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Contact us

For general enquiries please contact Comcare's Contact Centre on 1300 366 979 between 8.30am and 5.00pm AEST Monday to Friday, complete the online enquiry form or email general enquiries. If you are unable to access the 1300 number, please call (02) 6276 0333.

To lodge a claim for workers' compensation please refer to the Lodging a claim page.

To offer a compliment or make a complaint please refer to Providing feedback to Comcare.

To notify Comcare of a work-related incident please follow the Incident Notification instructions.

All claims and general correspondence can be faxed to Comcare on 1300 196 971 or emailed to Alternatively, you can write to: Comcare, GPO Box 9905, Canberra, ACT 2601.

Other contacts

Interpreter services

Comcare offers interpreter services in a number of languages:

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 366 979
  • Speak and Listen users phone 1300 555 727 then ask for 1300 366 979
  • Internet relay users connect to the NRS then ask for 1300 366 979
  • Video relay users choose the available NRS video relay contact on Skype and ask for 1300 366 979
  • SMS relay users phone 0423 677 767 and ask for 1300 366 979.

Postal address

All correspondence should be addressed to:

GPO Box 9905
Canberra ACT 2601


1300 196 971

Comcare offices

Office hours: 8:30am to 5:00pm

Canberra Office (ACT Region)
Level 4 (Reception off Childers Street entrance)
121 Marcus Clarke Street
Canberra ACT 2600

Melbourne Office (Victoria/Tasmania Region)
Level 6
535 Bourke Street
Melbourne VIC 3000

Sydney Office (NSW Region)
Level 30
477 Pitt Street
Sydney NSW 2000

Newcastle (NSW Region)
Suite 1/47 Bolton Street
Newcastle 2300

Adelaide Office (SA/NT Region)
Level 6
26 Flinders Street
Adelaide SA 5000

Brisbane Office (QLD Region)
Level 13
410 Queen Street
Brisbane QLD 4000

Perth Office (WA Region)
Level 3
233 Adelaide Terrace
Perth WA 6000

International Calls

To contact Comcare from outside Australia you need to use your country's international dialling code (this varies depending on your country or region). After the international dialling code, dial Australia's country code (61), then use the area code (2) and then dial 6276 0333

Phone:+61 2 6276 0333 (International call charges apply)

Reporting fraud

If you wish to report a fraud, or a suspected fraud, you can:

Media enquiries

For all media enquiries contact:

National Media Manager
Mobile: 0478 305 675

Freedom of information

Liaison Team

All applications under the Freedom of Information Act 1982 should be addressed to:

Freedom of Information
GPO Box 9905
Canberra ACT 2601


Privacy Contact Officer

The Proper Officer

CEO email

Comcare's Call Centre is your most direct point of contact for all general enquiries. To offer a compliment or make a complaint about any of the services we provide, please refer to the compliments and complaints processes.

To contact our Chief Executive Officer Sue Weston, email:

Page last updated: 06 Jun 2019