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Design and trial a transition support service for people moving between systems

Implement best practice case management universally across systems, achieving outcomes earlier and reducing unnecessary movement between systems.

Project update

This project commenced in August 2020 and will be delivered by EML.

This is a Collaborative Partnership project.

Project overview

  • This project will design and deliver a new transition support service to assist at least 50 participants exiting the Victorian workers’ compensation scheme and potentially entering a new income support system. The service will focus on supporting work participation, health and system navigation.
  • This trial will be evaluated by Monash University.

Project participants

Project lead


Other organisations involved

  • WorkSafe Victoria
  • Monash University
  • Department of Education, Skills and Employment
  • NDIA
  • Australasian Faculty of Occupational and Environmental Medicine
  • Insurance Council of Australia
  • ACTU
  • Department of Social Services
  • Attorney General’s Department
  • Department of Health
  • National Mental Health Commission.

Findings and reports

This project builds on previous research:


Why this research is important

This research project is part of Comcare’s Research Plan Towards 2022 and supports our purpose to foster work participation and recovery.

Finding ways to help injured and ill employees return to work as soon as it is safe to do so, has benefits for both the employee and the employer.

We know good work supports people’s mental and physical health and wellbeing.

We also know that being off work for extended periods can have serious long-term effects including isolation and depression. Experience shows that the longer someone is off work, the less likely they are to return to work.

More information

Sign up to receive updates on the Collaborate Partnership to improve work participation.

Page last reviewed: 15 December 2019
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GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 26 Jun 2022