total invoice cost of attended IME appointments for the period 2021-2024 (PDF, 788.7 KB) for the following IME doctors:

  • Dr Vic Du Plessis
  • Dr Doron Samuell
  • Dr Deepinder Miller
  • Dr Antonella Ventura
  • Dr Frank Varghese

Also included is 'Comcare's Independent Medical Examination (IME) Report Requirements'.

2024/154726 July 2024Documents related to the Defence Housing Australia Lee Point development site, from April 25th - June 26th 2024 (PDF, 2.6 MB)
2024/175513 August 2024Factsheet: Deeming ability to earn (May 2017) (PDF, 679.2 KB)
2024/11936 June 2024Fraud and governance documents (PDF, 16.2 MB)
2024/80429 April 2024Comcare's submissions to the then, Department of Employment, Education and Workplace Relations on the recommendations in the Hanks Review and the development of the Safety, Rehabilitation and Compensation Amendment (Improving the Comcare Scheme) Bill 2015. (PDF, 3.3 MB)
2024/313215 February 2024Comcare's Pricing Evaluation Report for RFT 23CPU040 (PDF, 2.0 MB)
2023/288127 November 2023Investigation Report and Verification Inspection Report into allegations of bullying and harassment of officer cadets at the Sydney University Regiment, Holsworthy Army Barracks (PDF, 1.2 MB).
2023/2576; 2023/257727 September 2023Position description for Senior Injury Manager ('Psychological Injury Manager') and Assistant Director, Claims (PDF, 512.6 KB)
2023/213630 August 2023Claims Manual – Information regarding Rehabilitation Programs (for entire Claims Manual, please go to Information Publication Scheme)
2023/206723 August 2023Claims Manual (for entire Claims Manual, please go to Information Publication Scheme)
2023/70411 April 2023Number of current ATO psychological cases with Comcare, Number of such cases with Gallagher Bassett, Number of 'long tail' cases in both categories & Guidelines for Comcare referrals to Gallagher Bassett (PDF, 798.6 KB)
2023/15915 March 2023WHS Incident notification and Inspector Report for DEWR building incident in August 2022 (PDF, 1.2 MB)
2023/2102 February 2023Reason for Decision – IR 02/2022-23 (PDF, 319.4 KB)
2022/426925 January 2023Investigation Report – Sinking of the 'Red Rain' (PDF, 19.0 MB)

Some documents requested through FOI may not be in an accessible format, while others may be too large to publish on our website. Please refer to our accessibility statement for more information.


More information

See Publication of information in accessed documents—section 11C of the FOI Act.

 

Page last reviewed: 2 days ago
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