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Measuring the movement of people between systems

By understanding how the systems work, sharing data and better practice, we can improve system design to achieve better alignment, outcomes and experiences.

This is a Collaborative Partnership Project.

Project update

This project commenced in November 2020 with the full report and snapshot delivered in March 2022.

Project overview

  • This project surveyed participants accessing income support systems to understand their experience and map movement between systems.
  • An Income Support Transition Model was developed to quantify movement between the major income support systems.

Project participants

Project lead

Comcare and Department of Social Services

Other organisations involved

  • Department of Employment and Workplace Relations
  • National Disability Insurance Agency
  • EML
  • Australasian Faculty of Occupational and Environmental Medicine
  • Insurance Council of Australia
  • Australian Council of Trade Unions
  • Attorney General’s Department
  • Department of Health
  • National Mental Health Commission
  • Monash University
  • The University of Melbourne.

Findings and reports

This project builds on previous research:


Page last reviewed: 10 November 2022

GPO Box 9905, Canberra, ACT 2601
1300 366 979 |

Date printed 17 Jun 2024