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Design and trial a transition support service for people moving between systems

This project trialled a 12-month Transition Support Pilot to test the delivery of an evidence-based service to support individuals exiting their current income and benefit support system.

This is a Collaborative Partnership Project.

Project update

The Supporting People Moving Between Systems Project Report was released in 2022.

Key findings

  • 48% of participants reported a positive change to their general physical health and mental health.
  • The timing of the service was identified as the most important component.
  • 94% of participants required support to access health and community services.
  • Almost all participants had a desire to be working, not just for the financial benefits but for the purpose that employment brings.

Project overview

  • This project designed and delivered a new transition support service to assist at least 50 participants exiting the Victorian workers’ compensation scheme and potentially entering a new income support system. The service focused on supporting work participation, health and system navigation.
  • The trial was evaluated by Monash University.

Project participants

Project lead


Other organisations involved

  • WorkSafe Victoria
  • Monash University
  • Department of Employment and Workplace Relations
  • NDIA
  • Australasian Faculty of Occupational and Environmental Medicine
  • Insurance Council of Australia
  • ACTU
  • Department of Social Services
  • Attorney General’s Department
  • Department of Health and Aged Care
  • National Mental Health Commission.

Findings and reports

This project builds on previous research:


Page last reviewed: 10 November 2022

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 18 Jul 2024