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Measuring the movement of people between systems

By understanding how the systems work, sharing data and better practice, we can improve system design to achieve better alignment, outcomes and experiences.

Project update

This project commenced in November 2020 and will be delivered by Monash University in partnership with the University of Melbourne. Surveys went live in March 2021.

This is a Collaborative Partnership project.

Project overview

  • This project will survey participants accessing income support systems to understand their experience and map movement between systems.
  • A systems dynamic data model will be developed to quantify movement between the major income support systems.

Project participants

Project lead

Comcare and Department of Social Services

Other organisations involved

  • Department of Education, Skills and Employment
  • National Disability Insurance Agency
  • EML
  • Australasian Faculty of Occupational and Environmental Medicine
  • Insurance Council of Australia
  • Australian Council of Trade Unions
  • Attorney General’s Department
  • Department of Health
  • National Mental Health Commission
  • Monash University
  • The University of Melbourne.

Findings and reports

This project builds on previous research:


More information

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Page last reviewed: 10 November 2022

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 02 Mar 2024