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On 11 April 2019 the Australian Government assumed a caretaker role, with an election to be held 18 May 2019.
Information on websites maintained by Comcare will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period.

Customer Information System (CIS)

Comcare's Customer Information System (CIS) is a service that provides your agency access to your injury management and claims information. You can use this information to measure and monitor your agency's injury management and claims performance. Access to CIS is to authorised personal only.

CIS system news

Log on to CIS

CIS system news

Management

An agency can monitor performance trends and report on the number of claims, the cost of claims, and the length of time injured employees have off work (incapacity) and the estimated lifetime costs of claims. This will assist in the development of effective injury prevention and case management strategies for their agencies

Claims

Claims reports are designed to provide more detailed claims information to assist an agency with the ongoing management of their workers compensation claims.  These reports are designed to support the Agency's case management team.

How to guides

Reports

Financial and incapacity

Financial reports provide detailed remittance advice and a listing of incapacity determinations to assist an agency with the ongoing management of their workers compensation claims.  These reports designed to support an Agency's payroll and financial management team.

How to guides

Reports

All Management Reports All Case Management Reports

All Financial Management Reports

Page last updated: 06 Apr 2018